Why don't i get answers of security question to my email address ??
Why don't i get answers of security question to my email address ??
We wouldn't know that. They could be in your Junk email box, or the Rescue email address that you have on your account may not be what you think it is. Just FYI - the Rescue email (where that email would be sent to) is not the same as your Primary Apple ID email.
If you are not seeing the email at your Rescue email address, contact Apple Support to get them reset:
ACCOUNT SECURITY CONTACT NUMBERS
Cheers,
GB
Similar Messages
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HT1491 Don't remember the answers to security questions to download from iTunes Store?
Don't remember the answers to security questions to download from iTunes Store?
Click here and search the article for '2 out of 3' without the quotes; in the case of forgotten answers, this generally involves either a message being sent to your rescue email address or contacting the iTunes Store staff directly.
(74900) -
Why can't I get my iphone to import all the email address when it imports from address book? It syncs all other info.
I tried over and over, there must be something I need to change.
It make we want to go back to my blackberryUsually restoring from backup eliminated the corrupted files. However, sometimes restoring to factory settings/new iPod is required.
To restore from backup see:
iOS: How to back up
To restore to factory settings/new iPod see:
iTunes: Backing up, updating, and restoring iOS software -
HT5312 How to reset my security question without rescue email address ?
How to reset my security question without rescue email address
You will need to contact iTunes Support / Apple to get the questions reset : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to add a rescue email address for potential future use -
I don't remember my answers for security questions
i want to buy a book and everytime when i want to buy something is asking questions, i dont even remember those answers help!!!!!
Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
please help! how do i change the email address the reminders to my security questions are going to! ive noticed its mis-spelt and i cant make purchases in itunes
You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(110676) -
Hi, I have a friend who has lost his iCloud password. We cannot remember the answers to the security questions and we can therefore not retireve an important pages document that is backed up to iCloud. Is there any way to retrieve the password based on the correct birthdate and the username? I can even supply the date (to within 2 days) of when the account was created.
I cannot find any way to communicate with someone at Apple directly, who could help me out.
P.S. We are based in South Africa, so there is no Apple Store that I could go to. Apple itself is only represented here through a 3rd party.
Your, any, help would be greatly apprecited.
Kind regards
Olivertry calling hotline, they can send reset link to your other email
here are their phone numbers
http://support.apple.com/kb/HE57 -
Please help!
I forgot the security answer. While the email i give to Apple is wrong(there are typos) then how can i reset them?Alternatives for Help Resetting Security Questions and/or Rescue Mail
1. If you have a valid rescue email address, then use this procedure:
Rescue email address and how to reset Apple ID security questions.
2. Fill out and submit this form. Select the topic, Account Security. You must
have a Rescue Email to use this option.
3. This is the only option if you do not already have a valid Rescue Email.
These are telephone numbers for contacting Apple Support in your country.
Apple ID- Contacting Apple for help with Apple ID account security. Select
the appropriate country and call. Ask to speak to the Account Security Team.
4. Account security issues almost always require you to speak directly to an
Apple representative to securely establish your identity as the account holder.
You can set it up so that Apple calls you, either immediately or at a time
convenient to you.
1. Go to www.apple.com/support.
2. Choose Contact Support and click Contact Us.
3. Choose Other Apple ID Topics and choose the appropriate topic for
your issue.
4. Follow the onscreen instructions.
Note: If you have already forgotten your security questions, then you cannot
set up a rescue email address in order to reset them. You must set up
the rescue email address beforehand.
Your Apple ID: Manage My Apple ID.
Apple ID- All about Apple ID security questions. -
I need help trying to figure out how to reset my email address so that I can reset my security questions.
Mslauderdale wrote:
I need help trying to figure out how to reset my email address so that I can reset my security questions.
1) Apple ID: All about Apple ID security questions
2) See Here... ask to speak with the Account Security Team...
Apple ID: Contacting Apple for help with Apple ID account security
Or Email Here > Apple Support iTunes Store Contact -
Forgotten answers for security questions (no rescue email set)
Hi all,
Any solutions for if you've forgotten the answers to your two security questions, have no rescue email address set though.
Cheers. :)Contact Apple for assistance with your security questions > Contacting Apple for support and service
-
How can I correct my rescue email address for my security questions (when I am logged in with my Apple ID)?. This email address is currently showing a typo.
You won't be able to change your rescue email address until you can answer your questions, if you don't know the password for that email account and you can't get it reset then you will need to contact Support in the country where you and your iTunes account to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
ITunes security questions and rescue email address
So basically I want to download an app and when I went to do it it comes up with answer security questions or send to a certain email address
My problem is I can't remember the answer to the security questions and I don't know the email or password for the rescue email address.
What can I do?If you don't have access to your rescue email account (or don't have one on your account) set up on your account then you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5312 -
My security questions need to be reset. The email address used to set up the account is no longer active so I cannot get access to the security question reset information.
You will need to call Apple at 800-275-2273 and ask for the Account security department. They will have you sign into the My Apple ID site at id.apple.com using the Manage Apple ID button and generate a temporary support pin. It can be found in the lower left corner of the Password and Security section once you log in.
Once you give them the support pin, they will ask for one other piece of information from the account in order to verify that you own it. This can either be one of the current security questions, the credit card linked to the account, a device serial number, or a device verification code that they can send you.
Good luck! -
I did not recieve an email regarding security question at rescue email address
i forgot my security question answers and i asked to send me the information on my rescue email . but, i did not receive any emails despite sending it successfully from apple
mac book pro ,OS X 10.9.4You need to ask Apple to reset your security questions; this can be done by clicking here and picking a method, or if your country isn't listed, filling out and submitting this form.
They wouldn't be security questions if they could be bypassed without Apple verifying your identity.
(111158) -
Im not able to use my ipod touch 5 because i just restored it and cannot have access to the icloud because i forgot my password and all things linked to it
Forgotten Security Questions/Answers
You need to contact Apple by:
1 - Use the Express lane and start here:
https://expresslane.apple.com
then click More Products and Services>Apple ID>Other Apple ID Topics>Forgotten Apple ID security questions.
or
Apple - Support -form iTunes Store - Contact Us
2 - Call Apple in your country by getting the number from here:
http://support.apple.com/kb/HE57
or
Apple ID: Contacting Apple for help with Apple ID account security
3 - Use your rescue email address if you set one up
Rescue email address and how to reset Apple ID security questions
For general information see:
Apple ID: All about Apple ID security questions
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