Why is my Creative Cloud login screen showing a black window and nothing else?
After using the Creative Cloud installer and the download looking like it was working, what I presume is a login in window has launched but it's just a black window with a white logo at the top. There is nowhere to enter any information and the only button that works in the window is a cog icon which allows me to quit.
Please refer below link :
https://helpx.adobe.com/creative-cloud/kb/black-screen-sign-in-creative-cloud.html
Similar Messages
-
I have downloaded it again but still doesn't work. I want Lightroom and it keeps saying I need this to download it.
1.If internet is fine then this might be becase of Creative cloud files, please try the steps metioned in http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launchin g-cc.html and see if it works.
2.Please navigate to ~/Library/Application Support/Adobe/OOBE/opm.db and trash it. Try to launch CC desktop and sign in with your Adobe Id (http://helpx.adobe.com/x-productkb/global/access-hidden-user-library-f iles.html) .
{Note for step 2: The file is in the user Library, not the Applications folder. To see the hidden user Library (not the system Library) in the Finder click on the Gomenu item and then hold down the Alt / Option key. You will see Library appear between Home and Computer. Click onLibrary and then navigate toApplication Support > Adobe > OOBE.
Alternatively open the Terminal and paste in the following and then press the Enter / Return key:
rm ~/Library/Application\ Support/Adobe/OOBE/opm.db, This will also delete the file}
Other related threads:
http://forums.adobe.com/message/5468864 (spinning blue wheel)
http://forums.adobe.com/message/5469306
Hope it works.
Regards,
Rajshree -
I have an iPad 2nd generation and all it does is show the apple logo continuously and nothing else. I cannot get into the iPad and I have tried to restore it numerous times but it comes up with error 19 or error 14. Or it restores but after it has it just comes back up with the apple logo once again and nothing changes or it flashes a few times. does anyone know how to fix this?
Cheers MegYou need to put your iPad into Recovery Mode. Follow the instructions in this Apple support document very carefully. It might take several attempts to get it to work.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support -
Where are the android based mobile apps? Why do you people assume everyone uses a ipad or iphone
I want android mobile apps!this didn't actually answer my question. The feature request link you sent me to didn't have the mobile apps for creative cloud listed Adobe Idea, Adobe Sketch and Ink and Slide they aren't available for android tablets and Android Phones. These aren't even available for Windows tablets. But they aren't available in the feature request section either.
-
My new iPad mini would not download an update bnor allow access to app store downloads etc, I decided to revert to original factory settings, the screen is now frozen, showing only the Apple logo in white on a black background, it is now frozen, what can I do?
Try a Reset...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430
If no joy...
1) Connect to iTunes on the computer you usually Sync with and Restore
http://support.apple.com/kb/HT1414
2) If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/ht4097
Note on Recovery Mode.
You may need to try this More than Once...
Be sure to Follow ALL the Steps...
Make sure you have the Latest Version of iTunes (v11) Installed on your computer
iTunes free download from www.itunes.com/download -
HT201263 why does my itouch just show the apple logo and nothing else?
i went into my settings to restore all data and content, and it said it might take up to 4 hours so i let it do that and when it finished it just showed the apple logo when i restarted my itouch, i can reset it any time but itll just stay in the apple logo screen, and i tried restoring my itouch but it said it wouldnt let me for some reason. what do i do?
Because the iPod is sick.
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
while updating my ipod touch something happened and now the screen only shows the apple logo that goes on-off. i dont know what to do,please somebody help me!
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
HT201412 Why is my IPad showing a silver apple and nothing else?
My Ipad is showing a silver apple. It will not return to the home screen. It will not power off properly. Nothing but the silver apple.
First thing to try is a reboot of your device. Press and hold the Home and Sleep buttons simultaneously ignoring the red slider until the Apple logo appears. Let go of the buttons and let the device restart. See if that fixes your problem.
Did you try this? -
Why when i open itunes it just shows me the music an nothing else?
can somebody help i open itunes and the only thing it gives me is the music it wont even open the ipod
Open iTunes where?
The iTunes app on your iPod?
If the iPod does not appear in iTunes on yur computer:
iOS: Device not recognized in iTunes for Windows -
Help my Ipod shows a red cross and nothing else.
Hey
I've got a Ipod 160GB that is virtually brand new, its about 2 months old, now I've lost the proof of purchase so thats my first problem.
Second problem is I've used the solutions you give me on your website. My Ipod displays a red cross, so i reseted it since it'll normally work, which it didn't, all it did was display Use iTunes to restore, then as soon as i connect it to a PC it shows me the red cross again. So i did try to use iTunes to restore which didn't help since an error message got displayed saying, Ipod can't be restored due to an unknown error. Now it shows me a Red Cross and when i disconnect it from the PC it shows me use iTunes to restore. Everytime that i connect it to my PC it doesn't get picked up, and i've tried everthing that i can think of. I cant put it into disc mode either anymore.
Does anyone have any ideas?- See:
iPod touch: Hardware troubleshooting
- Try another cable
- Try another charging source
- Look at the dock connector on the iPod. Look for abnormalities like bent or corroded contacts, cracked or broken plastic.
- Make an appointment at the Genus Bar of an Apple store.
Apple Retail Store - Genius Bar
and/or
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
UPdate the iPad wjith new iOS upgrade that where shown under settings on the iPad, but after I did the upgrade the screen has only shown the apple and I can't get back. This has been the case since yesterday. Have turned off t.he iPad many times, but every timebwkhen Ibturn it on again the screen onöy show the apple icon and nothing else happends. What should I do? Anyone having the same problem and how can this be solved?
Did you try to connect in recovery mode, explained in this article?
iOS: Unable to update or restore -
Why will the creative cloud not load or show up in the apps folder?
I tried to download the Creative Cloud for Desktop. It loaded up and then when I tried to go to the home or apps tab it would continue loading but never finish. After trying to connect it to the menu bar it just closed. I've tried uninstalling it multiple times and reinstalling it, but it installs differently each time with those consistent problems.
Is that not a way to relocate the files? In other words, I have 16,000 plus songs in iTunes and they are all playable. They must be on my external hard drive in the file I have named "Art's Music" (verified by the check you suggested in your first reply). Let's assume that I want to put them all on a different external hard drive (my C drive is not big enough). What steps should I use to relocate my entire library? The plan I had in mind was something I found at http://docs.info.apple.com/article.html?artnum=301748
Is this going to work?
I am going to borrow a friend's unused hard drive for this and then put it back on my hard drve after I reformat it.
Dell Dimension 4600 Windows XP -
Creative cloud desktop app show APPD download error
Creative Cloud desktop app show APPS 'download error' - gives the option to reload applications or contact customer service
Reload doesn't work
I tried uninstalling and reinstalling the app - same error
Trouble began after I attempted to download a Bridge update which wouldn't completeSpent 2.5 hours on support chat and screen sharing with adobe support today, and after many uninstalls, CC clean ups etc, they could not get it working.
Like you, it has always worked until today.
The only thing we could get to work was to login to os x as root user and run Creative cloud from there.
It's a PITA, but I am used to it because my desktop CC installer has been broken since last year, so I now have two computers with broken CC installers.
OS X Mavericks: Enable and disable the root user
good luck -
System freezes and restart after user login screen shows up
The interesting thing is thing is that the same thing happens on the bootcamp partition. Every time I turn on MBA mid 2012, when the login screen shows up, the computer freezes and than turns off. Same problem when I boot into bootcamp partition, the computer turns on, pass through windows logo and after the login screen shows, it turns off.
...forgot to mention that it's running osx 10.9
I figure out that I can log in with Sage Mode. Every time I log in with Safe Mode, the error popup message shows up saying about the error and its log. There is the log:
Anonymous UUID: 1975668F-0791-B095-A5DD-001905FAF4A7
Mon Nov 4 23:53:40 2013
panic(cpu 2 caller 0xffffff8002adc19e): Kernel trap at 0xffffff7f84801ee1, type 14=page fault, registers:
CR0: 0x000000008001003b, CR2: 0x0000000000000080, CR3: 0x000000003e429024, CR4: 0x00000000001606e0
RAX: 0x0000000000000000, RBX: 0xffffff800f7ebc04, RCX: 0x000000000000000e, RDX: 0x0000000000000000
RSP: 0xffffff8081d32fc0, RBP: 0xffffff8081d32fd0, RSI: 0xffffff801121a03a, RDI: 0x0000000000000000
R8: 0xffffff801121a602, R9: 0x0000000000000000, R10: 0xffffff8003070850, R11: 0xffffff8003089ce8
R12: 0xffffff800fae8644, R13: 0x0000000000000000, R14: 0x00000000000164a4, R15: 0xffffff800fae864c
RFL: 0x0000000000010286, RIP: 0xffffff7f84801ee1, CS: 0x0000000000000008, SS: 0x0000000000000010
Fault CR2: 0x0000000000000080, Error code: 0x0000000000000000, Fault CPU: 0x2
Backtrace (CPU 2), Frame : Return Address
0xffffff8081d32c50 : 0xffffff8002a22f69
0xffffff8081d32cd0 : 0xffffff8002adc19e
0xffffff8081d32ea0 : 0xffffff8002af3606
0xffffff8081d32ec0 : 0xffffff7f84801ee1
0xffffff8081d32fd0 : 0xffffff7f847f6388
0xffffff8081d33070 : 0xffffff7f8480de2d
0xffffff8081d33130 : 0xffffff7f84811951
0xffffff8081d332b0 : 0xffffff7f847fb2b8
0xffffff8081d33390 : 0xffffff7f847f882f
0xffffff8081d333e0 : 0xffffff7f847e7422
0xffffff8081d33790 : 0xffffff8002be2abf
0xffffff8081d33af0 : 0xffffff8002be363d
0xffffff8081d33f20 : 0xffffff8002be31d9
0xffffff8081d33f60 : 0xffffff8002e3db67
0xffffff8081d33fb0 : 0xffffff8002af3af8
Kernel Extensions in backtrace:
com.paragon-software.filesystems.ntfs(78.1.10)[C00EE7CC-736F-3A48-AC68-33826B2C4CDF]@0xffffff7f847e4000->0xffffff7f8481dfff
BSD process name corresponding to current thread: mount_ufsd_NTFS
Mac OS version:
13A603
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide: 0x0000000002800000
Kernel text base: 0xffffff8002a00000
System model name: MacBookAir5,2 (Mac-2E6FAB96566FE58C)
System uptime in nanoseconds: 12684772054
last loaded kext at 12348392875: com.paragon-software.filesystems.ntfs 78.1.10 (addr 0xffffff7f847e4000, size 237568)
loaded kexts:
com.paragon-software.filesystems.ntfs 78.1.10
com.protech.NoSleep 1.3.3
org.virtualbox.kext.VBoxUSB 4.2.16
org.virtualbox.kext.VBoxDrv 4.2.16
com.apple.driver.AudioAUUC 1.60
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.2.0f6
com.apple.driver.AppleHDAHardwareConfigDriver 2.5.2fc2
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AGPM 100.14.11
com.apple.driver.X86PlatformShim 1.0.0
com.apple.driver.ApplePlatformEnabler 2.0.9d1
com.apple.driver.AppleHDA 2.5.2fc2
com.apple.driver.AppleUpstreamUserClient 3.5.13
com.apple.iokit.IOBluetoothUSBDFU 4.2.0f6
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.driver.AppleMikeyDriver 2.5.2fc2
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleThunderboltIP 1.0.10
com.apple.driver.AppleIntelHD4000Graphics 8.1.8
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleLPC 1.7.0
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleSMCLMU 2.0.4d1
com.apple.driver.AppleMuxControl 3.4.12
com.apple.driver.AppleBacklight 170.3.5
com.apple.driver.AppleMCCSControl 1.1.12
com.apple.driver.AppleIntelFramebufferCapri 8.1.8
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyEventDriver 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.iokit.SCSITaskUserClient 3.6.0
com.apple.driver.AppleUSBCardReader 3.3.5
com.apple.driver.AppleFileSystemDriver 3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.4.0
com.apple.driver.AirPort.Brcm4331 700.20.22
com.apple.driver.AppleUSBHub 650.4.4
com.apple.driver.AppleAHCIPort 2.9.5
com.apple.driver.AppleUSBEHCI 650.4.1
com.apple.driver.AppleUSBXHCI 650.4.3
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleACPIButtons 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.0
com.apple.driver.AppleACPIEC 2.0
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 216.0.0
com.apple.nke.applicationfirewall 153
com.apple.security.quarantine 3
com.apple.driver.AppleIntelCPUPowerManagement 216.0.0
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 10.0.7
com.apple.driver.DspFuncLib 2.5.2fc2
com.apple.vecLib.kext 1.0.0
com.apple.iokit.IOAudioFamily 1.9.4fc11
com.apple.kext.OSvKernDSPLib 1.14
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.2.0f6
com.apple.iokit.IOSurface 91
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.iokit.IOBluetoothFamily 4.2.0f6
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.driver.AppleThunderboltEDMSink 1.2.1
com.apple.driver.AppleThunderboltDPOutAdapter 2.5.0
com.apple.driver.IOPlatformPluginFamily 5.5.1d27
com.apple.driver.AppleHDAController 2.5.2fc2
com.apple.iokit.IOHDAFamily 2.5.2fc2
com.apple.driver.AppleSMC 3.1.6d1
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.AppleGraphicsControl 3.4.12
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.iokit.IONDRVSupport 2.3.6
com.apple.driver.AppleSMBusController 1.0.11d1
com.apple.iokit.IOAcceleratorFamily2 98.7.1
com.apple.AppleGraphicsDeviceControl 3.4.12
com.apple.iokit.IOGraphicsFamily 2.3.6
com.apple.driver.AppleUSBMultitouch 240.6
com.apple.iokit.IOUSBHIDDriver 650.4.4
com.apple.driver.AppleThunderboltDPInAdapter 2.5.0
com.apple.driver.AppleThunderboltDPAdapterFamily 2.5.0
com.apple.driver.AppleThunderboltPCIDownAdapter 1.4.0
com.apple.iokit.IOSCSIBlockCommandsDevice 3.6.0
com.apple.iokit.IOUSBMassStorageClass 3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily 3.6.0
com.apple.driver.AppleUSBMergeNub 650.4.0
com.apple.driver.AppleUSBComposite 650.4.0
com.apple.driver.AppleThunderboltNHI 1.9.2
com.apple.iokit.IOThunderboltFamily 2.8.5
com.apple.iokit.IO80211Family 600.34
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOUSBUserClient 650.4.4
com.apple.iokit.IOAHCIFamily 2.6.0
com.apple.iokit.IOUSBFamily 650.4.4
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 278.10
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.AppleKeyStore 2
com.apple.driver.DiskImages 371.1
com.apple.iokit.IOStorageFamily 1.9
com.apple.iokit.IOReportFamily 21
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 2.0
com.apple.iokit.IOPCIFamily 2.8
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0
com.apple.kec.pthread 1
Model: MacBookAir5,2, BootROM MBA51.00EF.B02, 2 processors, Intel Core i5, 1.8 GHz, 4 GB, SMC 2.5f9
Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In, 1024 MB
Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463235363634485A2D3147364D3120
Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x802C, 0x384B54463235363634485A2D3147364D3120
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.98.100.22)
Bluetooth: Version 4.2.0f6 12982, 3 services, 15 devices, 0 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD TS128E, 121,33 GB
USB Device: Hub
USB Device: FaceTime HD Camera (Built-in)
USB Device: Hub
USB Device: Hub
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Apple Internal Keyboard / Trackpad
USB Device: Internal Memory Card Reader
Thunderbolt Bus: MacBook Air, Apple Inc., 23.4
Any ideas?Problem solved... Figure out that in Safe Mode, the bootcamp partition is unmounted. So I thought that it could be the problem, when the login screen shows up, I guess the system was trying to mount the bootcamp partition and for some reason the computer was restarting. That's why the computer was turning off when I was trying to log in into Bootcamp partition also. So I wiped my bootcamp partition and resized the OSX partition. Now I can succesfully log in my user with out a problem
-
Why would my creative cloud trial not run on a mac?
I have downloaded the trial and done the troubleshooting recommendations but when i have downloaded my trial and open my download assistant about half way through my installation abox appears saying that a file could not be found, I have tried it mutliple times but it will still not run. I have mountain lion if that effects anything?
hi i do not have a home/library/logs folder as it is a mac?
Date: Mon, 29 Oct 2012 05:51:57 -0600
From: [email protected]
To: [email protected]
Subject: why would my creative cloud trial not run on a mac?
Re: why would my creative cloud trial not run on a mac?
created by Amit Batra in Adobe Creative Cloud - View the full discussion
We officially support Mountain Lion, so that shouldn’t be the issue. Can you please do the following: Please place a blank file named asu.trace in $HOME/Library/Logs folderLaunch Adobe Application Manager and initiate the download/install of any application that you expect to failAfter the failure, send us the following files as e-mail attachments (abatra AT adobe.com):
$HOME/Library/Logs/PDApp.log$HOME/Library/Logs/AdobeDownload/DLM.log$HOME/Library/Logs/Ado beDownload/DLM_Native.log
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at http://forums.adobe.com/message/4807625#4807625
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: http://forums.adobe.com/message/4807625#4807625
To unsubscribe from this thread, please visit the message page at http://forums.adobe.com/message/4807625#4807625. In the Actions box on the right, click the Stop Email Notifications link.
Start a new discussion in Adobe Creative Cloud by email or at Adobe Community
For more information about maintaining your forum email notifications please go to http://forums.adobe.com/message/2936746#2936746.
Maybe you are looking for
-
How to set up Split Tunneling on ASA 5505
Good Morning, I have an ASA 5505 with security plus licensing. I need to set up split tunneling on the ASA and not sure how. I am very new to Cisco but am learning quickly. What I want to accomplish, if possible is to send all traffic to our corp
-
Internal apple modem wont open
I recently tried an application ¨Service Scrubber¨and may have scrubbed somehow my internal modem. Internet Connect now tries without sounds or dial tone then produces a window that it¨cannot open the device¨. I have looked in every book, nook and cr
-
How to show mouse clicks when recording screen with quicktime?
How can i show the mouse click when i record the screen using quicktime player?
-
Making a complex text editor.
I put together a text editor that has all of the basic functions cut, copy, paste, save, open, and some other stuff. Here is the problem: I want to make it so it can display several different fonts, font sizes, and font colors, at once. I have a feel
-
Transferring Contacts from iPhone 3g to a new Macbook Pro...need help:-)