Why is my itunes video controls grayed out on mac?

why is my itunes video controls grayed out on mac?
How do I fix this problem so I can watch purchased videos ?

In many cases, they are related, I have many users who have reported the repair of QuickTime fixed the issue.
See if these articles will help:
iTunes for Windows plays video files without any audio
http://support.apple.com/kb/TS1696
Troubleshooting iTunes for Windows Vista or Windows 7 video playback performance issues
http://support.apple.com/kb/TS1718

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