Why does Mac App Store log me out in the middle of a download of Lion and "resume" won't work?

I have previously purchased a copy of OS Lion and have been loading it onto each of three Macs in our home network.  This worked fine for an iMac G7 and iMac G5, but is failing for a White Macbook (running Snow Leopard 10.6.8).  Other apps have been successfully downloaded on the Macbook, so the problem seems to be only associated with Lion (which is a 3-4hr dowload).
When I log onto my Mac App Store account and select "Purchases", my prior purchase of Lion is there as it should be.  I then select "Install" and it starts to download as expected.  Then about 10 minutes into the download, it pops-up that it is going to log out and offers me the option to click "cancel" (within so many seconds) to elect not to log out.  If I select "cancel", it continues to download normally until about an hour later when the same thing occurs, and so on.  If I do not select "cencel", then it logs out and when I log back in "Resume" doesn't work in App Store.  It shows that zero GB have been downloaded when at least 1GB have already been downloaded.
So, unless I sit there vigilantly watching the download for 4 hours to select "cancel" whenever it pops up. I just can't download the software this way.  With a capped data plan, this has the potential to be very expensive.
Btw, I have tried the simple thing of switching from a WIFI connection to cable, but this had no impact on the problem.
Can anyone help?

but is failing for a White Macbook (running Snow Leopard 10.6.8)
Launch iTunes. From the menu bar click Store / Authorize This Computer.
Try again.

Similar Messages

  • Why does my firefox crash when I'm in the middle of writing an e-mail, and how do I stop it from happening?

    It just did it again! How can I write a simple letter if you keep crashing on me? I'm getting very irritated by this.

    Please provide some Crash Report ID's.
    https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_get-help-fixing-this-crash
    Type '''about:crashes''' in the URL bar and hit Enter. <br />
    # Middle-Click the hyperlinks to bring up each Crash Report page in a new Tab; each page may take a few minutes to load.
    # '''Then copy'n'paste the URL of each of those reports into the message box here.'''
    # We'll see if we can help you figure out what is causing those crashes to happen.
    If you can't open Firefox or keep it open long enough to get the Crash Report ID's, even in the Firefox Safe Mode - see the section entitled - '''''You can't open Firefox because it crashes at startup even in Safe Mode:'''''.

  • Why does my app store say payment method decline

    why does my app store say payment method decline when i down load a free app

    Are you using a debit card?  I read somewhere that debit card are not being accepted by itunes.  Go to settings/itunes & app store, tap on the ID there then on view account, log in and check payment details to see if they are correct.

  • Why does my App store just have question marks where pictures should be?

    Why does my App Store just have question Marks where the picture of the app should be

    When you log in with a new device, Apple asks security questions and will email you to make sure it is not an unauthorized access to your account.
    We are not Apple support, we are a forum of fellow users.
    You can change your information anytime in your iTunes account.
    http://support.apple.com/kb/HT5312

  • I bought The Djay app, for iPad, but I can't download it on the Mac App Store, whitout having to pay the 20$ why is that?

    I bought The Djay app, for iPad, but I can't download it on the Mac App Store, whitout having to pay the 20$ why is that

    Because the developer needs to create and maintain the two versions separately and has chosen to charge for the Mac OS X version.
    (94269)

  • Why does apple app store doesnot accept  my debit card?

    why does apple app store doesnot accept  my debit card?

    iTunes Store Support
    http://www.apple.com/emea/support/itunes/contact.html
    Could be anything from a chargeback, or your card is junk depending on what it is. Using the word debit card isn't realy descriptive, and can many mean many, many different things.

  • Is it true that the Mac App Store is significantly different than the iPhone App Store???

    Is it true that the Mac App Store is significantly different than the iPhone App Store???

    Thank you Kappy

  • Why does my Mac log me out in the middle of my work?

    I am running a 15-inch mid 2012 MacBook Pro. It has a 2.3 Ghz Intel COre i7, 16 GB og 1600 Mhz DDR3 RAM, and is currently on OS X 10.9.3. Randomly throughout my work day in the middle of whatever I am doing the computer will freeze momentarily, then log off. It doesn't restart, just goes gray, then asks me for my password to log me back in. It's very frustrating.
    I've kept a log and this usually happens 2-3 times a day. The programs I usually run are Chrome, Mail, Calendar, my VM (Fusion), Skype, Terminal, Notepad, Messages. Of course I open other programs throughout the day, but these are usually the ones that are open at the time of the log out.
    I've done the Apple Hardware Test (Press D during startup), and I've reset NVRAM. I've attached the output from EtreCheck below. Outside of an outdated Flash player I don't see any alarms:
    EtreCheck version: 1.9.12 (48)
    Report generated June 26, 2014 at 2:07:22 PM AKDT
    Hardware Information:
      MacBook Pro (15-inch, Mid 2012) (Verified)
      MacBook Pro - model: MacBookPro9,1
      1 2.3 GHz Intel Core i7 CPU: 4 cores
      16 GB RAM
    Video Information:
      Intel HD Graphics 4000 - VRAM: (null)
      NVIDIA GeForce GT 650M - VRAM: 512 MB
      Color LCD 1440 x 900
      2343 1920 x 1080 @ 60 Hz
    System Software:
      OS X 10.9.3 (13D65) - Uptime: 0 days 1:47:3
    Disk Information:
      APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)
      EFI (disk0s1) <not mounted>: 209.7 MB
      NCC-1701-D (disk0s2) / [Startup]: 499.25 GB (177.81 GB free)
      Recovery HD (disk0s3) <not mounted>: 650 MB
      MATSHITADVD-R   UJ-8A8 
    USB Information:
      Apple, Inc. Keyboard Hub
      Razer Razer DeathAdder
      Apple, Inc Apple Keyboard
      Apple Inc. FaceTime HD Camera (Built-in)
      DisplayLink DisplayLink Adapter
      Apple Inc. BRCM20702 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information:
      Apple Inc. thunderbolt_bus
    Gatekeeper:
      Mac App Store and identified developers
    Kernel Extensions:
      [not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.16) Support
      [not loaded] com.displaylink.dlusbncm (1.11.0 - SDK 10.6) Support
      [loaded] com.displaylink.driver.DisplayLinkDriver (2.1 - SDK 10.6) Support
      [not loaded] com.makemkv.kext.daspi (1) Support
      [loaded] com.sns.driver.SNSArchitectureModel (1.1) Support
      [loaded] com.sns.driver.SnsiSCSI (4.1) Support
      [loaded] com.sophos.kext.sav (9.0.61 - SDK 10.7) Support
      [loaded] com.sophos.nke.swi (9.0.53 - SDK 10.8) Support
      [loaded] org.virtualbox.kext.VBoxDrv (4.2.12) Support
      [not loaded] org.virtualbox.kext.VBoxNetAdp (4.2.12) Support
      [not loaded] org.virtualbox.kext.VBoxNetFlt (4.2.12) Support
      [loaded] org.virtualbox.kext.VBoxUSB (4.2.12) Support
    Startup Items:
      ChmodBPF: Path: /Library/StartupItems/ChmodBPF
      VirtualBox: Path: /Library/StartupItems/VirtualBox
    Launch Daemons:
      [loaded] com.adobe.fpsaud.plist Support
      [loaded] com.barebones.authd.plist Support
      [not loaded] com.deploystudio.server.plist Support
      [running] com.displaylink.displaylinkmanager.plist Support
      [loaded] com.microsoft.office.licensing.helper.plist Support
      [loaded] com.oracle.java.Helper-Tool.plist Support
      [loaded] com.oracle.java.JavaUpdateHelper.plist Support
      [running] com.sns.globalSAN.daemon.plist Support
      [running] com.sophos.autoupdate.plist Support
      [running] com.sophos.configuration.plist Support
      [running] com.sophos.intercheck.plist Support
      [running] com.sophos.notification.plist Support
      [running] com.sophos.scan.plist Support
      [running] com.sophos.sxld.plist Support
      [running] com.sophos.webd.plist Support
      [not loaded] com.teamviewer.teamviewer_service.plist Support
      [loaded] org.macosforge.xquartz.privileged_startx.plist Support
    Launch Agents:
      [not loaded] com.displaylink.useragent-prelogin.plist Support
      [running] com.displaylink.useragent.plist Support
      [loaded] com.oracle.java.Java-Updater.plist Support
      [running] com.sophos.uiserver.plist Support
      [not loaded] com.teamviewer.teamviewer.plist Support
      [not loaded] com.teamviewer.teamviewer_desktop.plist Support
      [loaded] org.macosforge.xquartz.startx.plist Support
    User Launch Agents:
      [loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist Support
      [loaded] com.google.keystone.agent.plist Support
      [not loaded] org.virtualbox.vboxwebsrv.plist Support
    User Login Items:
      iTunesHelper
      Dropbox
      VMware Fusion Start Menu
      IPMenulet
      GeekTool Helper
    Internet Plug-ins:
      LogitechHarmony: Version: 2.0 - SDK 10.7 Support
      Default Browser: Version: 537 - SDK 10.9
      Flip4Mac WMV Plugin: Version: 3.1.0.24   - SDK 10.8 Support
      net.juniper.DSSafariExtensions: Version: (null) Support
      Silverlight: Version: 5.1.20513.0 - SDK 10.6 Support
      FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
      LogMeIn: Version: 1.0.961 - SDK 10.7 Support
      Flash Player: Version: 13.0.0.214 - SDK 10.6 Outdated! Update
      LogMeInSafari32: Version: 1.0.961 - SDK 10.7 Support
      QuickTime Plugin: Version: 7.7.3
      SharePointBrowserPlugin: Version: 14.0.0 Support
      JavaAppletPlugin: Version: Java 7 Update 51 Check version
    Audio Plug-ins:
      BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
      AirPlay: Version: 2.0 - SDK 10.9
      AppleAVBAudio: Version: 203.2 - SDK 10.9
      iSightAudio: Version: 7.7.3 - SDK 10.9
    iTunes Plug-ins:
      Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
    User Internet Plug-ins:
      CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
      ATTConnectEventEntry: Version: 1.0.3 - SDK 10.8
      WebEx64: Version: 1.0 - SDK 10.5 Support
    3rd Party Preference Panes:
      DeployStudioServer  Support
      Flash Player  Support
      Flip4Mac WMV  Support
      globalSAN iSCSI Initiator  Support
      Java  Support
      Perian  Support
    Time Machine:
      Skip System Files: NO
      Mobile backups: ON
      Auto backup: YES
      Volumes being backed up:
      NCC-1701-D: Disk size: 464.96 GB Disk used: 299.36 GB
      Destinations:
      IL Hard Drive [Local] (Last used)
      Total size: 465.44 GB
      Total number of backups: 8
      Oldest backup: 2014-06-23 20:44:31 +0000
      Last backup: 2014-06-25 00:11:53 +0000
    Top Processes by CPU:
          19% top
          12% ioreg
          5% DisplayLinkManager
          4% SophosWebIntelligence
          3% InterCheck
    Top Processes by Memory:
      246 MB WindowServer
      180 MB Google Chrome
      180 MB Finder
      164 MB com.apple.IconServicesAgent
      147 MB SophosScanD
    Virtual Memory Information:
      10.05 GB Free RAM
      3.35 GB Active RAM
      1.36 GB Inactive RAM
      1.24 GB Wired RAM
      1.00 GB Page-ins
      0 B Page-outs
    I'm also running two extra monitors. One is connected via Thunderbolt and the other by a DVI-USB external card. I'm not sure if that is relevant. Any ideas?

    Please read this whole message before doing anything.
    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
    Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. Same problem?
    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

  • Why use mac app store

    ok so I have been looking for an article as to why one would want to use the mac app store as oppsoed to just finding what you want online.
    im guessing the app store is safer... you cant get a virus from an app downloaded from there.
    And it updates through the app store... but sometimes I see apps that dont update on the app store but DO update on the website.
    I also wish app store had an 'related apps' bar under the app you are currently viewing so you can see other choices of similar products and their ratings.

    ok so I have been looking for an article as to why one would want to use the mac app store as oppsoed to just finding what you want online.
    You are correct that downloading from the App Store is safer. Apps in the App Store have been "cleared" by Apple, and they also have to abide by strict sandboxing restrictions (which limit what the apps are able to do). Although that's not a guarantee that an app couldn't do something sneaky, it certainly does limit the possibilities and makes it very unlikely that this would be a concern.
    Because App Store apps are limited in capabilities, you may from time to time need to download something from a source outside the App Store. When you do, as long as the app is created by a developer who is registered with Apple, and the app is "code signed" by that developer using a certificate issued by Apple, then you will be able to open that app as well. (Unless you have changed your Gatekeeper settings to only allow App Store apps.) Such apps cannot be guaranteed to be safe, but if a developer is discovered to be distributing signed malware, Apple can simple revoke the developer's certificate and the app will no longer open.
    By default, you will be prevented from opening apps that are not signed, which present the highest risks.
    For more information on this sort of stuff, see my Mac Malware Guide.

  • Why does my app store account tell me that my payment method does not match my bank's records. my card is valid and works for iTunes but not the app store.

    While trying to change my Credit Card info: The app store tells me that my payment method information does not match my bank records and to try again or enter a new payment method. My CC is valid and its the same CC ive had for a while. This CC info works for iTunes but is not being accepted for the App store.I have changed this info online but cannot change it on my iPhone. Can anyone tell me what i need to do?

    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
    To contact product and tech support: Contacting Apple for support and service - this includes
    international calling numbers..
    For Mac App Store: Apple - Support - Mac App Store.
    For iTunes: Apple - Support - iTunes.

  • Why does iPad App Store have such a cruddy interface?

    I really dislike shopping in the iPad store especially in the Top Charts section:
    1. Show More button, why? This is dumb, swipe next page please!
    2. 10 pages in and I look at an application, I go back to the list and I'm back at the top of the charts page.
    This UI is so un-Apple I'm sick every time I use it. I usually google for apps then do a search because this application is so unfriendly.
    Please Apple, get someone other than the intern to work on this UI! thanks.

    They clearly rushed the ipad app store/itunes interfaces to get the ipad out the door, which is not surprising. That's what I'd do too.
    What is surprising is that they haven't even tried fix it since they released the thing six months ago. This is how Apple gets its continuing revenue off of users who aren't buying any new hardware at the moment, not to mention, the more apps and music and stuff that people have bought on iTunes, the less likely they are to switch to a competing device. If I were Apple, I would have had someone working on the bad interface ASAP.

  • Mac App Store log in error message 'connection failed'

    Hi all,
    I access the internet via a local network and proxy server at my workplace who also use the websense firewall software. We've managed to sort it finally that we can log into iTunes, but still cannot log into Mac App Store using the same AppleID and password. Whenever I try I keep getting the 'connection failed' error message.
    Any ideas anyone???...
    Stuart.

    Hi all,
    I access the internet via a local network and proxy server at my workplace who also use the websense firewall software. We've managed to sort it finally that we can log into iTunes, but still cannot log into Mac App Store using the same AppleID and password. Whenever I try I keep getting the 'connection failed' error message.
    Any ideas anyone???...
    Stuart.

  • Why is Mac App Store so slow in China?

    Accessing the Mac App Store is extremely slow in China. It is so frustrating.
    It is slow when loading, searching, downloading, etc.
    Is it possible for Apple to set up some servers in China so that the users here can have better experience?

    Apple is not here. Apple does not answer questions here. This is a user to user forum. No one here knows Apple's future plans.

  • Why does my App store just keep loading?

    I love how Apple notifies you that they are changing your password. And then you can't even update your Apps. Leave it to Apple to screw things up yet again.

    Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
    To contact product and tech support: Contacting Apple for support and service - this includes
    international calling numbers..
    For Mac App Store: Apple - Support - Mac App Store.
    For iTunes: Apple - Support - iTunes.

  • HT203421 how do i change my apple id account on the Mac App store? It is not the same as my iTunes account.

    please help. i want my apple id for my Mac App Store to be the same as the one i am currently using for iTunes on the same iMac.

    The problem I had was tI could't get to my email on my Ipad it kept asking for the password no matter how many times I changed the password , what did help me was to clear the internet Cache and Cookies , that worked
    try that
                                    The WoodWorker

Maybe you are looking for