Why is my text not saving correctly in Acrobat Pro XI?

I use Adobe Acrobat XI Pro. When I use the add text function, everything shows up correctly. I save the file and close it. Later on, when I open the saved file, some of the text (especially capital letters and symbols) show up as little boxes with an X in them. I have to highlight, cut, and paste everything in order for the text to show back up. Once it happens one time, it usually does not happen again. However, if I open up a document, fix the boxes, add additional notes, those notes then turn into boxed Xs the next time I open the document.
How do I fix this?

Hi rdh2209,
Kindly post this query in Acrobat forums:Acrobat
Regards,
Florence

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    I use Adobe Acrobat XI Pro. When I use the add text function, everything shows up correctly. I save the file and close it. Later on, when I open the saved file, some of the text (especially capital letters and symbols) show up as little boxes with an X in them. I have to highlight, cut, and paste everything in order for the text to show back up. Once it happens one time, it usually does not happen again. However, if I open up a document, fix the boxes, add additional notes, those notes then turn into boxed Xs the next time I open the document.
    How do I fix this?

    Hi rdh2209,
    Is Acrobat 11 updated to the latest patch v11.0.09?
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    Try repairing Acrobat and check if it resolves the problem.
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    Rave

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