Why is my @mac e-mail blocking messages from one source?

I noticed over the summer that I was no longer receiving e-mails from my church. I am very involved, so I need to be able to communicate with various staff members-- but multiple attempts to correct this problem have failed:
1) we have verified that they have my correct address;
2) I have added all the relevant addresses to my Contacts and designated them VIPs (whatever that means);
3) I have checked my settings and I do not have any filters that should be blocking these messages;
4) the messages are NOT in my Junk or Trash folders!
PLEASE let me know what I can do to fix this problem!
Thank you,
Beth

iCloud is my e-mail service provider.
I logged on to the icloud website and checked my inbox, and the messages are not showing up there, either. Though the addresses that are being blocked are in my contacts and autopopulate when I compose a message, I have not received messages from these addresses in months (though I have confirmed they were sent to the correct address).

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