Why is the mail application so unreliable?

Question

I have made my move to a Mac laptop this year after being overrun with iOS devices in my house. The MacBook Air I have is an awesome machine. One of the main things I got it for is for business productivity. The simplest of things I should be able to do is communicate over email, but the native mail application is so unreliable it is embarrassing. I have a yahoo account that I was able to setup fine enough. Every time I send an email it is a gamble as to whether or not it is sent or not. That is unacceptable. The mail accounts I setup on my iOS devices seem to be bulletproof and it boggles my mind that the mail client on the Mac OS is so bad. I wasted time with the support lines on several occassions and all they could tell me is tht sometimes after I send an emal it can get stuck in between sending and getting off the yahoo server so there is no record it has been sent and no copy in drafts. What an awful answer. It has gotten to the point where the only way I am confident to use email is on my iPhone or through the web browser on the yahoo site. I am really unhappy about this and would like to know if other people see the same problem.

Answer 1

I'm spending hours with the techies on my server, which is the cable company we contract with. First I kept getting the message that Mail didn't recognize the server but it would connect when I clicked Connect. Then it started letting me receive messages but not send. Now I can't do either, and the company has no help for me. I have run the disk utility verify and repair options and it tells me all is well.
I don't want my emails anywhere on the web, just here at home. The cable techs have gone over and over the technicalities on their end and have concluded that Apple Mail is the problem. I find evidence of that in much online grumbling, but here I find only self defense.
How could you help me?
1. Admit that your software has bugs. Tell me some things I could try to get my email working again. I'm finding such protocol elsewhere on the web but it all seems to relate to earlier versions of OSX.
2. Show me where I could upgrade to a less buggy version than 6.2. This is my second laptop in the past year (first one stolen) and each had different problems with Mail. The first one kept losing mail. Messages would come in and then be gone when I'd go to answer them. Important items I would not delete. That's not happening with this one -- it just keeps losing connection with my server.
Please stop pretending that anyone who has problems with Mail is afflicted in some way. There are problems, and I'm very shocked that Apple, who used to be one of the good guys (at least in my book), seems to to be stuck on a policy of self righteousness. Guys, your halo is tarnished with Apple Mail -- time to realize that and cope.