Why I can not download numbers in app store?

I just buy new Mac Pro from Apple store on Friday. The saler said I can get the FREE numbers, Pages and Keynote sofewares. But I sing in the App store, it charge me money. I asked the Apple store staff, she said I need to wait 24 hours, they will send me download code. After two days, I checked my email, I didn't get any code from apple. I wonder why I cannot get free software from app store?

Hey sanchocan,
If you find that you are unable to connect to the Mac App Store, I would suggest that you troubleshoot using the steps in this article - 
Can't connect to the iTunes Store - Apple Support
Specifically the sections titled Troubleshoot issues on a Mac and Learn more.
Thanks for using Apple Support Communities.
Be well,
Brett L 

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