Why is the app store charging me for iWork apps like Pages, Numbers, and Keynote?

I purchased my MacBook Pro November 30th, 2013 and they told me that I would be able to get iWork apps for free. I went into the App Store in my laptop and after I confirmed my apple ID I saw that there was a cost on Pages, Keynote, and Numbers when I was told it was supposed to be free. What can I do?

Scan a copy of your receipt, get your serial # and submit it to this web site.
http://www.apple.com/creativity-apps/mac/up-to-date/

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Need font support for MS Pゴシック in pages, numbers and keynote

I am moving to Japan and I need ＭＳＰゴシック font support in all my iwork documents. How do I find/slash install ＭＳＰゴシック for OSX?

Hi Tom
it was my first idea but I opened the folder storing the Office fonts and didn't found this one.
Is it one of the group :
MS Gothic.ttf
MS Mincho.ttf
MS PGothic.ttf
MS PMincho.ttf
Yvan KOENIG (VALLAURIS, France) lundi 20 juin 2011 22:50:33
iMac 21”5, i7, 2.8 GHz, 4 Gbytes, 1 Tbytes, mac OS X 10.6.7
Please : Search for questions similar to your own before submitting them to the community
To be the AW6 successor, iWork MUST integrate a TRUE DB, not a list organizer !

Took delivery of imac yesterday with pre-installed Pages, Numbers and Keynote. App store says they need updating but won't let me because I've never owned the major version of the software. I have paid like anyone else, so why can't I update?

Took delivery of imac yesterday with pre-installed Pages, Numbers and Keynote. App store says they need updating but won't let me because I've never owned the major version of the software. I have paid like anyone else, so why can't I update?

You must be signed into the Apple Store with your Apple ID or it won't work.
and
How to deal with a 100 Store Error:
Try here > Mac App Store: "An unknown error occurred (100)" when purchasing
If that doesn't help, open the Finder. From the Finder menu bar click Go > Go to Folder
Type this exactly as you see it here;
~/Library/Caches/com.apple.appstore/Cache.db
Click Go
Move the Cache.db file to the Trash.
Now here:
~/Library/Preferences/
Click Go
Move these files from the Preferences folder to the Trash.
com.apple.appstore.plist
com.apple.storeagent.pllist
Now here:
~/Library/Cookies
Click Go
Move the com.apple.appstore.plist file from the Cookies folder to the Trash.
Empty the Trash, try the App Store.

I brought a new Mac book air but did not buy iWork apps ( pages, numbers and keynote) now that I have downloaded OS Maverick will I get these apps free to download? Because when I visit the store it still has the buy option with the price listed

I brought a Mac book Air this September. However I did not buy the apps pages, numbers and keynote. I was
Delighted to hear these apps are free - however when I tried to download them from the
App Store - I still find the buy button with the price.
So will these apps be free

Hello there, Anilkr.
The following Marketing Page reviews the requirements for upgrading those Applications for free:
Apple - Up-to-Date Program for Pages, Numbers, and Keynote
http://www.apple.com/creativity-apps/mac/up-to-date/
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro

I have purchased MacBook Pro in November 2011. However, Pages, Numbers and Keynote comes as uninstalled in the App Store. How to correct this anomaly.

I have purchased MacBook Pro in November 2011. However, Pages, Numbers and Keynote (pre-installed) come as uninstalled in the App Store. How to correct this anomaly?

If the iWork apps were not originally purchased from the App Store, i.e., you bought them on an iWork installer DVD, then the App Store has no record of the purchase. When updates are available for them, you'll get your updates through the Software Update application rather than through the App Store.

I bought iPad air. How can I download for free the app : iPhoto, iMovie, Pages, Numbers and Keynote?

I bought iPad air. How can I download for free the app : iPhoto, iMovie, Pages, Numbers and Keynote?

Before you can download free apps:
1. Make sure you are using IOS 7 (ignore)
2. Make sure your iPad is registered in My Support Profile.
https://supportprofile.apple.com/
3. Try downloading again; it should be free.
If you need serial number, it's here:
Settings>General>About

Pages, Numbers and Keynote won't update. App Store says update was applied, but when I open Pages/Number/Keynote, the version of it shows the old version.

Pages, Numbers and Keynote won't update. App Store says update was applied, but when I open Pages/Number/Keynote, the version of it shows the old version.

When you updated, the old version remained on your Mac, in a subfolder within Applications named iWork '09. Any icons you have on the Dock still point to that old version. Try opening the Numbers that is located in your main Applications folder, not the one in the subfolder. If that works, then drag that one to the Dock.
SG

I have pages, numbers and keynote on my macbook pro, but when i try to use the apps on my new iMac it will not let me save

I purchased Pages, Numbers and Keynote for my MacBook Pro and iPad last year. I just purchased a new iMac for my wife and it came with iWorks. When I try to save a document on the iMac it tells me I must buy an iWorks serial number, but the App Store shows the applications as installed and will not process the request. How do I correct?

Did you pay for iWorks to come preinstalled on the iMac? Because it sounds like what you have is a trial version, which is why it is stating that you need to buy a serial number.
I suggest that you delete the entire trial iWorks suite. Once they are safely in the Trash where the Mac App Store can't see them, you can sign into your account on the MAS and download the MAS versions that you own a license to use.

I was told at the Apple store that Apple was now offering Pages, numbers and keynote free with the Mavericks download. I noticed that I got the free when I downloaded the newest operating system on my iPad. True? And if so, how do you do it?

I was told at the Apple Store when Mavericks was introduced that Pages, Numbers and Keynote would be offered at no charge with Mavericks. When I downloaded Mavericks, I could not figure out how to download them without the charges. When I downloaded the most recent OS to my iPad, I got a prompt to download them. Can someone tell me how to download them without the charges?

Welcome to Apple Support Communities
It's not correct at all. It is true that Apple is offering Numbers, Keynote and Pages for free, but only for users who have purchased a Mac after October 1st, 2013, and for existing iWork '09 users. If you have not got iWork '09 and you purchased your Mac before October 1st, you need to pay for these apps.
The new iWork version (Numbers, Keynote and Pages) is criticised by its lack of features. Instead, I recommend you to get LibreOffice or, if you need the most complete productivity suite, Office for Mac. Give LibreOffice a try first

My iPad crashed when I updated latest iOS software. After resetting the system, I am unable to get back Pages, Numbers and Keynote Apps. Anyone has same problem? And how can I get back the apps?

My iPad Air crashed after updating latest iOS software. After resetting the system, Pages, Numbers and Keynotes are not available. How do I get the apps back into my iPad?

You can also re-download the apps.
App Store>Purchased>Re-download apps

I got the new update for my macbook air and know it is saying that i have to pay for pages, numbers, and keynote and it said that it was free before i did the update

I got the new update for my macbook air and know it is saying that i have to pay for pages, numbers, and keynote and it said that it was free before i did the update.Can somebody please help... I need pages for a school report.

If you had the previous version of those apps on your machine then the upgrade is free.
If you didn't have them installed you must purchase them.

I purchased iWork apps for iPad (pages, numbers and keynote). How do I use MobileMe to upload docs from my PC to iPad? Janet Frustrated

I purchased iWork apps for iPad (pages, numbers and keynote). How do I transfer files from my Laptop PC to the cloud for my iPad? Thanks! Frustrated Janet

Greetings Janet,
Read here: http://www.apple.com/mobileme/news/2010/09/iwork-for-ipad-apps-now-support-mobil eme-idisk.html
Login to your iDisk on the windows machine and then click on the Home on the left.
Upload whatever documents you want access to on your iPad to your iDisk.
Once you have the desired files on your iDisk you go to the app on your iPad you wish to work with tap the sharing button (little arrow going down into a box) which will give you an "iDisk" option and you'll see the files there.
Hope that helps.

I didn't apply for the up-to-date programme within 30 days can I still get Pages, Numbers and Keynote for free?

I was told I would be able to download Pages, Numbers and Keynote for free with my new Macbook Pro however I got it as a Christmas present and as it was bought on the 8th of November I missed applying for the up-to date-programme within 30 days. I was wondering if there was any chance of talking to apple and downloading the apps anyway, and who exactly i would need to contact.
Thanks in advice for help

Solved the problem- I contacted apple on their support line found on this page... http://www.apple.com/uk/support/mac/ and they were really helpful and talked me through what to do on the phone, I now have all three productivity apps. Hope this helps

If I buy iWork, will that include Pages, Numbers and Keynote for all my Devices?

If I buy iWork, will that include Pages, Numbers and Keynote for all my Devices?
It seems like purchasing Pages, Numbers and Keynote Seperately for my Mac Computers and then again for my iOS 5 Devices ads up to about $100, though iWork costs more as a whole, what would be the key advantages in purchasing iWork not from the app store?
If i do purchase iWork not from the app store, will it still be available on all my Devices?
-iPhone
-iPad
-Macbook

ElliotDG wrote:
my question was whether buying iWork from the apple store would defuse this restriction and make it available on all my devices
No.

I have purchased Pages, Numbers and Keynote for my iMac and wish to transfer them to my iPad 3. Is this possible and if so how do I do it?

I have purchased Pages, Numbers and Keynote for my iMac and wish to transfer them to my iPad 3. Is this possible and if so how do I do it?

If you want to have Pages, Numbers and Keynote on the iPad then you will need to buy the app versions from the iTunes app store - the Mac version (OS X) is not compatible with the iPad (iOS), they are different operating systems.

Why is the app store charging me for iWork apps like Pages, Numbers, and Keynote?

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