Why is Photostream such a poor service?

So I love Apple. I haven't purchased anything PC since around 1999 and have everything latest from Apple. I subscribe to their 55GB Cloud service, I use Itunes alot, I have Iphones, desktops, MacPros, the whole kit and kaboodle. They do so many things so well. BUT WHY DOES PHOTOSTREAM PERFORM SO POORLY? I just don't get it?
I've spent a week now trying to figure this service out and there is absolutely no rationale to it. I've used it spottily over the years, never depended on it much to share photos or back things up, although I take thousands of them. But this last month I've needed a way to share alot of photos with about a dozen friends and family. About 100 a day. So I've tried using Iphotostream and the related shared albums.
What I've found is that the service is terrible. For the first couple days, I could make albums with 200-500 pictures no problem. On the third day, everything went haywire. That was a week ago. Albums that I'd create to hold anywhere from 50-300 pictures would appear on my Photostream as an empty album, but absolutely nothing would load into them. No matter how I tried. I've shut off Photostream on every computer and every Iphone, Ipad, itouch in order to reset the silly thing at least half a dozen time. AND EVERY TIME, something different happens. A core 4-5 albums will just never load. But another 10 or so will load to varying degrees. Sometimes with 350 pictures, sometimes with 20, but never the same number. Even my Photostream is goofy. I reset it all last nite, and then it had the latest 1000 pictures from my iphone. Today, it has pictures from about two weeks back, and nothing newer than that. GO FIGURE.
So is there some secret to this thing? I'm using a Macbook Pro, with the latest OS, brand new Iphones, Mac Air, etc. I have the full ICloud service, though that shouldn't matter I read as it doesn't use up your ICloud. I'm not a dumb guy.....yet this silly service makes me feel like an absolute Idiot.
So HERE IS THE REAL QUESTION. I hate to do this, but WHAT OTHER SERVICE DO MAC USERS USE FOR SHARE ALBUMS AND PHOTOS? I'm thinking I go with FLICKR? Once I make the move, I'm probably gone from Iphotostream Albums forever...too much cost and imbedded time to move back. After over a decade of nothing but APPLE, I'm ready to switch as far as this service is concerned, because it is really bad.

Thanks Gail, I went back and read those in case I've missed something, but I've been through these articles and MANY more....probably spent/wasted over a dozen hours reading about how to use Photostream on the internet trying to figure out if I was doing something wrong.
A simple example. 10 days ago I created an photostream album, let's call it family, using photos that had been loaded into my library via photostream. For about 3 days I could add photos to it daily, 40 or 50 each day. I could also create new photostream albums and share those with family members, for specific events like "New York Trip" or "Chicago Visit". About a week ago, everything went haywire. I can no longer add photos to the core "Family" photostream album, and any new album I try to create is created, but Zero pictures load in. Nothing I do has fixed the problem. Everything is basically frozen in terms of adding or creating new photostream albums. That isn't how its supposed to work. Extremely frustrating. The articles I read talk about 5000 picture limits per photostream, but I've never been able to get an album past a couple hundred pictures in the past. I've had this happen before, and each time would "give up" using photostream for a while. This time, I'm determined to figure out if it really works, and if it doesn't, I'm permanently switching to another service other than Apples.

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New Macbook Air 11" 2014 Model Display Hinge Loose and exacerbated by extremely poor service

I have bought a new MacBook Air 11 from Ezone on the 3rd of October. When I opened the product, I realised that the hinge seemed to be loose and would fall back on its own when tilted. That's when my troubles started.
I went to the Maple Apple Authorised Service Center at Santa Cruz, Mumbai and was told that the product was fine and that the screen tilt was 'normal'.
I then happened to visit some other stores and noticed that the MacBooks on display didn't swing back the same way.
I returned to the Service Center again and was told again that it was 'normal'. When I demanded to see the manager, I was told he had left for the day. I rang him and was told that I should come and see him the next day and he would provide a speedy resolution to the problem.
I rang the store that I'd purchased it from and they told me that they would be happy to replace the product provided the service center gave a certificate called DOA.
The next day was an even more harrowing experience. When I reached the manager's office, he tried telling me again that the product was 'normal'. When I explained to him that none of the in store models were like that, he said that to give the certificate, he would need at least 2 days as there was a 'process' to be followed. The 'process' is to merely record how the display flips back when tilted back.
I tried to call Apple Customer Care and spoke to Nishant and then Ravi (who told me that he usually never spoke to customers directly but as a special case was speaking to me since I'd had a bad experience!).
Ravi, assured me of a ideal resolution within 24 hours.
And so today, I received a call from Nishant, who informed me that because of the nature of the inconvenience, Apple had decided to offer 2 solutions: 1. They would ship a new machine from Singapore directly to my home address but that would take 4-5 business weeks. I was fine with that solution although I didn't understand the merit of sending a new laptop from Singapore. However, he then told me that I would FIRST have to submit the laptop and ONLY THEN would they ship it out to me. So essentially, I would be without a laptop for next month and a half! In short, a ridiculous solution. 2. The second solution was that I would have to give my BRAND NEW laptop (less than 2 weeks old!) to the service centre, they would repair it and return it in a few days. So we were back to square one. When I tried to understand the escalation process, I was curtly told that there was no escalation and this was Apple's response and resolution to my problem.
So, I, the unhappy customer, was given no choice except to turn in my machine to the service centre whereas, GLOBALLY, Apple would have replaced the machine if it was less than 2 weeks old!
Absolutely pathetic experience with no keenness to help except have longwinded calls that provided no solution whatsoever.
And this to a customer who's just bought a brand new machine and is expecting a spectacular experience! Even Lenovo or Sony offer onsite support, so the Apple experience is a terrible, terrible letdown.
I feel cheated and downright stupid for having paid such a premium for a product with manufacturing defect followed with such extraordinarily poor service!

bump

BT Infinity issues and poor service

I reported an issue with the Infinity team that I can not access the internet several times a day and the only solution is to switch off the hub for several minutes and then switch it back on.
After several calls to the helpdesk and not being provided with any information as to the 'fixes' which have been applied I was in a call yesterday for 15 minutes waiting for my call to be escalated as I requested. The call was cut off! I actually got a call back and an apology! I said that I had spent too long on the phone 'waiting' for someone to explain what had been done to date to attempt to resolve my issue but no answers were provided. I was informed that the case had been closed! I questioned why and was informed that someone had spoken to my wife and closed the case. This is incorrect as nobody has spoken to my wife and she would not state the issue had been resolved has it clearly has not!
I was promised yesterday that a supervisor would phone me back to discuss the case as I am not happy at all. This poor service is costing me money as I am not capable of working without the broadband connection!
I would like someone to take ownership of my issue and provide me with the service I expect from paying for this premium service!
I've just looked at the closed case which I was informed had been re-opened I can see no update and that it is still closed!
Please open it now and provide an update as promised on several occasions.
VOL011-49442052268
Regards
A very unhappy customer.

JasonT wrote:
I reported an issue with the Infinity team that I can not access the internet several times a day and the only solution is to switch off the hub for several minutes and then switch it back on.
After several calls to the helpdesk and not being provided with any information as to the 'fixes' which have been applied I was in a call yesterday for 15 minutes waiting for my call to be escalated as I requested. The call was cut off! I actually got a call back and an apology! I said that I had spent too long on the phone 'waiting' for someone to explain what had been done to date to attempt to resolve my issue but no answers were provided. I was informed that the case had been closed! I questioned why and was informed that someone had spoken to my wife and closed the case. This is incorrect as nobody has spoken to my wife and she would not state the issue had been resolved has it clearly has not!
I was promised yesterday that a supervisor would phone me back to discuss the case as I am not happy at all. This poor service is costing me money as I am not capable of working without the broadband connection!
I would like someone to take ownership of my issue and provide me with the service I expect from paying for this premium service!
I've just looked at the closed case which I was informed had been re-opened I can see no update and that it is still closed!
Please open it now and provide an update as promised on several occasions.
VOL011-*********
Regards
A very unhappy customer.
Hi there,
Firstly, I would advise you to edit out your VOL number from your post for security reasons.
Also, if you follow this link, it will allow you to fill out a "Contact us" form for the mods. Please remember to include all your account details in this and the mods should pick it up and contact you back.
I hope this info helps.

Poor Service the whole nine yards

On Saturday, March 29, 2014, I purchased a "Deal of the Day," a Samsung Gear Watch and selected a pick up from Best Buy on Monroe Street in Toledo, OH. I live 28.1 miles from this location, but I happened to be passing it later that day. I got a confirmation email stated that my item was ready to be picked up. When I arrived, I went to the Customer Service Counter, where I have picked up other "Deal of the Day" purchases. The lady helping me, spent 15 minutes looking for my order, which she could not find even after asking for help. Between the two employees, they figured out to ask someone else where my item that was alreay purchased was. It was being held with the cell phones. They alerted the people I was coming over. I waited 15 more minutes while I watched a tech agent at the Samsung counter lounge on the counter, and four employees helping two customers. Once I finally got someone to help me, He pulls out my purchase, set my item down on the counter, and then, proceeded to tell me he couldn't ring me up because he didn't know how to check me out. He did check me out after another 5 minutes when he realized none of the four employees next to him would help. Anyone totaling my time yet? We're at 35 minutes and counting for a "Deal of the Day" pick-up. After all said and done, 40 minutes later I left the store even though I already had an email stating it was ready. Clearly it wasn't ready and neither were the employees prepared to handle customers that day. Lesson #1: Don't pick a Best Buy because you know you will pass it when you know there is a better one just down the road.
I digress to my purchase. I get it home, and I open it up to find it doesn't work. This brand new item doesn't work. Seriously? What was the point of spending 40 minutes in a store for an item that doesn't work? Great...so here comes part two.
I decided to go back to a familiar Best Buy on Freemont Pike, Perrysburg, OH. It is 12.3 miles closer than the first one. I take my item in, get my sticker at the door, and I'm being helped before I even get over to the Customer Service Counter. I tell them that it doesn't work, and the lady sends me over to the Samsung counter where they test it. He tells me it will take about 10 minutes. It takes him 3 minutes trying a combination of solutions for him to also determine the watch doesn't work. He says they don't have the same color in stock, and he asks if a different color is ok. He goes and gets another watch and takes me back to the Costumer Service Counter, and the lady proceeds to ring me back up. She gets half way through it and calls over a manager, and then informs me it will cost me $100 more to exchange the watch. The lady and the manager converse for a few minutes trying to problem solve so I don't own them $100 more to exchange a DEFECTIVE watch. Here were their solutions: 1. Just return the watch or 2. Drive 11.2 miles where another Best Buy (neither of which I have previously entangle with for this watch) where they have 3 watches that I can exchange them. Here is the catch, they can't ask them to hold the item till I get there because there are no holds. I guess I'm not like most Best Buy customers because I didn't have time to drive an addition 22.4 miles round trip out of my way because I had to go to work. Mind you, these people were as nice as could be, and I didn't have time to argue. Since I was unable to spend my day doing the leg work to find a watch that did work, I returned the watch per the options I was given.
I am now without a watch, and I am one unsatisfied customer. One of the things that store #2 mentioned was that "Deal of the Day' purchases are online purchases. With that in mind, I called the number. After explaining my situation, I filed a complaint with the first store for poor service, and then I asked her how I can resolve this problem to get a working watch. Her only option was she could sell me the same watch for $100 more than I paid for it minus $10 for inconveience or something. After a heated debate and no resolution. She had not one solution to the problem and no answer for how to avoid this situation. Here were some of the question she, a representation of the corporate office of Best Buy, could not answer,
1. Why can I not exchange my watch for one that works?
2. Why was I told that I had to either drive out of my way or just return the watch because the watch never worked to begin with?
3. Why did it take me 40 minutes to pick up an item that I already received an email stating it was ready?
4. If the product I purchase is defective, and I cannot exchange it for one that works, How can you justify selling an item that doesn't work?
5. Why will you not price match your own sale?
6. If I decide to make another "Deal of the Day" purchase, can you garuntee that it will work or I can exchange it for one that works?
7. Are you stating that you do not garuntee "Deal of the Day" items are authentic and not defective?
8. If you are corporate, do you stand behind the ordeal that I have endured just to purchase a watch?
What's the answer to all of these questions? It's a simple one, I will continue to call the coporate office daily until this matter has been resolved. If anyone has a better idea how I can get a watch that works for the same price I paid, I am all ears.
What has happened to Best Buy?

Dear bwbtheatre,
I know the “I can’t wait to get it home, rip it open, and start playing with it feeling”, but to do so and find out that it doesn’t work must have been frustrating. I’m glad that you were able to get better customer service upon your visit to the Perrysburg, OH store. If only the circumstances as to why you were there had been different. I appreciate you calling in to leave your feedback about the first store and it pains me to hear that it didn’t end with a desirable resolution for you. No need to call in every day, I will be your single point of contact to assist you in getting another Galaxy Gear. I hope to answer all your questions with this post.
(1) Due to your order being a Deal of the Day offer, the system wouldn’t do an even exchange if it’s not for the same exact sku on the same day of the offer. However, your situation was a little different due to the fact that you had a defective product. (2)The Perrysburg store could have performed the exchange and created order for In Store Pickup. This way, you could pick the new one up, at your convenience, from the store that showed stock of your desired color. They even could have had it shipped to you for free if that was desired as an alternative.
(3)Your first visit, at the Toledo store, should have been much quicker because normally all product would be kept at the Store Pickup area. A reason for keeping those smart watches in Best Buy Mobile might be, with a Mobile Associate performing the pickup, they could make sure you walk out working with your new smart watch paired to your phone.
(4/6/7)In the mass production process, there are bound to be “lemons” that turn up in the process, this is why we offer our Geek Squad Protection and also why manufacturer warranties exist. It wasn’t a question of, can we exchange it for a working product; it was more, what is the best way to do so? (5)When the store realized it was a Deal of the Day order, they should have made sure to process an exchange like I said. Normally, we wouldn’t price match backwards to a previous sale.
(8)This experience should have been a lot more efficient for you; therefore, I want to make sure both the Toledo and Perrysburg stores get your feedback. I am going to reach out to you via private message to gain some more details from those visits as well as your order. To check your private messages, click on the envelope in the upper right-hand corner while logged into the forums.
Warmly,
JD|Social Media Specialist | Best Buy® Corporate
Private Message

Poor service in a rural area

I live about 2 miles out side the largest town in Cornwall in a little place called Coombe. It shouldn't feel like the end of the world but as far as any sort of service from BT it does.
3 years ago I got in contact with BT to connect me up a phone line and get me onto broadband. No problem they said and if I was willing to sign up for the 18 months they would cut me a deal. I was only interested in the broadband but you can't have one without the other.
The order was messed up a couple of times as the house is divided into two flats and one of the flats allready had a line installed, but I didn't use that flat and I wanted my own line. Anyway after a couple of canceled orders and very very plain instructions and engineer was sent out to install my new line and broadband.
Now the real trouble started.
1) The new line was screwed into my neighbours house, which is a completely different colour to mine
2) The broadband didn't work. The engineer pointed out that to save money BT had installed a wireless connection from the main exchange at Grampound rd and that would never be able to contain enough bandwidth for broadband.
I was peeved as I only wanted broadband in the first place and I was now locked into a 18 month contract for a landline. I tried everything I could and spent 6 months and 3 hubs trying to get the connection working. There is no sharing of information between openreach and BT sales. BT sales were insisting that I could get broadband as their PC say so.
To cut a long story short, I was offered some compensation to say sorry for the months and months of poor service. And no I still did not have any broadband, in fact after the antiquated equipment I was using with dial up gave up on me I was out of the internet for good.
Now skip 3 years forward, the tennants in flat A have spoke to BT and they say.. Of course we can get you a phone line and of course we can geive you broadband. They signed up to the contract (they even spent 1000 pounds on a nice fancy laptop). The engineer came out to visit and found that they dont have a line, as the new line I paid for 3 years ago was never installed, the guy just screwed on a dummy connection to look like a new line on my neighbours place, and then just re-used flat-A's line. Also we dont have any lines left in the green box for a new phone line and even if there was space, there just isn't the bandwidth to provide any broadband service in my village of coombe.
Now a sorry tale, and I feel sorry for my neighbours who now can't even get a telephone (and this is in the middle of a village not the middle of a moor).
The 72 hours emergency deadline has come and gone, with no reply from BT. The telephone conversations I have had with BT i keep getting fobbed off between customer services and faults department in bombay. All you do is talk to someone and then no action is taken, its like going to some BT therapy session.
The fact that you can right now go to the BT website plug in my phone number and they promise to get me on broadband is just not on. Its also illegal as its against the 1982 provision of goods act. There is no way that BT can say they didn't know that they can't provide this service.
Why should you be able to get away with selling my neighbours a service you can't provide ?, why should your engineers not do the work I paid them for 3 years ago with my new line, and where is the person who takes this sort of complaint and sorts it out.
I have writen to BT, Consumer Direct, the local Trading Standards, Ofcom, and even put a note into watchdog. So far I have received a generic, we think we can fix this from BT which I presume is just generated when you send a mail to them.
BT are currently investing millions and millions in my county upgrading the system to superfast broadband which is why it smarts so much to see that we are getting further and further behind. Kids are falling behind at school, my work is suffering and its a joke that in this day and age that my neighbour can not even get a phone line installed, let alone use 20 year old technology "dial up" to check some E mail. And before you ask ? we can't get a mobile signal as we are in a valley so mobile broadband doesn't work either.
Anyway thats my and my fellow villagers story..

Hi GLemin,
If you would like to contact the BT Care Team by clicking on the link below.
Contact BT Care Team
The BT Care Team are a BT UK Based specialist team who have a good reputation for solving customer problems.
Once contacting them they will reply either by phone or email within 3 working days, however you will be given a tracking number immediately after sending the request. Please take note of this.
Also you maybe interested in this link here: http://goo.gl/MNb8s . It's has some links about how you can register your interest for superfast fibre broadband and some link about providing faster broadband for rural areas.
Hope that helps,
Cheers
jac_95 | BT.com Help Site | BT Service Status
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"Onsite Next Business Day Warranty" - Current Warranty Request/Warranty Issues/Poor Service

TL;DR at the bottom of the post, detailed information in between. I have had a T430s for a little less than three years. I have called the warranty/customer service ~5+ times and every time gotten extremely poor service, whether it be because parts were "backordered" for weeks at a time, or because "Next Business Day" service has been anything but. I have decided to take a different route for my most recent warranty request, I will keep an up to date account of my request via this forum, with the intent of informing as many as possible with the current state of "Onsite Next Business Day Warranty". I called the warranty ~1hr ago and filed a service request. The outcome of the request was that "I should receive a call in the next day or so, no later than 5:30PM tomorrow" when the employee I spoke with arrives in the office. I pressed as to who would call, the employee would not answer definitively, but hinted that it would be his manager, because my warranty request apparently contained "so many parts that it required approval". The parts have not been shipped, and it was abundantly clear that the subject of the call would be whether this warranty request would get approved. Hopefully, readers can already tell where this is going, next business day onsite repair apparently means in the next 24 hours, you will receive a phone call letting you know if Lenovo will honor their warranty obligations that have already been paid for. To detail my issues:1. The fingerprint scanner has stopped working for the second time. 2. I have had an issue where when I pick up the laptop on the lefthand side, the screen turns to 'snow' and will not return to its regular condition until next boot. The laptop is unusable in this condition. I have been attempting to get this fixed essentially since I purchased the laptop, however, after 3 technicians came to 'fix' the issue, it has not been solved. I have asked/suggested every time I have called the warranty line that the issue is the system board, and it needs to be replaced. Every time, they have refused to replace the system board, instead opting for other parts, some of which were on 'backorder' for over a month (remember, "Next Business Day Onsite Repair"). The difficulty in obtaining warranty service from Lenovo has caused me to only attempt to get this fixed when other issues pop up, as they have in this case. Frankly, this issue alone should have caused Lenovo to call this laptop what it is after warranty request #2, a lemon, and they should have/should send a replacement model. 3. The laptop will not 'awake' from sleep mode - when the lid is closed, the keyboard/power button will not respond, and all power sources (battery, charger cable) must be removed and the laptop restarted. 4. When the laptop is booted up, there is a 'CMOS' error message - I have never had a BIOS battery 'go' in this short a time frame. Issues 1,3, and 4 have cropped up in the last week. The warranty employee suggested that I might need to send my laptop in for 'Depot' repair instead of onsite, which in this instance will not work because of the significant delay that may entail. I have a professional licensing/certification exam this month, and would greatly prefer that my laptop be in tip-top shape for the exam. The need to have the greatest level of uptime is what caused me to pay for the NBD Onsite Warranty in the first place. My previous (horrible) warranty experiences and requirement for expedient repair have led me to seek a better method for resolving issues, namely airing them in a public forum, which hopefully will elicit a response from someone who can actually get things done in the warranty department. I have 0 hope of receiving next business day repair (or even repair by Friday, as the warranty explictly says calls received after 4:00 PM might take 2 business days). I am skeptical that the issue will be resolved in the next week or two. Likewise, I have little hope that [some of] the problem(s) will actually get resolved after "repair" has been made, as historically that has not been the case for me with this laptop. I will be voting with my dollars after this, as I have been uniformly unimpressed with Lenovo customer service/warranty/etc. The laptop has been very nice when it doesn't have issues (and when I don't forget to grab it in a certain way), however, everything else about Lenovo has been exceedingly frustrating. The TL;DR of this is:1. If you work for Lenovo and can help, or if you don't and can help, please do!!! I will be extremely grateful for any assistance. 2. DO NOT under any circumstances purchase the Onsite NBD warranty thinking that the warranty will live up to the title. I have never received NBD Onsite warranty service, despite repeatedly 'giving' the option to Lenovo to provide such service. 3. If you are considering purchasing a Lenovo product, please read some of the stories people have on their dealings with the support side of the business. I will speak for myself and say that I will almost certainly never buy another Lenovo product again, and will strongly encourage everyone I know to do the same - after recounting my issues with them.

Hey burgerbone,
Sorry to hear about your troubles getting your machine issues resolved. I am not sure of the onsite policy related to your symptoms but I will be happy to look into it for you.
Do you mind sending me a PM (Private Message) with your machine/case info?
Thanks!
Ty

Replacement battery nightmare (poor service rant)

I just wanted to share a service nightmare I've had with Apple recently.
At the beginning of August, I noticed that the battery for my MacBook Pro was warped, and learned about the battery replacement program. The battery quickly became unusable, and I had to remove it from the laptop. I signed up on August 5 to receive a replacement. DHL Courier contacted me on August 14 to say they had received incomplete shipping information from Apple. They delivered a package to me on August 16, but it turned out to be an incorrect part. Instead of a MBPro battery, I received a PowerBook power adapter. I contacted Apple Care, and they promised to have a new one sent. I waited 3 weeks, it did not arrive. Contaced Apple Care again. They said they had no record of my contacting them. So I ordered yet another replacement battery, for which I am still waiting. Called them on Thursday (Sept. 28) to inquire. Was told they have no visibility into shipments for the battery replacement program, and that I could expect to wait an additional 4-6 week. Told them I needed to use my laptop for an upcoming business trip, could they speed the delivery? They said no, it would not be possible to speed the delivery . I said "thanks for such attentive service". So what did I do? I ordered a battery through the Apple Store, which was delivered to me this morning via FedEx, within 48 hours.
This experience is my first of receiving poor service from Apple, and I'm a little shocked. Anyone else having similar problems?

i have had bad experiences at the apple store because or moron geniuses... i did the battery replacement program and got my new battery in about 15 hours via DHL.
My power cord broke, and i took it to the apple store. asked for replacement covered under warranty. the moron.. i mean genius tells me its not covered and offers to sell me a $150(or so) power adapter. I told him "*** that". I go home, call apple care, they inform me it is covered, and sent me a new adapter in same time... about 15-20 hours via DHL. I LOVE APPLE CARE! HATE THE MORONS AT APPLE STORE WALNUT CREEK.

Address for Complaints on Poor Service

I'm looking for an e-mail address or physical mail (aka "snail mail") address I can use to submit a complaint regarding Verizon Online's (DSL in my case) horrid customer service. The Verizon website does not provide any useful information on this. I want to be sure that someone beyond the poorly trained foreign sub-contractors are aware of what poor service they are providing. There seems to be no sense of accountability or concern when customers are not happy. If someone has an e-mail address or mailing address for the manger responsible for support in the Southern California region, I would greatly appreciate it.

We had a bundled package with Verizon for 5 years. When they kept hiking up our rates and refusing to negotiate a new package with us, we cancelled. If you do choose to cancel: beware!! Their shady practices and incredible incompetence may just lead you on the same route we found ourselves on with them. Since January 7, 2012 I have called and called and called regarding our account. Apparently we had TWO accounts with them--one for our landline and the rest for our internet and TV. For 5 years we only ever received one bill, but when we cancelled we suddenly had two accounts. The rocket scientist, "Angela" who handled my cancellation only cancelled the phone service and we kept getting bills. Finally "Mr. White" figured out what "Angela" had NOT done and claimed he would cancel BOTH accounts retroactively. We then started receiving a credit statement from one account in the amount of $83.40 and a BILL on the other account in the amount of $83.40. The amazing accountants Verizon employs are apparently incapable of putting those two numbers together and coming up with zero. Everytime I called I was assured the situation would be taken care of and to "disregard" the bills. On 3/20/2012 "Melissa" in Financial Services said she would take care of it and would CALL ME if she had any problems zeroing out the balance with the credit. She never called, so I assumed she had done her job. My mistake! Yesterday we received notice in the mail that Verizon has sent us to a collections agency for $83.40. Well, if we have a credit on our account of $83.40 and have had this credit since January, I think I should take THEM to collections for that!!!! Why can't these **bleep** just put the two accounts together (the way we were billed on them for 5 years) and see that we OWE THEM NOTHING! I am absolutely livid. I spoke with another "supervisor" last night who assured me he would take care of the problem. I asked for this in writing. He sent me a standard Verizon email about how to pay my bill online. Really???? I have reported this company to the Better Business Bureau and, should they use this to attack my credit rating, I will hire a lawyer. Run, don't walk, away from this unethical, incompetent company. I don't care if they come up with the sweetest deals in town in the future, I will NEVER USE ANY VERIZON SERVICE AGAIN!

BT infinity very poor service - what steps to canc...

Any one advise How I can cancel, without penalty, due to poor service?
I had BT Infinity installed end of January 2014 it was fine stable and running at around 65-68mbps until half way through May.
Then speed dropped to 19mbps but worse the connection would repeatedly drop staying up for no more than 5 minutes at a time and taking 10 or more attempts to reconnect. Checking the logs on Hub 5 often it would reconnect over 100 times a day.
I've had and engineer visit once a week now, because thats all India helpdesk can arrange, for over 2 months and each one treats the visit as if it's the first time. All they can do is check my equipment is OK which they all say is fine. If had the line moved to a different card in the street box. I've had 2 replacement Hub 5's.
Eventually in talking to one of the engineers, some are more clued up than others, I heard about RAIN engineers so I practically had to force India support to instigate this. They say they have put this in process but can't seem to report back to me anything from this. I finally got speed up to 30mbps but the connection is still unstable and as of my last call I have yet another engineer to wait in for on Monday (this will be about the 10th time I've wasted half a day!). I know full well and on site engineer can do absolutely nothing but reset the line speed which with the insatbility will drop again. So I've had enough I've been paying for the top package "unlimited data" at a significant price for a service I haven't had for over 2 months and I just want to cancel becuase of this and get a refund for poor service over that time. Every time I try to raise this with India I just get fobbed off as they really have no idea what they are doing and probably don't have the authority to handle this but BT provides no other obvious way to talk to some who can take this request to cancel seriously! Does anyone know who and where I can call, email or write to to get this usless service cancelled?
Rob

Hi Robdeca,
I'll be able to help you with your connection. Please send me in your details using the "Contact the Mods" link found in my profile.
Thanks
PaddyB
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Poor Service From BT - Installation [or Lack of It...

Order placed on:
Tue 03 Sep 2013 for Unlimited BT Infinity 2
Appointment for 12 September 2013 between 0800 and 1300 made
6 September 2013 email You've got equipment on the way
When: 10 September Time Between 7am and 6pm
Monday 9 September 2013 at 7:18 email BT Here Get ready: our engineer’s here soon. Appointment for 12 September 2013 between 0800 and 1300 confirmed
Text at 10:17 BT here. A reminder for you. Your broadband engineer will visit on 12 September 2013, arriving 8am to 1pm etc.
Text at 10:50 BT here. A reminder for you. Your broadband engineer will visit on 12 September 2013, arriving 8am to 1pm etc.
Wednesday 11 September 2013 at 4:14 email BT Here Get ready: our engineer’s here soon. Appointment for 12 September 2013 between 0800 and 1300 confirmed
Text at 11:09 BT here. A reminder for you. Your broadband engineer will visit on 12 September 2013, arriving 8am to 1pm etc.
Text at 12:22 BT here. A reminder for you. Your broadband engineer will visit on 12 September 2013, arriving 8am to 1pm etc.
Thursday 12 September 2013 No engineer arrived between 8am and 1pm. No call received to explain. In mid afternoon I contacted 0800 800 150 and discovered that the engineer had no record of my appointment. This was explained away as a technical fault with the computer. A right old load of **bleep** and bull in my view. I was told that someone would ring me within 24 hours. Over 24 hours later I’m still waiting for the call.
Poor service.

Hi Davidwalkerbatley
Sorry for the experience you have had so far.
Please fill out the contact us form in my profile you will find it in the section 'About Me'
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

I need to complain about iPad 3 i bought only 3 months but have to go to repair 2 times. Poor services, dirty, not response staffs of APPLE AUTHORIZED SERVICE PROVIDER

I bought iPad 3 on dated August 19, 2012
It has a problem when using, happending 3 times already.
1st problem - while using this ipad 3, it suddenltly shut down and show apple logo. after reopen, found all application loaded have gone.
2nd problem - the same issued, but can't re-open or reboot. I have go to your dirty authorized service provider on dated October 15th, 2012. after 4 days passed, they said will call me for updated but no any response. I need to call your service provider myself asking the status. They said have already been reboot with Itune and can't found any problem. I can take it back and said that They have try my device with using out of battery. I need to charge after get it back myself. THIS IS APPLE AUTHORIZED SERVICE PROVIDER.
This is Macintosh Center Co.,Ltd. APPLE AUTHORIZED SERVICE PROVIDER
149/4 Modern Home Tower, Nonsee Road, Bangkok10120
Staff name : Tan
I have called to Apple Suppor Call Center (as understand located in Singapore) report and advise our iPad problem and poor service.
#001 800 441 2904 Mr. Charlie and Mr. Thawatchai 2 staffs have received my comment/complaint and full understand of this story and situation.
Yesterday Noverber 12th, 2010 - the 3rd problem happend again - it more worse. the screen show photo the USB line need to connect to iTunes.
I have no choice need to go back to that poor APPLE AUTHORIZED SERVICE PROVIDER again as they have my story record. Same thing, they said need to check and reboot.
IN 3 MONTHS HAVE TO REPAIR AT SERVICE PROVIDER.
REBOOT IF PROBLEM CAN GO BACK TO THEM --- PROBLEM --- REBOOT ---- AGAIN AND AGAIN.
THIS IS 28,000- BAHT UP DEVICE BRAND APPLE.
MOST IMPORTANT : YOUR IMPORTANT PHOTOS, VIDEO, MESSAGE, RECORD WILL BE GONE.
THEY SAID WE NEED TO BACK UP FREQUENTLY WHEN USE ALL APPLE DEVICES NO MATTER ; iPhone or iPad.
I have iPhone 1st Gen, iPhone 4th Gen, iPad 1, iPad 2, iPad 3 and new iPod 5 for my family.
Now I thought that Samsung is my new choice and as per from my friend suggestion. It a lot of best service from there.
If anyone have the same case as me...Please raise it up...

Phatara, this is a iPad user forum. There's no one here from Apple.
You need to contact Apple:
http://www.apple.com/contact/

Why isn't the radio tuning service working on itunes?

Why isn't the radio tuning service working on itunes? I get an error message on all of our Macs.

Maybe one of the 300+ posts about this in the last few days has the answer. Browse the forum.
If you wish to, you can report to Apple.
http://www.apple.com/feedback/itunesapp.html

How do I report poor service?

The 4G service along the UP-NW Metra Line from the Cumberland stop in Des Plaines, IL all the way to Ogilvie Transportation Center in Chicago is unacceptably poor. Recently, both data and voice service have been failing between the Jefferson Park and Clybourn stops. I would like to know how to report this issue as I use the line Monday - Friday and I attempt to do all of my online business while on the train so I can focus on other items when I return home.

I think my initial concern about weak signal has been coupled with poor service as described here.
The network congestion likely does not affect the weakness in 4G signal as decreases and drop out are predictable as it happens in the same stretches of my commute. Also, I travel in my car at higher rates of speed than in the train and I do not suffer from the same oscillation of signal strength between full and complete drop out. I have spoke with a couple other commuters and they have expressed the same issues with poor signal.
The frustration is mounting as I pay a premium for "America's Most Reliable 4G Network." If my service get interrupted when I do not pay, it is only fair that I should be able to interrupt payment when my service gets regularly interrupted.
My contract is up in December. I have been a Verizon customer for over 9 years, and I might consider looking for a different carrier that will be able to provide a more reliable signal, or possibly the same quality signal at a more reasonable price.

Why is the search so poor?

Why is the search so poor? The first page had nothing useful when I typed:
owner change in finder
Google would do much better.
Xserve Other OS

No - I just expected it to be as good as most other searches, ie first return full hits and then partial hits as per Google and many others. I don't want to restrict it to a phrase but I expect the phrase hits to come first followed by hits for all words and then hits for less words - it is 5 years out of date.

Why is it such a pain to use java in a country that uses commas as decimal?

Why is it such a pain to use java in a country that uses commas as decimal separator?
A few weeks back I've asked here about the keypad decimal key. For some reason, java doesn't map the decimal key to a comma on the Portuguese (Portugal) keyboard layout. I've got no answer and I ended up using a custom plainDocument on the JTextFields to replace all points with commas.
Now, I've just spent the whole morning trying to store and use decimal numbers properly. For some reason, a Double/Float .valueOf method (or the corresponding parse method) simply ignores the locale in use and uses US defaults when parsing the string. I can't parse anything with commas in those methods and I should, as it is the decimal separator for the system and default locale being used by java.
First of all, I shouldn't be expected to perform replacements on every single operation that comes with a comma and I obviously can't be expected to program my own locale checking to decide what decimal separator to use in each final system. Second, is there any way to work with numbers seamlessly, without having to know the locale of the end user?
I'm sorry if this is all my fault for doing something completly wrong, I'm new to java and I did search around to no avail. I'm really frustrated with what seems to be a complete lack of support in java for locales other than the US one.

Good old Cobol has the "DECIMAL-POINT IS COMMA" clause... And isn't it great? :)
Second, is there any way to work with numbers seamlessly, without having to know the locale of the end user?Consider "123.456". In some locales, this number is one hundred twenty-three thousand, four hundred fifty-six. In other locales it is one hundred twenty-three and four hundred fifty-size thousandths. How will you be able to determine which, without a locale?That's not what I've meant. Java should know the locale and behave accordingly. I don't have to know the locale of the end user since it might vary greatly. My point is that if strings are flying around with commas and if comma is the decimal separator on the end user's machine, any method aimed at parsing a numeric value out of a string should regard commas as such. I'm constantly replacing dots with commas and vice versa which could cause trouble if a different locale is used.
And I mean that as a rant. Given my inexperience with Java, there might be good reasons for such a behaviour as baftos argued. What I'm really interested is in finding the proper way to deal with this issue.
Have you tried the NumberFormat.parse? I will now.
Edited by: Smigh on Apr 9, 2008 9:21 AM

Why is Photostream such a poor service?

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