Why does Mac App Store log me out in the middle of a download of Lion and "resume" won't work?
I have previously purchased a copy of OS Lion and have been loading it onto each of three Macs in our home network. This worked fine for an iMac G7 and iMac G5, but is failing for a White Macbook (running Snow Leopard 10.6.8). Other apps have been successfully downloaded on the Macbook, so the problem seems to be only associated with Lion (which is a 3-4hr dowload).
When I log onto my Mac App Store account and select "Purchases", my prior purchase of Lion is there as it should be. I then select "Install" and it starts to download as expected. Then about 10 minutes into the download, it pops-up that it is going to log out and offers me the option to click "cancel" (within so many seconds) to elect not to log out. If I select "cancel", it continues to download normally until about an hour later when the same thing occurs, and so on. If I do not select "cencel", then it logs out and when I log back in "Resume" doesn't work in App Store. It shows that zero GB have been downloaded when at least 1GB have already been downloaded.
So, unless I sit there vigilantly watching the download for 4 hours to select "cancel" whenever it pops up. I just can't download the software this way. With a capped data plan, this has the potential to be very expensive.
Btw, I have tried the simple thing of switching from a WIFI connection to cable, but this had no impact on the problem.
Can anyone help?
but is failing for a White Macbook (running Snow Leopard 10.6.8)
Launch iTunes. From the menu bar click Store / Authorize This Computer.
Try again.
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EtreCheck version: 1.9.12 (48)
Report generated June 26, 2014 at 2:07:22 PM AKDT
Hardware Information:
MacBook Pro (15-inch, Mid 2012) (Verified)
MacBook Pro - model: MacBookPro9,1
1 2.3 GHz Intel Core i7 CPU: 4 cores
16 GB RAM
Video Information:
Intel HD Graphics 4000 - VRAM: (null)
NVIDIA GeForce GT 650M - VRAM: 512 MB
Color LCD 1440 x 900
2343 1920 x 1080 @ 60 Hz
System Software:
OS X 10.9.3 (13D65) - Uptime: 0 days 1:47:3
Disk Information:
APPLE HDD HTS547550A9E384 disk0 : (500.11 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
NCC-1701-D (disk0s2) / [Startup]: 499.25 GB (177.81 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8
USB Information:
Apple, Inc. Keyboard Hub
Razer Razer DeathAdder
Apple, Inc Apple Keyboard
Apple Inc. FaceTime HD Camera (Built-in)
DisplayLink DisplayLink Adapter
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Gatekeeper:
Mac App Store and identified developers
Kernel Extensions:
[not loaded] com.FTDI.driver.FTDIUSBSerialDriver (2.2.16) Support
[not loaded] com.displaylink.dlusbncm (1.11.0 - SDK 10.6) Support
[loaded] com.displaylink.driver.DisplayLinkDriver (2.1 - SDK 10.6) Support
[not loaded] com.makemkv.kext.daspi (1) Support
[loaded] com.sns.driver.SNSArchitectureModel (1.1) Support
[loaded] com.sns.driver.SnsiSCSI (4.1) Support
[loaded] com.sophos.kext.sav (9.0.61 - SDK 10.7) Support
[loaded] com.sophos.nke.swi (9.0.53 - SDK 10.8) Support
[loaded] org.virtualbox.kext.VBoxDrv (4.2.12) Support
[not loaded] org.virtualbox.kext.VBoxNetAdp (4.2.12) Support
[not loaded] org.virtualbox.kext.VBoxNetFlt (4.2.12) Support
[loaded] org.virtualbox.kext.VBoxUSB (4.2.12) Support
Startup Items:
ChmodBPF: Path: /Library/StartupItems/ChmodBPF
VirtualBox: Path: /Library/StartupItems/VirtualBox
Launch Daemons:
[loaded] com.adobe.fpsaud.plist Support
[loaded] com.barebones.authd.plist Support
[not loaded] com.deploystudio.server.plist Support
[running] com.displaylink.displaylinkmanager.plist Support
[loaded] com.microsoft.office.licensing.helper.plist Support
[loaded] com.oracle.java.Helper-Tool.plist Support
[loaded] com.oracle.java.JavaUpdateHelper.plist Support
[running] com.sns.globalSAN.daemon.plist Support
[running] com.sophos.autoupdate.plist Support
[running] com.sophos.configuration.plist Support
[running] com.sophos.intercheck.plist Support
[running] com.sophos.notification.plist Support
[running] com.sophos.scan.plist Support
[running] com.sophos.sxld.plist Support
[running] com.sophos.webd.plist Support
[not loaded] com.teamviewer.teamviewer_service.plist Support
[loaded] org.macosforge.xquartz.privileged_startx.plist Support
Launch Agents:
[not loaded] com.displaylink.useragent-prelogin.plist Support
[running] com.displaylink.useragent.plist Support
[loaded] com.oracle.java.Java-Updater.plist Support
[running] com.sophos.uiserver.plist Support
[not loaded] com.teamviewer.teamviewer.plist Support
[not loaded] com.teamviewer.teamviewer_desktop.plist Support
[loaded] org.macosforge.xquartz.startx.plist Support
User Launch Agents:
[loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist Support
[loaded] com.google.keystone.agent.plist Support
[not loaded] org.virtualbox.vboxwebsrv.plist Support
User Login Items:
iTunesHelper
Dropbox
VMware Fusion Start Menu
IPMenulet
GeekTool Helper
Internet Plug-ins:
LogitechHarmony: Version: 2.0 - SDK 10.7 Support
Default Browser: Version: 537 - SDK 10.9
Flip4Mac WMV Plugin: Version: 3.1.0.24 - SDK 10.8 Support
net.juniper.DSSafariExtensions: Version: (null) Support
Silverlight: Version: 5.1.20513.0 - SDK 10.6 Support
FlashPlayer-10.6: Version: 13.0.0.214 - SDK 10.6 Support
LogMeIn: Version: 1.0.961 - SDK 10.7 Support
Flash Player: Version: 13.0.0.214 - SDK 10.6 Outdated! Update
LogMeInSafari32: Version: 1.0.961 - SDK 10.7 Support
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.0.0 Support
JavaAppletPlugin: Version: Java 7 Update 51 Check version
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: Version: 1.0.105 Support
ATTConnectEventEntry: Version: 1.0.3 - SDK 10.8
WebEx64: Version: 1.0 - SDK 10.5 Support
3rd Party Preference Panes:
DeployStudioServer Support
Flash Player Support
Flip4Mac WMV Support
globalSAN iSCSI Initiator Support
Java Support
Perian Support
Time Machine:
Skip System Files: NO
Mobile backups: ON
Auto backup: YES
Volumes being backed up:
NCC-1701-D: Disk size: 464.96 GB Disk used: 299.36 GB
Destinations:
IL Hard Drive [Local] (Last used)
Total size: 465.44 GB
Total number of backups: 8
Oldest backup: 2014-06-23 20:44:31 +0000
Last backup: 2014-06-25 00:11:53 +0000
Top Processes by CPU:
19% top
12% ioreg
5% DisplayLinkManager
4% SophosWebIntelligence
3% InterCheck
Top Processes by Memory:
246 MB WindowServer
180 MB Google Chrome
180 MB Finder
164 MB com.apple.IconServicesAgent
147 MB SophosScanD
Virtual Memory Information:
10.05 GB Free RAM
3.35 GB Active RAM
1.36 GB Inactive RAM
1.24 GB Wired RAM
1.00 GB Page-ins
0 B Page-outs
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This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
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ok so I have been looking for an article as to why one would want to use the mac app store as oppsoed to just finding what you want online.
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I also wish app store had an 'related apps' bar under the app you are currently viewing so you can see other choices of similar products and their ratings.ok so I have been looking for an article as to why one would want to use the mac app store as oppsoed to just finding what you want online.
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Stuart.Hi all,
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