Why is it so difficult to raise a complaint in BT

Why is it so difficult to raise a complaint in BT and get a senior manager or in fact the HLC team. 12 months of issues and complaints not resolved no managers able to keep promises and no statisfaction at all. Technical support are useless especially all they want to do is more line tests i had 5 in 1 day and each time same outcome, 6 engineer visits all told me same thing its the exchange and not the property or lines in. I am not happy as many departments dont communicate to each other let alone to me the Customer. I am not happy with BT at all and wish to cancel but alas you want to charge me for the privilege to leave, in fact you should be paying me for all the disruption stress and systematic failures.

Hi Munno1059,
It does sound like you have had a tough time in trying to get your Broadband sorted. If you send in your details using the link John included in his post I'd be happy to take a look at this for you.
Thanks
Paddy,
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Similar Messages

I created a form, I want the email notices to go to several people. Why is this so difficult? It seems like they have to be a co-author/reader or something? I don't get it

I created a form, I want the email notices to go to several people. Why is this so difficult? It seems like they have to be a co-author/reader or something? I don't get it

This is crazy! I paid for this service to make it easier to create forms for a company that has had several acquisitions all over the globe. This was supposed to make it easy to create forms hosted on adobe so no matter what happens on all their servers, we would be safe using this forms service until we can integrate all acquisitions and build a permanent web site on a single server. Now I find out that even this is a major issue sending emails to team members, many I have never met so making them a collaborator or even setting up forwarded emails is not something I wanted to do. This service was advertised as simple and easily send notifications to many people. I am now frustrated and thinking this was a waste of money! Why is it like that?

Someone tell me why is it so difficult to print from my Intel Mac Mini

I'm so frusrated at this Intel Mac Mini of mine. I wish honest to God that I never bought this evil little machine.
I have the following printers:
HP Photosmart 7550
HP Laserjet 1012
Canon MP830
I can't get anything to print! It so **** frustrating. I switched my wife from her WinXP to a Intel Mac Mini (10.4.6). She hates the Mac Mini because she can't print anything.
Why is it so difficult? Please someone enlighten me.
After months (not kidding) of searching on the web I was able to get the Photosmart 7550 to print using one of the gimp drivers, but I couldn't get it to change the paper type or quality. So that tells me I can't print any photos from my Mac. Need to use the WinXP box.
Then I was able to get the 1012 printing by selecting "open using rosetta" for the Printer Setup Utility, and selecting the "HP LaserJet 4 series - Gimp-Print v5.0.0-beta2". So now I could at least print BW docs. Great the Mac Mini is not a total waste. Then I updated software, which include the Mac mini SMC Firmware Update. I don't know what did it, but now I can't print to the 1012 anymore. ARGHH!
I tried deleting the Library/Printer/HP directory, Reseting the Printing System, Restarting the CUPs, Installing PDDs, Installing the gimp drivers. What the ****! Why do I need to do any of this? I thought the Mac was suppose to be so easy. With all those **** commercials talking about how the Mac can do anything a PC can do, you would think one of those things is being able to print.
Those people making those commericals should try using the "Printer Setup Utility" program. That will change their tune. First you have to search for your printer, then pick the Printer Model, and then pick the specific model. And God forbid you click to fast, oops you've now picked a generic printer, needs to start all over again. There's no back button. You've already committed to the generic printer type. Now you have to open the Printer Setup Utility again and delete the generic printer and go search for your printer again. Lame.
Don't get me started with the Canon MP 830. I thought, ok maybe its because the 1012 and 7550 are older printers. I'll go buy a new printer - they must have current drivers for that. Canon tells me that the MP 830 is only a single OS machine, meaning you can only connect it to a windows machine and only other windows machines can print from it, or connect it to a Mac, and only other Macs can use it - Again, Lame.
Really I wanted to love the Mac OS. When I first got it, I was loving it. But what good is it if I can't print. I searched the web and it seems I'm not the only person having issues with printing.
I hate this Intel Mac Mini with every fiber of my being. Ok, maybe my printing woes are only because it's a Intel chip, and the PPC macs are golden. But come on, if you can't print from a computer, what good is it?
Please, someone help me. Otherwise, anybody want to buy a Intel dual core Mac Mini?
mac mini duo core Mac OS X (10.4.6)

You have two different issues: HP and Canon.
I don't know if I believe the Canon people. Windows XP has lots of different print options. Try installing Bonjour on Windows and then setting up a networked, Color Apple Laserwriter PS printer using "http://macmini.local:631" (assuming macmini is the name of your Mac). I have done this before (though not on a Canon). I am sure Canon will only support a standard configuration and this is not quite standard. Give it a try. It doesn't sound like it can hurt anything in your current setup.
For the HP, you might have to just wait for an updated driver from HP. HP has always had this problem. They are a huge printer company and I'm sure they get Apple hardware and OS versions before anybody else in the world. And yet, it seems as if they don't even begin working on their drivers until Apple officially releases a new OS. HP drivers are always the last to show up for a new OS and the first to break. If you get it working under MacOS 10.4.6, and then upgrade to 10.4.7, it is very likely that the HP drivers will stop working.
Unlike some of the other big companies, HP seems to have made the transition from Classic MacOS to MacOS X seamlessly. Their printer driver software works just as well on MacOS X as it did under MacOS.

My iPhone 5 charger stopped working. It's under warranty and I want to send it back. How do I initiate that process? The website keeps sending me in circles. I'm getting an error message when I put in my serial number. Why is this so difficult?

My iPhone 5 charger stopped working. It's under warranty and I want to send it back. How do I initiate that process? The website keeps sending me in circles. I'm getting an error message when I put in my serial number. Why is this so difficult?

If posible you will find visiting a store by far the simplest way of getting a solution
Which Country
are you in ?
Have you checked the lightning socket on iPhone doesn't have lint or fluff in it
solves majority of such issues

Why is it so difficult to convert a Raw image to a jpeg in Photoshop Elements?! I have version 12. Once i realised to change the tickbox in Camera Raw to 8 instead of 16 i did. Having spent time working on my Raw images i save them as a jpeg and rename t

Why is it so difficult to convert a Raw image to a jpeg in Photoshop Elements ?! I have version 12. Once i realized to change the tick box in Camera Raw to 8 bit instead of 16 bit and Flatten image ( sometimes can flatten image if the flatten option isn't greyed out) hey presto i thought i was up and running. However after saving the photograph as a jpeg and renaming it e, after the word edit. I switched off/on my computer only for all the images i had spent time working on to have disappeared. Feeling very upset as there is no Technical Help to telephone at adobe and i don't know what to do.

My daughter has had her Razr for about 9 months now. About two weeks ago she picked up her phone in the morning on her way to school when she noticed two cracks, both starting at the camera lens. One goes completely to the bottom and the other goes sharply to the side. She has never dropped it and me and my husband went over it with a fine tooth comb. We looked under a magnifying glass and could no find any reason for the glass to crack. Not one ding, scratch or bang. Our daughter really takes good care of her stuff, but we still wanted to make sure before we sent it in for repairs. Well we did and we got a reply from Motorola with a picture of the cracks saying this was customer abuse and that it is not covered under warranty. Even though they did not find any physical damage to back it up. Well I e-mailed them back and told them I did a little research and found pages of people having the same problems. Well I did not hear from them until I received a notice from Fed Ex that they were sending the phone back. NOT FIXED!!! I went to look up why and guess what there is no case open any more for the phone. It has been wiped clean. I put in the RMA # it comes back not found, I put in the ID #, the SN# and all comes back not found. Yet a day earlier all the info was there. I know there is a lot more people like me and all of you, but they just don't want to be bothered so they pay to have it fix, just to have it do it again. Unless they have found the problem and only fixing it on a customer pay only set up. I am furious and will not be recommending this phone to anyone. And to think I was considering this phone for my next up grade! NOT!!!!

Why here is so difficult to buy a iPhone 4s in Hong Kong?

Why here is so difficult to buy a iPhone 4s in Hong Kong?

this is a user helping eser forum we dont work for apple and apple don't read or write here
not sure if you will find anybody with much insight into the supply and demand situation of the hong kong iphones

Why is cancelling so difficult?

Adobe, so many threads on here - and discussions all over the web - about why is it so difficult to cancel a cloud subscription?
I have been a subscriber for 3 years. My renewal date is end of March 2015. Why does your system send me around in a circle that provides no option to actually cancel? I'm directed to contact support even though the UK is not in the list of countries that require me to contact support.
I'm serving notice that I wish to cancel according to my rights within the contract. I will not contacting support. I will not discuss this any further. I've spent too long already.

Hi there
Please accept my apologies for the frustration caused.
As you are in the last month of your annual commitment you should have the option to cancel from within your account. I will look into this issue and ensure your subscription is cancelled.
Kind regards
Beverley

Why is everything so difficult since 'upgrading' to Maverick. I can't sync my Outlook calendar (default) with iCal or my iPad.

Why is everything so difficult since 'upgrading' to Maverick. I can't sync my Outlook calendar (default) with iCal or my iPad.
Also, I can't send pictures via Dropbox any more. Two basic necessities that I just can't get to work.

Microsoft didn't update Outlook to be Mavericks ready.
I don't really use Dropbox, but if their software doesn't work like it used to, they didn't update it for Mavericks.
EDIT: http://www.iclarified.com/34312/dropbox-24-released-for-mac-os-x-brings-maverick s-support-iphoto-importer-more

How do I get in touch with a live person (support) : I had an issue and were very close but all over sudden we were disconnected: so frustrating, why is it so difficult to chat with somebody ?

where can I get back in that chatroom, please ?
I don't find it back
I'm here for almost 1,5 hour, and still no solution
Aquib: Hello. Welcome to Adobe Technical Support.
Aquib: Hi,annemie.
annemie: Er is geen programma ingesteld om de URL 'aam://SAPCode=ILST?productVersion=18.0?passPhrase=lcvJXh/BPzsso1eyQ7W2kqJndPYbTbu1Oa/UOm 6WJEjJ+6W3FmoRYXDL/oQlTxpAfoUlXJZue8M2/1KdmWJt8BSMNgftZubNJjpdxNu9qW53gQfkX6l9fndjoZkO3Pep rfAKNyFH4Rq0MG2YWlRRse+3Mh+sIA9E77fT1V+myms=' te openen.
annemie: hello
annemie: this is what I get when I try to download the trial version of illustrator
annemie: doing that for photoshop, some months ago, was not a problem
annemie: This means: there is no programme installed to open the URL ....
annemie: I must say that I deleted the software of the CC that I downloaded before to make make free space on my HD of this notebook
annemie: this pop-up says: "choos a program" or "dismiss" or "search in App Store"
annemie: what should I do ?
annemie: I already searched on google, but can not find anything like this remark about "there is no program installed to open the URL ...."
Aquib: I understand that you get error when you try to download of the trail version of Illustrator you are getting error on your Mac OS X. is that right?
annemie: THAT's right
annemie: with photoshop cc it wasn't a problem
annemie: but in the meantime I deleted the Creative Cloud in "programmes"
annemie: probably I didn't do that in a proper way ?
Aquib: Thank you for confirming I will be glad to help you.
Aquib: Anneime, please try using different browser.
annemie: like which browser ? can you give an example ?
annemie: i have no idea
Aquib: Chrome or firefox.
annemie: okay
annemie: Nothing for mac, when it comes to firefox: can I try a little more, do you have the time ?
Aquib: Sure, I can provide you the link to download the firefox.
annemie: sorry, didn't see this in time...
annemie: i'm downloading and installing chrome now, is that okay ?
Aquib: Okay.
annemie: the firefox links don't work: i always get redirected to windows platforms
Aquib: Please, try in chrome.
annemie: I downloaded it, but cannot find it back
annemie: why do they make it so difficult ?
Aquib: Annemie, please look in the downloads folder.
annemie: I get a popup window with the logo of chrome and the "programs" map with an arrow
annemie: I looked in the downloads folder, and a have it installed
Aquib: Please click on it.
Aquib: And run it.
annemie: and than I get that pop-up window with the map (programs) and the logo of chrome, so I open that one but cannot find it back
annemie: I did : I click on it, it runs, and then I have that pop-up window : not clickable
annemie: okay, I tried again and it's there
annemie: the ogo of chrome is in the doch
Aquib: Just to confirm are you able to launch the chrome?
annemie: is installing right now
Aquib: Great!.
annemie: okay, and what now ?
Aquib: http://www.adobe.com/products/illustrator.html?promoid=KFOHV
Aquib: please go to above link using chrome.
Aquib: there select trail version.
Aquib: Annemie, did you download the trail version/
You are not currently connected to a chat representative.
You are not currently connected to a chat representative.
You are not currently connected to a chat representative.

Creative Cloud chat support (all Creative Cloud customer service issues)
http://helpx.adobe.com/x-productkb/global/service-ccm.html ( http://adobe.ly/19llvMN )

Adobe DPS HTML/Javascript/CSS Web Console: why it is so difficult?

Why?
This is the type of question that i can not understand. Is it that difficult to make? Maybe an airpor to Google Chrome Adobe Edge Inspect? I have many files well written with CoffeeScript, that uses RequireJS, that is impossibile to forget a semicolon etc. that works like a charm on Google Chrome (desktop, AND Chrome iPad, AND Chrome Android). That works like a charm in the native iPad/iPhone web browser and in the native Android browser. But it didnt in Adobe DPS. And guess what: i cant find why it doesnt, because Adobe doesnt have a simple Web Console inside DPS / InDesign.
Is there any news on this field? Because using Adobe Edge Inspect is not a option: my code works inside EI because im browsing the page with my desktop browser. I want to know what is going on inside DPS.
And my code it is not "soooo" advanced. It is just a simple button with "on touchstart" event listener. Am i doing some stupid error? Fine! Just help me find out what it is, so i can fix it. Because in every single browser i tried, it works. But inside DPS. A sample code? Sure, here you go:
[Javascript Code]
Main.prototype.clicks = function() {
        var _this = this;
        $('#btnA').on('touchstart', function(evt) {
          evt.preventDefault();
          _this.buy('productA');
          return false;
        $('#btnB').on('touchstart', function() {
          return _this.buy('productB');
        return $('#clear_data').on('touchstart', function() {
          return _this.clearData();
[/Javascript Code]
The Javascript above is being generated by Node.JS compiling a CoffeeScript file. The buttons do work at DPS for iPad, but doesnt on Android. Maybe Android has a problem with 'touchstart'. Maybe jQuery has a problem inside Adobe DPS. But who knows? I dont have a decent web console inspector to check what is going on. Really frustrating.
Maybe Apple and Google dont give the neccessary hooks to implement the web console? But if you can do the Inspector from the desktop to the device, why not from the device to the desktop? Am i missing something on Edge Inspect? The strange part is: the above code works well on Edge Inspect but doesnt work on Android DPS.
Sorry if im a little angry or pissed. But this would be really great: a simple web inspector: HTML, Javascript, CSS. A way to inspect the <head> tag of the HTML, what was loaded, in what order. What script is missing, Javascript breakpoints, etc.
Thank you.

There is this one little widget called Safari Web Inspector, provided that you're using a Mac: https://developer.apple.com/library/safari/documentation/AppleApplications/Conceptual/Safa ri_Developer_Guide/Introduction/Introduction.html.
Besides, referring to http://helpx.adobe.com/digital-publishing-suite/kb/create-html-articles-android-viewers.ht ml, you can give window.onappear a try when you are doing JS initialization.

Why are shapes so difficult to use now?

I cant see a single way shapes in CC are better. All extra stages and annoyances, anyone have better workflow method to combat these new things?
1. Cant duplicate easily.
Before: select layer, cmd + j = duplicated
Now: select layer, cmd + j = blank layer, nothing.
Solution, select the pen, select the shape, select the layer, NOW duplicate.
Am I doing it wrong? Because before you could just duplicate, now you have to have the shape selected and the layer. This is very frustrating adding extra clicking/selection to my workflow.
If you right click a shape and duplicate, it works. So the shortcut of duplicate doesnt work the same?
2. Pen Points are infuritating.
Before: drag a box out to select multiple points on a shape.
Now: drag a box out, selects every point in the entire document on every layer. How is this better than before?
Solution, none really? If there is one I take it, its an extra click.
3. A shape remembers the last point you click. Great so now everytime I click a shape I have to deselect that point, and usually try to do that using a drag box, which doesnt work.
I just dont see how any extra workflow helps bring anything good to photoshop. What are the benefits to this new system?

I have bought a Ipad 4 a week ago and find it is like wading though treacle to get my data loaded! Itunes seems very unintuitive and difficult to use. I managed to transfer my music and films over from my PC and started using them on the Ipad when suddenley they dissappeared! "No Content" so I had to go back and reload them all again. I still have not found a way to transfer and use my documents onto the Ipad. I have an Android tablet and that is so simple to use(and a liot less expensive to buy). Why can't I access the file system on the Ipad, this seems to be the heart of my problems. I am not inexeperienced with computers as I am a retired Computer Manager/Analyst/[programmer over 20 years.

Why is it so difficult to put an image in your signature

Or rather why I am I finding it so difficult...
I have an eps logo I want to put into mail as part of my signature.
I have copied and pasted it and then sent it to myself - it appears as a pdf file without the image.
Can someone explain the steps for me please...
Many thanks

I hope you don't want to put in one of those really annoying, attention-seeking dancing tigers or whatever.....

HT5012 Why is Ipad2 so difficult to join wifi?how I can fix it???

When I updated iOS 7.0.4 ,my ipad2 is so slow....and 2 weeks ago,my iPad 2 is so difficult to join wifi???i don't know why....I tried to reset network settings,on & off wifi....but still unconnected....please help me to fix that...thank you....

Turn router off for 30 seconds and on again.
Does your iPad connect to other router/network.

Why my monthly student payment has raised?

Hello, I would like to know why the price of my monthly student CC service payment has raised from 19.99€ to 30.74€. It has passed one year since I started with it, but I don't understand what's the point of raising the price now; currently the 19.99€ Student and Teacher service is again in offer time (19.99€), which means that I could cancel this payment and join the offer for another year.
Could someone at Adobe correct my payment amount (make so it is 19.99€ again) if it's wrong? In other case I would consider cancelling this payment and taking the annual offer again before it ends, but I would find more reasonablem if that's possible, to mantain the old amount without the need of cancelling and getting the offer another time.
Thanks for your attention.

Here is what came out of my issue with support:
For additional help, reach us at http://helpx.adobe.com/contact.html
General Info
Chat start time
Aug 14, 2014 11:28:05 AM EST
Chat end time
Aug 14, 2014 11:51:48 AM EST
Duration (actual chatting time)
00:23:43
Operator
Umesh
Chat Transcript
info: Thank you for your patience.
While you wait, you can try our community forums where experts are available 24 hours a day, 7 days a week.
info: You are now chatting with Umesh.
Umesh: Hello! Welcome to Adobe Customer Service.
Geoff Alan: I have a student / teacher subscription for creative cloud. I have had this subscription 8 months at $19.99 and now it has jumped to $29.99 USD a month. Why is this?
info: Your chat transcript will be sent to [email protected] at the end of your chat.
Umesh: Hi Geoff.
Geoff Alan: Hi Umesh
Geoff Alan: I have a student / teacher subscription for creative cloud. I have had this subscription 8 months at $19.99 and now it has jumped to $29.99 USD a month. Why is this?
Umesh: If I am correct, you wish to know the price increase for the Adobe Creative Cloud application which you subscribed?
Geoff Alan: yes
Geoff Alan: i have a one year subscription for 19.99 a month and without notice, it is now 29.99
Geoff Alan: I have only had it for 8 months.
Umesh: Thank you for confirming.
Umesh: Let me check and help you with it.
Umesh: Please be online for 2-3 minutes while I check the information for you.
Geoff Alan: thanks
Umesh: You are welcome.
Umesh: Thank you for your patience.
Umesh: As I checked and see, with the email address : [email protected], you have purchased Creative Cloud Student and Teacher Edition (one-year) on August 14, 2013 which is active.
Geoff Alan: Yes
Geoff Alan: My account shows that it was activated January 14, 2014 though.
Geoff Alan: So, what can we do to keep the price at 19.99 / month?
Umesh: And checked and see, with my resources, the $19.99 is the offer price, in which is valid for one year.
Umesh: After one year the price of the subscription will be changed to normal pricing.
Geoff Alan: I can subscribe today got 19.99 here : https://creative.adobe.com/plans?plan=edu&store_code=us
Geoff Alan: So can you just put my plan price down to 19.99 for me please?
Geoff Alan: Otherwise I will just cancel it.
Umesh: If you wish to get the same subscription with the same old price, you have to place a new order and cancel the present subscription.
Umesh: Is that okay with you?
Geoff Alan: That seems ridiculous. You can not just place my account on a 19.99 plan?
Umesh: If you wish to get the same subscription with the same old price, we have to cancel the subscription and place an order for the same $19.99 student and teacher subscription.
Umesh: Is that okay with you?
Geoff Alan: If you cancel my account today, will the 29.99 be refunded?
Umesh: Yes, that's right.
Geoff Alan: Just cancel my account then please.
Umesh: Thank you for confirming.
Umesh: Let me check.
Umesh: One moment please.
Geoff Alan: I will use my old copy of CS6 instead. This seems ridiculous that you can not offer me the 19.99 however I can cancel and re-subscribe.
Umesh: As I checked and see, with my resources, instead of cancel and re subscribe, there is an option to change the plan to same old $19.99 subscription plan.
Umesh: In this case, shall I go ahead and change the plan?
Geoff Alan: Umesh, This is what I have asked you to do from the beginning.
Umesh: Thank you for confirming.
Geoff Alan: Go ahead and put me on the same plan as I had for 19.99 now.
Umesh: As per your confirmation, I have changed the plan to same old pricing for you.
Geoff Alan: So will a credit be issues for the extra $10.00 I was billed today?
Geoff Alan: *issues=issued
Umesh: In this case, the $29.99 price will be refunded and $19.99 price will be charged to you.
Umesh: Is that okay with you?
Geoff Alan: Yes, that is fine.
Umesh: Thank you for confirming.
Umesh: Is there anything else I can help you with?
Geoff Alan: No, you have been very helpful.
Umesh: You are welcome.
Umesh: You may receive an email that will contain a link to complete an optional survey to provide your feedback on the support experience. Your feedback is very much appreciated.
Umesh: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!

Why is it so difficult to CANCEL a subscription to AOLs cyber newspaper, "THE DAILY". It appears to have been made very possible as a scam, so once you give them the automatic, weekly deduction to your credit card or bank account, it's non cancelable!

BEWARE: if you subscribe to AOL'S cyber newspaper (for 99¢ per week),you will have to give them authorization to charge your account weekly vain iTunes/apple account or credit card or bank account. Once you do that you have a better chance having a long phone chat with Oboma about all the people now on welfare, than getting someone to at AOL or APPLE to cancel your subscription. You will get routed all around and put on hold and finally referred to a forum where this has been REPEATEDLY asking ...and, per APPLE, answered. In fact, when you follow the APPLE given link (a live person at APPLE sends you the link by email but can not tell you what to do on the phone) ... And you go to the link, you will find ...as I did and others commented they did too...that the link suggestions do not work to allow younto cancel The Daily!   At this point younwill have over an hour, perhaps 2 (as in my case) invested and STILL NOT HAVE IT CANCELLED.
What incompetence by AOL and APPLE!   Or wait; do you really think this is made so complex, not by incompetence, but by design?
You mean you think AOL ...once the got your account debit authorization working, the want to make it nearly impossible for you to stop them from continuing to "milk the cow"?   They do have a dubious, to put it politely, record onmcustomer care (reason theynlost literally millions of paying "AOL Members" starting about mid 1990's ...and then making AOL free before ALL their "members left".)
Ok, so it is not hard to see AOL doing something like this. I admit. However, with ITunes participating in the billing for "the Daily. Onto your Aplle Account credit card or bank account, do you think the generally ethically run APPLE would participate in the AOL scam too? Why can't or doesn't,t APPLEgive you a straight answer or take care of stopping the itunesnbilling for "The Daily"? Thismismbad enoughmthat a forum has started on the question and APPLE refers youmto that NOT VERY HELPFUL, short, old forum discussion.
Is there a conspiracy here ... A scam?   Or, is there some logical and reasonable explanation?   Absent a such a good explanation, this is class action lawsuit material ...to recover all the amounts deducted from customers who wanted to cancel but did not have the time and endurance to figure out how to cancel.

Yoor post is very confusing. AOL's iPad magazine is called "Editions" and it's free. "The Daily" is put out by TheDailyHolding and is owned by Rupert Murdoch. You've already posted in another thread where the solution was given. Other people seem to have manged to get unsubscribed.
Best of luck.

Why is it so difficult to raise a complaint in BT

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