Why does my XI pro upgrade fail?

I am trying to upgrade from Acrobat XI standard to Pro but the setup fails, telling me there is already a more functional product installed.  This is on a Dell laptop that came with XI standard installed.  I'm not sure I know where the serial number is.  I imagine I may need to uninstall the existing, but my experience has been that an upgrade needs to find something upgradeable.  I'm worried that if this fails still, I'm dead in the water.  Any thoughts?

Hi rnavat,
First of all Acrobat 11 Std. and Pro cannot be installed together. You need to remove the Std. version to install the Pro else it will give the error you mentioned above.
Acrobat 11 Std. that you bought is it an upgrade from a previous version or is it a new purchase (retail version).
If it's an upgrade then you need to enter the older version serial number you owned when prompted by the installer.
If you have purchased Acrobat 11 Pro as well then you can return the Acrobat 11 Std. and get a refund.
Regards,
Rave

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