Why does ps ask for a serial number when I've joined creative cloud

I just joined creative cloud and downloaded PS.  Why is it asking me for a serial number or use it as a trial?   Shouldnt it recognize I've paid?
Imac 27"  Mavericks OS
Rob

Adobe has a specific help topic on exactly this issue.
http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
-Noel

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  • My Creative Cloud is in asks for a serial number when I try to login

    Hi,
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  • Why is lightroom asking for a serial number

    I'm a creative cloud member and ligthroom is now asking me to enter a serial number? It's never done that before. Any ideas why or where I would find the number?

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    http://helpx.adobe.com/creative-cloud/kb/ccm-prompt-serial-number.html
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  • Why does it ask for a serial?

    Yesterday I became a creative cloud member, set my country to the Netherlands. I downloaded some availabe apps. Now it keeps asking for a serialnumber. I read some topics below it had something to do with language. That I dont understand. How do I know which language I ordered? How do I change it? Or am I doing something else wrong?

    The Creative Cloud subscription (in most cases) allows you to download apps in multiple languages.  It should default to your system language.  If you prefer a different language, you can change it through the preferences in the Application Manager.  Open the Application Manager, click on the dropdown in the upper left corner (where you see your Adobe ID) and select preferences.
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  • Encore CS6 is asking for a Serial Number when I have Creative Cloud

    I have the same problem identified here:
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    I had previously got the problem identified here:
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    I checked and have no "Hosts" file.
    Further, here:
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    I have found that waiting or rebooting the PC does not fix the problem.
    Lastly, I tried that proposed here:
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    And that did not work either.
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    Update, 2012-11-06. I spent 30 minutes on a chat session with Adobe support. The support person told me emphatically that Encore is not part of Creative Cloud and can be obtained only by buying Premiere Pro and not from the Creative Cloud subscription. To prove the point, the support person pointed me to this page:
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    But I sent him a link to this page:
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    However, the support person told me I needed to contact sales. I called them and asked the support guy to wait on the chat session until I had an answer. The lady in sales said that Encore is definitely included in Creative Cloud. But as I was about to relay that information to the support person, he ended the chat session!
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    I got help with this problem.
    You only need to sign out from the creative cloud. Go to preference, sign out. Open Premiere Pro CC, help sign out.
    Then re-open premiere pro cc and sign back in, and you should now be able to open encore as well!
    Worked for me!

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