Why doesn't itunes show anything under purchased?

My laptop completely crashed and I lost everything, but I've read that with the new itunes 10.4 you can redownload the music you've already bought into a new library. This is what I'm trying to do on my new computer, but when I click on purchased from the itunes store, or "download previous purchases," nothing comes up. I can see the tabs for music, tv shows, apps, but not the files that I need to download. Can anyone help me fix this? I've bought a lot of music, and am not rebuying it again.

Are you in the USA?  Using at least iTunes version 10.3?  The redownloading stuff is USA-only at the moment:
http://support.apple.com/kb/ht2519
as it says in the "Additional Information"
Keep in mind stuff gets removed from the itunes store, and if it's gone from the store you'll need to use your own backup.

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