Why is firefox crashing when I try to play a streaming movie on Netflix?

I have already contacted Netflix and they told me that there is nothing on their end causing this problem. Every time I try to watch a movie (any movie) on Netflix's streaming service, my browser (firefox) crashes, and this has been a persistent problem for about a week now. My computer has been restarted numerous times and I have updated my firefox to the newest version available. It is costing me money, since I have paid for this service, but am unable to use it. I want this fixed now. Thanks.

You can't open a Word document in Firefox. You need to save the file and open it with your MS Office software.
*http://kb.mozillazine.org/File_types_and_download_actions
*https://support.mozilla.com/kb/Managing+file+types

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