Why is my Creative Cloud login screen showing a black window and nothing else?

After using the Creative Cloud installer and the download looking like it was working, what I presume is a login in window has launched but it's just a black window with a white logo at the top. There is nowhere to enter any information and the only button that works in the window is a cog icon which allows me to quit.

Please refer below link :
https://helpx.adobe.com/creative-cloud/kb/black-screen-sign-in-creative-cloud.html

Similar Messages

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    I have downloaded it again but still doesn't work. I want Lightroom and it keeps saying I need this to download it.

    1.If internet is fine then this might be becase of Creative cloud files, please try the steps metioned in http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launchin g-cc.html and see if it works.
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    - See:
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    - Make an appointment at the Genus Bar of an Apple store.
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    and/or
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    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
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    Apple Retail Store - Genius Bar       

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    Did you try to connect in recovery mode, explained in this article?
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  • System freezes and restart after user login screen shows up

    The interesting thing is thing is that the same thing happens on the bootcamp partition. Every time I turn on MBA mid 2012, when the login screen shows up, the computer freezes and than turns off. Same problem when I boot into bootcamp partition, the computer turns on, pass through windows logo and after the login screen shows, it turns off.
    ...forgot to mention that it's running osx 10.9
    I figure out that I can log in with Sage Mode. Every time I log in with Safe Mode, the error popup message shows up saying about the error and its log. There is the log:
    Anonymous UUID:       1975668F-0791-B095-A5DD-001905FAF4A7
    Mon Nov  4 23:53:40 2013
    panic(cpu 2 caller 0xffffff8002adc19e): Kernel trap at 0xffffff7f84801ee1, type 14=page fault, registers:
    CR0: 0x000000008001003b, CR2: 0x0000000000000080, CR3: 0x000000003e429024, CR4: 0x00000000001606e0
    RAX: 0x0000000000000000, RBX: 0xffffff800f7ebc04, RCX: 0x000000000000000e, RDX: 0x0000000000000000
    RSP: 0xffffff8081d32fc0, RBP: 0xffffff8081d32fd0, RSI: 0xffffff801121a03a, RDI: 0x0000000000000000
    R8:  0xffffff801121a602, R9:  0x0000000000000000, R10: 0xffffff8003070850, R11: 0xffffff8003089ce8
    R12: 0xffffff800fae8644, R13: 0x0000000000000000, R14: 0x00000000000164a4, R15: 0xffffff800fae864c
    RFL: 0x0000000000010286, RIP: 0xffffff7f84801ee1, CS:  0x0000000000000008, SS:  0x0000000000000010
    Fault CR2: 0x0000000000000080, Error code: 0x0000000000000000, Fault CPU: 0x2
    Backtrace (CPU 2), Frame : Return Address
    0xffffff8081d32c50 : 0xffffff8002a22f69
    0xffffff8081d32cd0 : 0xffffff8002adc19e
    0xffffff8081d32ea0 : 0xffffff8002af3606
    0xffffff8081d32ec0 : 0xffffff7f84801ee1
    0xffffff8081d32fd0 : 0xffffff7f847f6388
    0xffffff8081d33070 : 0xffffff7f8480de2d
    0xffffff8081d33130 : 0xffffff7f84811951
    0xffffff8081d332b0 : 0xffffff7f847fb2b8
    0xffffff8081d33390 : 0xffffff7f847f882f
    0xffffff8081d333e0 : 0xffffff7f847e7422
    0xffffff8081d33790 : 0xffffff8002be2abf
    0xffffff8081d33af0 : 0xffffff8002be363d
    0xffffff8081d33f20 : 0xffffff8002be31d9
    0xffffff8081d33f60 : 0xffffff8002e3db67
    0xffffff8081d33fb0 : 0xffffff8002af3af8
          Kernel Extensions in backtrace:
             com.paragon-software.filesystems.ntfs(78.1.10)[C00EE7CC-736F-3A48-AC68-33826B2C4CDF]@0xffffff7f847e4000->0xffffff7f8481dfff
    BSD process name corresponding to current thread: mount_ufsd_NTFS
    Mac OS version:
    13A603
    Kernel version:
    Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
    Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
    Kernel slide:     0x0000000002800000
    Kernel text base: 0xffffff8002a00000
    System model name: MacBookAir5,2 (Mac-2E6FAB96566FE58C)
    System uptime in nanoseconds: 12684772054
    last loaded kext at 12348392875: com.paragon-software.filesystems.ntfs          78.1.10 (addr 0xffffff7f847e4000, size 237568)
    loaded kexts:
    com.paragon-software.filesystems.ntfs          78.1.10
    com.protech.NoSleep          1.3.3
    org.virtualbox.kext.VBoxUSB          4.2.16
    org.virtualbox.kext.VBoxDrv          4.2.16
    com.apple.driver.AudioAUUC          1.60
    com.apple.filesystems.autofs          3.0
    com.apple.iokit.IOBluetoothSerialManager          4.2.0f6
    com.apple.driver.AppleHDAHardwareConfigDriver          2.5.2fc2
    com.apple.driver.AppleMikeyHIDDriver          124
    com.apple.driver.AGPM          100.14.11
    com.apple.driver.X86PlatformShim          1.0.0
    com.apple.driver.ApplePlatformEnabler          2.0.9d1
    com.apple.driver.AppleHDA          2.5.2fc2
    com.apple.driver.AppleUpstreamUserClient          3.5.13
    com.apple.iokit.IOBluetoothUSBDFU          4.2.0f6
    com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6
    com.apple.driver.AppleMikeyDriver          2.5.2fc2
    com.apple.iokit.IOUserEthernet          1.0.0d1
    com.apple.driver.AppleThunderboltIP          1.0.10
    com.apple.driver.AppleIntelHD4000Graphics          8.1.8
    com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
    com.apple.Dont_Steal_Mac_OS_X          7.0.0
    com.apple.driver.AppleHWAccess          1
    com.apple.driver.AppleLPC          1.7.0
    com.apple.driver.AppleSMCPDRC          1.0.0
    com.apple.driver.AppleSMCLMU          2.0.4d1
    com.apple.driver.AppleMuxControl          3.4.12
    com.apple.driver.AppleBacklight          170.3.5
    com.apple.driver.AppleMCCSControl          1.1.12
    com.apple.driver.AppleIntelFramebufferCapri          8.1.8
    com.apple.driver.AppleUSBTCButtons          240.2
    com.apple.driver.AppleUSBTCKeyEventDriver          240.2
    com.apple.driver.AppleUSBTCKeyboard          240.2
    com.apple.iokit.SCSITaskUserClient          3.6.0
    com.apple.driver.AppleUSBCardReader          3.3.5
    com.apple.driver.AppleFileSystemDriver          3.0.1
    com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
    com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
    com.apple.BootCache          35
    com.apple.driver.XsanFilter          404
    com.apple.iokit.IOAHCIBlockStorage          2.4.0
    com.apple.driver.AirPort.Brcm4331          700.20.22
    com.apple.driver.AppleUSBHub          650.4.4
    com.apple.driver.AppleAHCIPort          2.9.5
    com.apple.driver.AppleUSBEHCI          650.4.1
    com.apple.driver.AppleUSBXHCI          650.4.3
    com.apple.driver.AppleSmartBatteryManager          161.0.0
    com.apple.driver.AppleRTC          2.0
    com.apple.driver.AppleACPIButtons          2.0
    com.apple.driver.AppleHPET          1.8
    com.apple.driver.AppleSMBIOS          2.0
    com.apple.driver.AppleACPIEC          2.0
    com.apple.driver.AppleAPIC          1.7
    com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0
    com.apple.nke.applicationfirewall          153
    com.apple.security.quarantine          3
    com.apple.driver.AppleIntelCPUPowerManagement          216.0.0
    com.apple.kext.triggers          1.0
    com.apple.iokit.IOSerialFamily          10.0.7
    com.apple.driver.DspFuncLib          2.5.2fc2
    com.apple.vecLib.kext          1.0.0
    com.apple.iokit.IOAudioFamily          1.9.4fc11
    com.apple.kext.OSvKernDSPLib          1.14
    com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6
    com.apple.iokit.IOSurface          91
    com.apple.driver.IOPlatformPluginLegacy          1.0.0
    com.apple.iokit.IOBluetoothFamily          4.2.0f6
    com.apple.driver.X86PlatformPlugin          1.0.0
    com.apple.driver.AppleThunderboltEDMSink          1.2.1
    com.apple.driver.AppleThunderboltDPOutAdapter          2.5.0
    com.apple.driver.IOPlatformPluginFamily          5.5.1d27
    com.apple.driver.AppleHDAController          2.5.2fc2
    com.apple.iokit.IOHDAFamily          2.5.2fc2
    com.apple.driver.AppleSMC          3.1.6d1
    com.apple.driver.AppleSMBusPCI          1.0.12d1
    com.apple.driver.AppleGraphicsControl          3.4.12
    com.apple.driver.AppleBacklightExpert          1.0.4
    com.apple.iokit.IONDRVSupport          2.3.6
    com.apple.driver.AppleSMBusController          1.0.11d1
    com.apple.iokit.IOAcceleratorFamily2          98.7.1
    com.apple.AppleGraphicsDeviceControl          3.4.12
    com.apple.iokit.IOGraphicsFamily          2.3.6
    com.apple.driver.AppleUSBMultitouch          240.6
    com.apple.iokit.IOUSBHIDDriver          650.4.4
    com.apple.driver.AppleThunderboltDPInAdapter          2.5.0
    com.apple.driver.AppleThunderboltDPAdapterFamily          2.5.0
    com.apple.driver.AppleThunderboltPCIDownAdapter          1.4.0
    com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.0
    com.apple.iokit.IOUSBMassStorageClass          3.6.0
    com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0
    com.apple.driver.AppleUSBMergeNub          650.4.0
    com.apple.driver.AppleUSBComposite          650.4.0
    com.apple.driver.AppleThunderboltNHI          1.9.2
    com.apple.iokit.IOThunderboltFamily          2.8.5
    com.apple.iokit.IO80211Family          600.34
    com.apple.iokit.IONetworkingFamily          3.2
    com.apple.iokit.IOUSBUserClient          650.4.4
    com.apple.iokit.IOAHCIFamily          2.6.0
    com.apple.iokit.IOUSBFamily          650.4.4
    com.apple.driver.AppleEFINVRAM          2.0
    com.apple.driver.AppleEFIRuntime          2.0
    com.apple.iokit.IOHIDFamily          2.0.0
    com.apple.iokit.IOSMBusFamily          1.1
    com.apple.security.sandbox          278.10
    com.apple.kext.AppleMatch          1.0.0d1
    com.apple.security.TMSafetyNet          7
    com.apple.driver.AppleKeyStore          2
    com.apple.driver.DiskImages          371.1
    com.apple.iokit.IOStorageFamily          1.9
    com.apple.iokit.IOReportFamily          21
    com.apple.driver.AppleFDEKeyStore          28.30
    com.apple.driver.AppleACPIPlatform          2.0
    com.apple.iokit.IOPCIFamily          2.8
    com.apple.iokit.IOACPIFamily          1.4
    com.apple.kec.corecrypto          1.0
    com.apple.kec.pthread          1
    Model: MacBookAir5,2, BootROM MBA51.00EF.B02, 2 processors, Intel Core i5, 1.8 GHz, 4 GB, SMC 2.5f9
    Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB
    Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463235363634485A2D3147364D3120
    Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463235363634485A2D3147364D3120
    AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.98.100.22)
    Bluetooth: Version 4.2.0f6 12982, 3 services, 15 devices, 0 incoming serial ports
    Network Service: Wi-Fi, AirPort, en0
    Serial ATA Device: APPLE SSD TS128E, 121,33 GB
    USB Device: Hub
    USB Device: FaceTime HD Camera (Built-in)
    USB Device: Hub
    USB Device: Hub
    USB Device: BRCM20702 Hub
    USB Device: Bluetooth USB Host Controller
    USB Device: Apple Internal Keyboard / Trackpad
    USB Device: Internal Memory Card Reader
    Thunderbolt Bus: MacBook Air, Apple Inc., 23.4
    Any ideas?

    Problem solved... Figure out that in Safe Mode, the bootcamp partition is unmounted. So I thought that it could be the problem, when the login screen shows up, I guess the system was trying to mount the bootcamp partition and for some reason the computer was restarting. That's why the computer was turning off when I was trying to log in into Bootcamp partition also. So I wiped my bootcamp partition and resized the OSX partition. Now I can succesfully log in my user with out a problem

  • Why would my creative cloud trial not run on a mac?

    I have downloaded the trial and done the troubleshooting recommendations but when i have downloaded my trial and open my download assistant about half way through my installation abox appears saying that a file could not be found, I have tried it mutliple times but it will still not run. I have mountain lion if that effects anything?

    hi i do not have a home/library/logs folder as it is a mac?
    Date: Mon, 29 Oct 2012 05:51:57 -0600
    From: [email protected]
    To: [email protected]
    Subject: why would my creative cloud trial not run on a mac?
        Re: why would my creative cloud trial not run on a mac?
        created by Amit Batra in Adobe Creative Cloud - View the full discussion
    We officially support Mountain Lion, so that shouldn’t be the issue. Can you please do the following: Please place a blank file named asu.trace in $HOME/Library/Logs folderLaunch Adobe Application Manager and initiate the download/install of any application that you expect to failAfter the failure, send us the following files as e-mail attachments (abatra AT adobe.com):
    $HOME/Library/Logs/PDApp.log$HOME/Library/Logs/AdobeDownload/DLM.log$HOME/Library/Logs/Ado beDownload/DLM_Native.log
         Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/4807625#4807625
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