Why is my serial number refused?

I purchased PS elements 12 in a Florida Best Buy a few days ago. Now I'm back home (in French polynesia), and I can't install it on my computer: I get a message telling me it's a pirated software.
I have two computers. The new one, on which I'm trying to install PS E12 is an iMac without a CD/DVD drive, so I made a copy of the install program on a USB drive. As far as I can see the product I purchased is perfectly clean.

The most likely explanation is that you downloaded the Creative Cloud version of Lightroom instead of the standalone version of Lightroom (which you can download from here).
If that doesn't work, you'd need to provide a lot more details, including version of Lightroom, operating system, and exactly what you are doing that doesn't work.

Similar Messages

  • Serial number refused

    I already lost several hours tying to solve the problems caused by Adobe Creative Suite 6 and Lightroom 5. Lightroom is on trial and I can't have it licensed because it refuses the serial code...  the same serial code that is on my products page. You at Adobe better solve these problems soon because when we have paid you for years for your products and cannot even use them we will find a better product and service. Can you explain why the good serial number cannot be used? It's ridiculous.
    Joao Camilo

    When you post in these forums you are not speaking to Adobe - these are primarily user to user forums, with some employees stopping in now and then for this particular forum.  When your explanation is not complete we can only go on what you offered as we have no access to your records.
    Sign in, activation, or connection errors | CS5.5 and later
    https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html
    Phone support | Orders, returns exchanges
    http://helpx.adobe.com/x-productkb/global/phone-support-orders.html
    Chat support | For the link below click the Still Need Help? option in the blue area at the bottom and choose the chat option...
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • Why is  my serial number not working, it says it is invalid.  I have checked and it is correct

    why is  my serial number not working, it says it is invalid.  I have checked and it is correct

    The most likely explanation is that you downloaded the Creative Cloud version of Lightroom instead of the standalone version of Lightroom (which you can download from here).
    If that doesn't work, you'd need to provide a lot more details, including version of Lightroom, operating system, and exactly what you are doing that doesn't work.

  • Why is the serial number in the email invalid for Elements?

    why is the serial number in the email invalid for Elements?
    downloaded the right software...using the number in the email... no joy!

    Error "The serial number is not valid for this product" | Creative Suite

  • Why is the serial number not working for my premiere elements 12?

    Can anyone help me with why my serial number is invalid

    You might want to contact Adobe directly (this is a user to user help forum, not Adobe support)
    Select a reason, then click I STILL NEED HELP to activate Premiere Elements chat
    -http://helpx.adobe.com/contact.html?product=premiere-elements&topic=activating-my-product- or-serial-number-issues

  • HT1349 why is the serial number not found on the records?

    my ipod nano's serial number is not found on the records, why?

    You don't. Why do you think there are any and why do you need it?  iOS apps don't need a S/N since all purchases are via the App Store and recorded there.

  • Why does my Serial Number register as invalid?

    Can someone please tell me why my Serial Number keeps coming up as invalid when I try to register my Photoshop CS4 Extended which I purchased new from a store.

    Hi Dobe29,
    Welcome to Adobe Forum,
    Please refer to the steps in http://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html
    For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.
    You can try this, it might help you.
    After installation ,Just delete this file C:\Program Files\Common Files\Adobe\Adobe PCD\cache\cache.db This is the location where it installed the serial . After deleteing it will create a new cache.db file and store the serial there that goes with that disk . When you open PS cs4 it will ask to enter serial again.Just enter the serial again that came with box
    Regards,
    Rajshree

  • Why is my serial number for iPhone 3GS not accepted with apple support?

    I tried to register my iPhone 3GS serial number with apple support but could not. Why?

    You need to contact Apple for the answer to that question
    Apple Contact USA
    http://www.apple.com/contact/
    Contacting Apple World Wide for Support and Service
    http://support.apple.com/kb/HE57

  • Can't install - serial number refused

    I am trying to install Aperture 1.5 for the first time, but my serial number is being refused. Of course I entered it perfectly (several times), following the instructions in the manual.
    I did, due to pressure of work, wait a few months after buying Aperture, before installing it. But surely there is no time limit on the serial number?
    Thanks for any advice. I would love to solve this here rather than spending time going back to the place I bought it.
    macbook pro 17"   Mac OS X (10.4.9)  

    You might have to call Apple. Some early serial numbers (from version 1) were turned off when the updates were released due to abuse. Assuming your copy is legit, I'm sure Apple will help you.

  • HT1349 Why does my serial number come back invalid?

    Hello,
         Every time I call Supportand paste my serial number in, it comes back as invalid. Why?

    Hi Dobe29,
    Welcome to Adobe Forum,
    Please refer to the steps in http://helpx.adobe.com/creative-suite/kb/invalid-serial-number-cs4.html
    For the best assistance, I recommend our chat support at http://adobe.ly/yxj0t6.
    You can try this, it might help you.
    After installation ,Just delete this file C:\Program Files\Common Files\Adobe\Adobe PCD\cache\cache.db This is the location where it installed the serial . After deleteing it will create a new cache.db file and store the serial there that goes with that disk . When you open PS cs4 it will ask to enter serial again.Just enter the serial again that came with box
    Regards,
    Rajshree

  • Why is my serial number an upgrade number when I've never had light room before?

    the serial number i got with my purchase was an upgrade number and ive never had lightroom before

    I think you purchased from the wrong area. You paid the price for an upgrade.

  • Why is my serial number invalid?

    I purchased lightroom 5 and I verified that I am a student and received the email with the serial number and product code, but when I go to open lightroom it says the serial number is invalid.

    The protection system is so elaborate because people try to pirate the software incessantly and sometimes the elaborateness leads to fragility or misunderstanding about what to do.
    There are several different kinds of LR (educational, enterprise, standalone, cloud, etc) and if the serial number is being rejected and was bought at a legitimate reseller, rather than someone selling pirated or stolen serial numbers, then it is possible it is being typed into the wrong kind of LR or even the wrong version (4 vs 5). 
    If you are using an educational version there may be a separate download you need to use—I’m not sure because I’ve never purchased an educational version of LR, but if there is a distinct version to download then there should be some instructions, somewhere (packaging, e-mail), that tell you that different location.
    For a non-educational, non-enterprise, single-person standalone license, the version of LR 5 to download is the LR 5.6 link near the top left of this page: http://www.adobe.com/downloads/updates.html
    If you have installed a different kind of LR, such as the CC version, then you may want to uninstall it before installing what you download from the link, above.

  • Why is my serial number invalid for photoshopCS6

    I am trying to download my new CS6 and it is saying that my serial number is invalid

    Hi bryan and abby,
    Please refer the KB Doc : http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html
    You can even provide me the serial number and I will check if it's valid or not.
    Send me a private message. Do not post it here.
    If you dont know how to do that refer : http://forums.adobe.com/thread/1184148

  • Why is my serial number being rejected

    I am trying to set up and my adobe is saying that my serial number is invalid

    What "Adobe" are you trying to install, and what version number? (This is the forum for Adobe Reader and it doesn't need a serial number).
    Are you seeing any mention of a "qualifying product"?

  • Serial number refuses to work

    I have a serial number for adobe master collection but it is not working for my programs, I'm using a macbook pro. what should I do?

    Error "The serial number is not valid for this product" | Creative Suite

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