Why is my WD My Book for Mac not showing up on the finder after installing Mavericks?

I recently upgraded to Mavericks. I have a WD My Book. I had received emails from WD stating that the software from WD had to be removed from the Mac before installing Mavericks. So I waited until I received an email from WD saying they had resolved the issue. I upgraded to Mavericks and used the new Drive Manager and SmartWare software from WD. The software (WD) recognizes my iMac, but the WD My Book does not appear through their software or in the Finder on my iMac.
I've called WD twice and it seems they have no idea what to do. They replied with an email for software to recover my files. But I can't even see the files on the My Book drive to recover them. Is this a Mavericks issue? Do I need to download something from Apple? I don't think the issue is to recover files. It's just that the iMac is not recognizing the drive at all.
Help!
Thanks,
Jose.

WD new software and firmware is having serious issues.
http://community.wd.com/t5/External-Drives-for-Mac/bd-p/passport_mac
DO NOT use HD software 
nobody should do that.

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