Why does the coversheet show in Acrobat Pro 9?

This may have been answered before...I just haven't found it.
Using Acrobat Pro 9 on XP...
Why does the  'For the best experience..." coversheet show in documents that I have inserted pages to?
I do everything with Acrobat Pro 9.
it is frustrating to not be able to access these documents.
thanks for the help.

Without seeing the form it would be pretty hard to tell beyond what was stated.
Are any of the users using a mobile device to fill in the form?
It is possible the non-Adobe mobile users are manually adding up the fields and entering the string currency symbols and thousand separators, either of which could cause this error.

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