Why does the export pdf for word conversion get hung up?

I need to convert pdf file to Word 97-2003. When I follow all the steps it moves into the uploading file stage and then gets hung up and doesn't finish download. Blue down load file indicator stays on but download doesn't happen.

I am doing it from my home computer. I pay a yearly service fee for that
option and it's frustrating that I cannot access it, even though I could
before.
On Tue, Apr 30, 2013 at 2:07 AM, David Kastendick

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Why does my exported PDF not look like the original?

When I export a PDF to excel, the excel document doesn't look like the original. Any idea why or how to make it an exact duplicate?

No discussion mi adob france
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Objet: Why does my exported PDF not look like the original?
Why does my exported PDF not look like the original?
created by Test Screen Name in Adobe Acrobat.com Services - View the full discussion
"Vaguely like" is the best we can hope for and a minor miracle in itself. PDF was never meant to be converted.
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Why does the file Name for file attached with Annotations "Attach File" (paperclip) become Unknown when Comments are Published?

Our company recently purchased Adobe Acrobat Pro XI for the purpose of using it for shared electronic reviews. We are using Send for Shared Review created in Adobe Acrobat Pro XI, and all the Comment tools work as expectedexcept the paperclip in Annotations.
When a Word or Excel or Image(png,jpeg) file is attached using the Annotations paperclip, the initiator can initially see and open it. But after Publish Comments is selected and the review file is closed, the file "Name" changes to "Unknown" (although the Description has the correct file name and extension). The Modified information is Unknown, as is the Size and Compressed Size.
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FYI Rave,
There are some other forum entries with this exact same issue...:
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Why does the export pdf for word conversion get hung up?

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