Why has my ipad stopped receiving emails
Why has my ipad air with the latest IOS 8.2 suddenly stopped receiving Emails although I am still able to send emails out.
Greetings d.gatfield,
Welcome to the Apple Support Communities!
I understand that you noticed that Mail on your iPad will still send email but not receive email after the latest iOS update. To troubleshoot this issue with receiving email, I would suggest working through the suggested troubleshooting steps located in the attached article.
Get help with Mail on iPhone, iPad, and iPod touch - Apple Support
Cheers,
Joe
Similar Messages
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Why has my iPad stopped getting IMAP emails?
Why has my iPad stopped getting IMAP emails? It has been fine for months and I have the same settings on my iPhone which continues to work fine?
iOS: Troubleshooting Mail
Symptoms
This article provides troubleshooting steps for Mail issues you may encounter while using your iPhone, iPad, or iPod touch.
Resolution
Try these basic troubleshooting steps first
Tap Safari and attempt to load a webpage (try any webpage). If you can load a webpage, then your device has Internet access. If you are unable to load a webpage, follow these troubleshooting steps.Try to use an alternate Internet connection if available:
Try a different Wi-Fi connection
If your iOS device has an active cellular data plan, tap Settings > Wi-Fi and turn off Wi-Fi.
If the affected email account is provided by your Internet provider, see if your issue is resolved while connected to your home Wi-Fi network.*
Log in to your email provider's website to ensure that the account is active and the password is correct.
Restart your iOS device.
Delete the affected email account from your device.
Tap Settings > Mail, Contacts, Calendars.
Choose the affected email account, then tap Delete Account.
Add your account again.
Specific issues
Alert: "Cannot get mail"
This issue is often caused by an incorrect password. Be sure you have entered the correct password. If you have enabled two-step verification through your e-mail service provider, please contact them to see if you need a special password for your iOS device.
Alert: "Unable to Move Message"
Tap Settings > Mail, Contacts, Calendar, then choose the affected email.
Tap Account.
Tap Advanced.
Tap Deleted Mailbox and ensure it is set to Trash.
After you have made your changes, tap Advanced > Account, then tap Done.
Note: If your issue is still unresolved, repeat steps 1 through 3 and then tap IMAP Path Prefix, then Inbox. When complete, tap Account, then Done.
Alert: "MFMessageErrorDomain error 1032"
To resolve this issue, remove your email account and then add it again. To do so, tap Settings > Mail, Contacts, Calendar.
Choose the affected email account.
Tap Delete Account.
Add your account again.
Additional Information
Learn how to set up or add an email account.
Get help troubleshooting iCloud mail.
Source: http://support.apple.com/kb/ts3899 -
Ipad stopped receiving emails, but I receive the emails in my laptop & smart phone
Trying logging into your yahoo email on a personal computer and see that is successful. It sounds like the password is the issue.
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Why has my iPad and iPhone email account stopped receiving emails?
My email account has stopped receiving emails. I seem to be ok to send, and my wife's account appears to be ok. Could I have messed up when;
- I deleted an old account I no longer wanted?
- I ignored a message saying my account was full (but I deleted all old messages)?
- I did something else I can't think of?
BigAlEvsiOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
Server does not allow relaying email error, fix
http://appletoolbox.com/2012/01/server-does-not-allow-relaying-email-error-fix/
Why Does My iPad Say "Cannot Connect to Server"?
http://www.ehow.co.uk/info_8693415_ipad-say-cannot-connect-server.html
iOS: 'Mailbox Locked', account is in use on another device, or prompt to re-enter POP3 password
http://support.apple.com/kb/ts2621
iPad Mail
http://www.apple.com/support/ipad/mail/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
Cheers, Tom -
Why has my iPad stopped using my phone number to send and rec iMessages?
A few problems since IOS 7 came out. I updated my phone to this miserable IOS7 and now my ipad will not send or receive texts on my ipad. I also do not have the option of putting the phone number in when it was there before. What happened?
I also can not text my sister after she switched back to android from iphone. My phone keeps defaulting to imessage. My ipad will not text her at all. (but that may be a thing about imessage not liking texting.) Which brings up what good is imessage if it will not send a text to someone? All my other devices, blackberry, samsung etc text between themselves regardless. Apple should allow imessage to realize it is not an apple phone and text to it.
So, what is the deal?Using FaceTime http://support.apple.com/kb/ht4319
Troubleshooting FaceTime http://support.apple.com/kb/TS3367
The Complete Guide to FaceTime + iMessage: Setup, Use, and Troubleshooting
http://tinyurl.com/a7odey8
Troubleshooting FaceTime and iMessage activation
http://support.apple.com/kb/TS4268
iOS: FaceTime is 'Unable to verify email because it is in use'
http://support.apple.com/kb/TS3510
Using FaceTime and iMessage behind a firewall
http://support.apple.com/kb/HT4245
iOS: About Messages
http://support.apple.com/kb/HT3529
Set up iMessage
http://www.apple.com/ca/ios/messages/
iOS 6 and OS X Mountain Lion: Link your phone number and Apple ID for use with FaceTime and iMessage
http://support.apple.com/kb/HT5538
How to Set Up & Use iMessage on iPhone, iPad, & iPod touch with iOS
http://osxdaily.com/2011/10/18/set-up-imessage-on-iphone-ipad-ipod-touch-with-io s-5/
Troubleshooting Messages
http://support.apple.com/kb/TS2755
Troubleshooting iMessage Issues: Some Useful Tips You Should Try
http://www.igeeksblog.com/troubleshooting-imessage-issues/
Setting Up Multiple iOS Devices for iMessage and Facetime
http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l
FaceTime and iMessage not accepting Apple ID password
http://www.ilounge.com/index.php/articles/comments/facetime-and-imessage-not-acc epting-apple-id-password/
Fix Can’t Sign Into FaceTime or iMessage iOS 7
http://ipadtutr.com/fix-login-facetime-imessage-ios-7/
FaceTime, Game Center, Messages: Troubleshooting sign in issues
http://support.apple.com/kb/TS3970
Unable to use FaceTime and iMessage with my apple ID
https://discussions.apple.com/thread/4649373?tstart=90
How to Block Someone on FaceTime
http://www.ehow.com/how_10033185_block-someone-facetime.html
My Facetime Doesn't Ring
https://discussions.apple.com/message/19087457
Send an iMessage as a Text Message Instead with a Quick Tap & Hold
http://osxdaily.com/2012/11/18/send-imessage-as-text-message/
To send messages to non-Apple devices, check out the TextFree app https://itunes.apple.com/us/app/text-free-textfree-sms-real/id399355755?mt=8
How to Send SMS from iPad
http://www.iskysoft.com/apple-ipad/send-sms-from-ipad.html
You can check the status of the FaceTime/iMessage servers at this link.
http://www.apple.com/support/systemstatus/
Cheers, Tom -
Why has my ipad stopped connecting to the server?
About two days ago my ipad stooed connecting to the web. All the apps and browser pages oome back saying they cannot connect to the server. However I have an phone and a pc that are both connecting to the web fine through the same router. The ipad says it is connected to the router no prob. What next?
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are drooping internet connection)
• Launch Settings app
• Tap on Wi-Fi
• Tap on the blue arrow of the Wi-Fi network that you connect to from the list
• In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Fix WiFi Issue for iOS 7
http://ipadnerds.com/fix-wifi-issue-ios-7/
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
iPad: Issues connecting to Wi-Fi networks
http://support.apple.com/kb/ts3304
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h Mt
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
10 Ways to Boost Your Wireless Signal
http://www.pcmag.com/article2/0,2817,2372811,00.asp
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Some Wi-Fi losses may stem from a problematic interaction between Wi-Fi and cellular data connections. Numerous users have found that turning off Cellular Data in Settings gets their Wi-Fi working again.
You may have many apps open which can possibly cause the slowdown and possibly the loss of wifi. In iOS 4-6 double tap your Home button & at the bottom of the screen you will see the icons of all open apps. Close those you are not using by pressing on an icon until all icons wiggle - then tap the minus sign. For iOS 7 users, there’s an easy way to see which apps are open in order to close them. By double-tapping the home button on your iPhone or iPad, the new multitasking feature in iOS 7 shows full page previews of all your open apps. Simply scroll horizontally to see all your apps, and close the apps with a simple flick towards the top of the screen.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
My iPad has suddenly stopped receiving emails. I have tried every trick and it's still not working.
My iPad has suddenly stopped receiving emails from the mail app.
I've been looking through the forum for hours and tried every variation of deleting the account, re-adding it, rebooting my iPad etc. I've tried everything! And I still can't receive emails.
My drafts, sent emails and junk emails are all there but my inbox is empty and it's refusing to download the messages.
When I refresh it, "downloading 1 of 250" pops up for a second and then disappears and it just says it's updated yet nothing is there.
Please can someone help. This is incredibly annoying!!!
My mail provider is Yahoo and my wifi is working fine.wysbf2 wrote:
Hi - did you get any resolution to this? I have exactly the same issue.
You tagged onto an older post. If you want an answer to your specific question, you need to create a new post. By creating a new post, you will receive emails when helpers post responses.
Cheers, Tom -
My Ipad has stopped receiving emails today. It has IOS7 on it. The settings are correct but says "connection to the server failed" help!
It is the same accout that has been working find for years and just after I updated the software this has happened. My Mac is still receiving and sending via Outlook with the same account and settings. My Iphone 5C has also stopped and I tried deleting the account and adding again (via exchange as it's an exchange accout) the same way I always do and it won't even recognise it to add the settings.
So annoying. Can anyone help?iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
iPad Mail
http://www.apple.com/support/ipad/mail/
Cheers, Tom -
My iPad has suddenly stopped receiving email. help?
my iPad stopped receiving new emails 3 days ago. emails come through fine on my iMac and iPhone though. I've tried rebooting the iPad many times and have also deleted the account and re-added it many times but this has just resulted in no emails showing at all now. i can send emails ok thou.
wysbf2 wrote:
Hi - did you get any resolution to this? I have exactly the same issue.
You tagged onto an older post. If you want an answer to your specific question, you need to create a new post. By creating a new post, you will receive emails when helpers post responses.
Cheers, Tom -
ipad has stopped receiving email on mail app
Try this...
Double-click the Home button
Swipe left or right and find the Yahoo Mail app
Swipe up on the preview of the Yahoo Mail app to force quit it
Hold down on both the Home AND Sleep/Wake buttons until you see the Apple logo on black screen (about 10 seconds).
When you see the Apple logo on the black screen, let go of both buttons.
After it restarts, launch Yahoo Mail and see if it works.
Hope this helps!
~Joe -
Why has my ipad mini stopped connecting with my iPhone 4S? I used to use it to download books, or transfer emails to my ipad mini. It was fine 3 days ago, now I get a message saying " cannot join with iPhone" Any help greatly appreciated.
You can try resetting your iPad and iPhone by simultaneously pressing and holding the Home and Sleep/Wake buttons until you see the Apple Logo. This can take up to 15 seconds so be patient and don't release the buttons until the logo appears.
Try again to see if the problem persists. -
Recently my ipad3 has stopped receiving emails although I can send, my wife has her own email address on the same ipad and works fine as does my email on my laptop, can anyone help?
Thanks james, this seems to have cleared the problem, but still not sure what I might have done to cause it in the first place.
-
Why does my mini iPad not receive emails?
Why does my mini iPad not receive email ?
We need a bit more to go on than that please.
Have you tried to reboot the app? Double tap the home button, when you see the previews for the apps on the screen, scroll sideways if needed to bring the mail app up on the screen. Flick it up and off the screen to close it. Then single tap the home button or tap on the home page preview to exit the mode.
If that doesn't work, try to go into the settings, mail, contacts and calendars, delete and then re-add your mail info
Beyond that we need more details to go on to offer help. -
I stopped receiving emails on one of my email accounts.
I still receive the emails for the same account on the computer.
What I tried:
I deleted this email address and re-created it on my ipad.
I turned off the ipad and then turned it on again.iOS: Unable to send or receive email
http://support.apple.com/kb/TS3899
Can’t Send Emails on iPad – Troubleshooting Steps
http://ipadhelp.com/ipad-help/ipad-cant-send-emails-troubleshooting-steps/
Setting up and troubleshooting Mail
http://www.apple.com/support/ipad/assistant/mail/
iPad Mail
http://www.apple.com/support/ipad/mail/
Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
Or this - Delete the account in Mail and then set it up again. Settings->Mail, Contacts, Calendars -> Accounts Tap on the Account, then on the red button that says Remove Account.
Cheers, Tom -
My LG G3 has stopped receiving email from my pop3 road runner account. It just has an "updating" message. It worked fine for the first two weeks and nothing now. Any advice?
This started about 3 days ago. I could manually push email through in the last few days but can no longer. I have deleted the account and re-entered the settings but I get a message that I cannot connect to the server.
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