Why doesn't my iphone 4s connect to the internet even though I pay for the service?

I bought an iphone 4s but i'm not able to get any internet connection even though I pay for internet service through Verizon.  Both Verizon and Apple have troubleshooted but still not connection!   Apple gave me another new iphone 4c but still having the same problem.  Now Verizon is goiing to send me a Refurbished iphone 4c.  If I get this refurbished phone and still have the same problem I will be stuck with a phone with no internet.  Has anyone else ever had this problem or anyone know what the problem is?  

llaney wrote:
I bought an iphone 4c
There is no such thing as an iPhone 4c.

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