Why does my Verizon iPhone 4S Data Service Switch from 3G to 2G as soon as I want to use it for "data-intensive" apps such as Netflix?

I have an iPhone 4S that I purchased new from Verizon back in January 2012.  I've started to notice that the 3G data coverage appears and disappears according to whether or not I'm actually using the data.  For instance: When the phone is stationary and not using the data, it indicates that I have 3G data coverage.  When I click on an app like Netflix (without moving the phone from it's stationary position), data coverage either immediately or soon thereafter switches to a 2G data coverage connection (indicated with an "o" for Verizon).  Has anyone else had this same problem?  I can't say that this happens everywhere, but in particular, it happens at my work every single time I would like to be able to watch episodes of tv shows on my lunch break. 

Yeah I'll need to call and ask because it's very possible that the tower is "congested" as I work in a large city.  Hardly seems fair that I would get a diminished data speeds due to congestion of a large city that Verizon indicates it has full coverage on all of their "data coverage" maps.  I may have made a different carrier choice had I known that this was going to happen.  I wonder if this happens with their 4G towers as well...

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