Why is the service at verizon so poor?

Why has Verizon neglected customer service?

I did get through and the service was very good so I take back my earlier comment

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Why is the service SO bad?

I have been a Verizon Customer for over 10 years, and lately the services are getting so bad that I most likely will be going to another carrier at the end of my contract.
1) Over the past 2 years, I have noticed more and more dead areas, where I cannot get a signal. And I'm not talking about out in the country, but places like New York City, Bridgeport CT, Hartford CT, New Haven, CT. Last trip I made to JFK, as soon as I was a mile away from JFK, headed back to CT - my phone couldn't get any data signal to let the navigation function until I was already passing through Stamford CT. Yesterday I was driving towards downtown Bridgeport CT and just south of the Trumbull Mall on Main St, and the phone lost all connectivity - data and voice could not connect! I have recently been offered a company phone, and once I get it will check it, when my Verizon phones says it cannot connect.
2) My wife and I have been repeatedly having issues with our phones not getting text messages and voicemails for up to 3 weeks (not the same phones, so far; 2 flip phones, 2 iPhones 4s, an iPhone 5 and a Droid Maxx) more and more over the past 2 years. This issue happens when messages are sent from/to people using Verizon and other carriers, and between our own 2 lines, going to each other.
When I complain at the stores, I get **. They can never come up with any solutions or answers.
And just icing on top, when will we ever be able to upgrade to Lollipop???? My Droid Maxx has been on the list since the day it was released, but Verizon doesn't do anything.

First and foremost, I would like to thank you for your many years of loyalty to us SheltonMac. Allow us to get to the bottom of your service concerns because we don't want to lose you. I understand you recently started experiencing difficulties with service the past two years. Did you recently move? Did you and your wife upgrade devices? Are issues only while in doors or both indoors and outdoors? Thank You, MichelleS_VZW Follow us on Twitter @VZWSupport If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Why is the service already made?

Hi,
I have successfully installed RAC on two OEL servers with a NFS server. Surprisingly, after the installation I get the service already started.
1) lsnrctl status
service "MY-DB" has 2 instance(s) ...
2) Just take look the listener.ora
LLISTENER_NODE1 = (...) and nothing more.
3) But in the tnsnames.ora, I see the following,
LLISTENER_MY-DB =(...)
MY-DB = (...)
4) srvctl status service MY-DB
nothing retures.
My question is why the service MY-DB already is started, if I do: lsnrctl status?

Your database is called MY-DB?
Oracle creates service for the database name and services for the instance names in the cluster. At a minimum they are required for a user to make connection. However these services are not application services. that is why you don't see them using SRVCTL. Application services defined using DBCA or srvctl utility are only visible as services in DBCA. As a best practice you should define such services and should be used for users or clients connecting to the database.
if you connect using SQLPLUS and check the parameter SERVICE_NAME you will notice that the database name is registered as the default service. Thia is why it gets registered with the listener dynamically. This is required do not remove this definition.

Why is the service of Sun ONE Application server 8.0 stopped?

When some clients about 10 above post the data to the server in the same time,the service can be stopped. The error that is "[Microsoft][SQLServer 2000 Driver for JDBC]Error establishing socket" is displayed in the server.log.

i dont understand your question. however there are multiple points of failure,
your jdbc driver, the size of your connection pool, the config of your SQL Server might need to increase the number of connections.

Why are the ipad 2 cameras so poor?

i received an ipad 2 as a gift nearly a year ago and have a quick question. why is the camera so, well, unusable? are there any plans on upgrades? i figured that this would be one of the ever-advertised features, but my 6 year old phone takes better pictures -literally! does anyone know the reasoning behind this? it's incredibly inconvenient as much of my online social functioning is through my ipad.
thanks for any answers, -Daniel.

The cameras in the iPad are there primarily to support the FaceTime and PhotoBooth functions.
The iPad is really too large to be used conveniently as a point-and-shoot camera.
As far as upgrades go, there's bound to be another iPad and specifcations are never lower than what has already been, but don't expect optics as good as a dedicated camera phone such as the iPhone 4S.

Why is the service in our building so bad?

Recently the Verizon Wireless service in our building has become absolutely awful. We have clients walking up to the windows and holding up their phones trying to get a decent signal. Calls drop all the time and our phones almost always say 1x. This was not the case when we first moved into the building a year ago. What gives? The address is 4600 E Washington, Phoenix, AZ 85034.

internetfate.net wrote:
"Your company could purchase Cell Boosters or a Network Extender. " - Ann154
+1
FYI there is a "like" link/button in each post.

Why is the resolution of my DVD poor quality?

Hello All,
I am creating a DVD with several menus. The menus have images accompanied by large bodies of text. I made all my menus in Photoshop as 1280x720. I've set up all my menus, and they look great in the preview, but when I author it to a DVD I can barely read any of my text, and the images look like they are a really poor resolution.
Is there a way to get better quality?
I'm using a basic DVD-R 16x 4.7GB
Please Help!
Thanks

Web or Internet functions on a DVD
Macromedia Director http://www.adobe.com/products/director.html for mixed content
-I do NOT know if a Macromedia disc will play a "movie" in a set top box at a TV
-or some functions via Flash http://forums.adobe.com/thread/871391
-or ROM Content and a note http://forums.adobe.com/thread/883630

Why is the Indian iBooks store so poorly stocked?

Cannot find anything for a bit of light reading....

Currently there are only free ibooks in the Indian ibookstore - in order to sell paid-for books there the publishers will need to grant Apple licenses to do so. Are there other ebook apps/stores available in India e.g. Nook, Kobo, Amazon ?

"Why Does The Shuffle Songs Feature Perform So Poorly?"

How'dee,
I have an iPod 160G Classic, I've spent the last 3 months taking my 2,247 "Owned" cd's (I'm a retired dj), an ripped them with identical settings and transfered them flawlessly onto my iPod. I now have a total of 26,311 tracks on my iPod. "FWI"- I tranfered each "Complete" album, no individual tracks... I had been looking forward to being able to Shuffle through my music and not actually listening to individual ablums at a time. I work as a security guard and I am able/allowed to use my iPod via my Bose dock.
I have been listening to my iPod in Shuffle Mode for 3 full weeks now and I am finding that I'm continually listening to the same 30 or so albums out of the full 2,247 that are on my iPod, sometimes it will actually play a song from a perticular album and then play Another track from that same album within the next 10 - 15 tracks!
In the end I'm hearing One New Track that I haven't heard yet every 15 - 20 or so tracks while at the same time I'm hearing tracks from the same albums and or groups throughout the 15 - 20 tracks that have played... As an example, I have 4 albums from the group KISS, I hear tracks from those 4 albums atleast 3 - 5 times every day - day & half... Why does the Shuffle Mode work so poorly? I can't see for the life of me why the so-called "Shuffle Mode" doesn't Shuffle through "ALL" of the 2,247 tracks that are on the iPod.
I've even gone as far as to use a cable to plug my iPod into a regular radio allowing me "Not" to charge my iPod until the battery is almost dead, allowing it to play continuously for my entire 8 hour shift in Shuffle Mode. And then just resume the next shift for another 8 hours, again, until the battery is almost dead. I've gotten around 35+ hours per charge over the last 2 weeks.
"My whole reason for spending $350. on this iPod was so that I could listen to my album collection as though I were listening to a radio... shuffling through "All" of my tracks. I'm now sitting here kicking myself in the a$$ for seemingly wasting my money..."
Any insight would be appreciated.
And just to let it be known, I have attempted to play tracks manually just to see if they are even workable transfers and I haven't come across any problems with the music that I put on the iPod.
The ToxicOne...

It is true - "random" does not mean that you should not hear two songs from the same album (or artist) in close proximity. However, as the number of albums increases, the likelihood of hearing multiple (sometimes three or four) cuts from the same album decreases. And the chances of this happening EVERY time a new shuffle is started is even less likely. Comparing flipping a coin (a 0.5 probability of any given result) to a library with over 2000 albums (a .0005 probability of a track from any given album) is comparing apples to oranges. Also, given one of the posts above which indicated hearing the same *progression of songs* indicates that the mathematical algorithm used by Apple to simulate randomness (as there is no such thing as true randomness in computer programming) is just not up to snuff.

Why would I stay with Verizon?

Hello,
I am just writing to get this on file how displeased I am with Verizon. I switched back to Verizon just over a year ago because of the service coverage Verizon provides. I will be leaving Verizon when my contract is up because of the poor quality equipment Verizon chooses to supply. My first phone was a LG Cosmos II, and it had several issues. The primary problem with the phone was it has a mind of its own and always shuts itself off. The first phone also found it interesting to delete all the information off the phone and take about ten minutes to reboot, it was warrantied. The second phone had the shut down issue also, so it was replaced. I'm not sure if I had three or four total, lost count, but you get the point. The phone was replaced with a Samsung Intensity III. The Samsung after being charged one morning was so hot you could have probably cooked your breakfast off it. It also quit receiving text messages at this point, so for kicks I removed the battery and put it back in, then turned on the phone. The phone booted up and I received about fifteen messages or so, one being a few weeks old. The other thing about this phone is it needed to be charged usually three times a day, so it spent more time on the charger then it did in my pocket. This phone has since been replaced. I would also like to add that I did pay out off pocket for a battery and back cover for this phone. The new phone arrives, I install the battery and charge it up, this phone will only hold a charge for tops of thirteen hours. I call Verizon and customer service is sure that a new battery will do the trick. The new battery comes in, I charge it up, and it still won't hold a charge. I call Verizon, they send out another phone. On one of my talks to Verizon about my Cantenna that works about ninety five percent, the tech feels I need a battery charger, so its new now too. I'm also informed that I would need to pay to have a service guy come out to work on something that's been glitchy since day one (home fusion).The system goes out randomly for five to fifteen minutes at a time. I have had several answers to this problem and the closest to getting it working was replacing the router. This helped out a ton, I was told the tech needs to be out when the service is acting up, and I would need to pay one hundred and fifty dollars because I did not purchase a service agreement. Sorry, not going pay to get something fixed that didn't work great to start with. Back to the phone. The new phone comes in and I put the battery in but decide not to activate it just in case. The new phone held what appeared to be a charge for twenty four hours. I activated the phone, and I am now charging the phone twice a day. So there is more then likely a programming issue. Called tech support they agree to a possible programming issue, decided there was not much more Verizon could do, may be i should contact Samsung or Verizon could contact them, but it might take some time for Samsung to get back with Verizon. I call Samsung, explain what's going on, they are willing to repair the device but I won't have a phone for five to seven business days, I would not call this acceptable . Called support, they inquire about me paying to upgrade to a smart phones, not interested in paying money to replace a phone that has not worked properly since day one (over a year) They moved me over to level two tech support, explained the issues, this tech decided to send another phone. Ok, I'm quite sure if three is not the charm four won't do much better, but we'll try.
So, here's what I figure
Probably more than eight hours on the phone with tech support.
Between the Home fusion and the phone six or seven trips to the post office.
X amount of missed or lost phone calls
Not sure about how many missed text messages
Paid for a battery and back cover for the Samsung to replace a crappy LG
an offer to pay to upgrade to a phone that would have been free when I switched to Verizon. Not to mention I paid a few bucks out of pocket to get the first LG. I think it was eighty dollars but there was a rebate.
There were a few smart phones for free.
It also sounded like I might be extending my contract, that was the feeling I was getting.
I would be better off buying a used phone off Ebay just to limp through my contract.
I didn't even mention my wife's phone has been acting goofy but she is afraid she will end up with a phone like mine.
So after more then a year with Verizon and not having a reliable phone I should even think about paying to make something work that should have from day one?
All I wanted at this point was to send an email and Verizon wants me to put up with more on the phone or send a snail mail.
There are enough providers out their that when my contract is up I will look for a more reliable service.

I say this kindly but please learn how to paragraph when posting to message boards. Makes it so much easier for people to read. If you are not happy with a company that is what you should do is find another one that suites your needs. Also any verizon branded phone will work so you can see if family or friends have one laying around you can borrow until your phone is fixed. I have 3 basic phones here in case one of ours breaks. When my husbands phone was on the way out last year I bought him a used one for $10 that has worked fine all this time. Mary

Why is the signal at my home so much weaker than when I moved here in February 2013? I only get one or two bars and very poor data service if any at all.

Why is the signal at my home so much weaker than it was when I moved here in February 2013? I get only one or two bars and very poor data service if any at all. Calling to ask the question results in a vortex of questions that have little to do with the problem and no resolution or answer.

I have a Droid Ultra phone. The signal reduction seems to only be in the general area of my home. If I go downtown, the signal improves to what it once was at home. Everything at my home is as it was when the signal was good, including cable TV service. There has been no new construction in the area that I know of.
Thanks for trying to resolve the issue. Just this morning while trying to view web pages, I found that I could not load any.
Ron

Why is the customer service poor!?

I can't even get to a REAL person using your customer service line! The in-store reps are worse! I will be leaving Verizon soon!

i HAVE PROBLEMS WITH MY 4lte VL600 this weekend and still have problems . over the few years had problems about 5 times but after a few hours it would clear up, but not know, they say my street is only 3g coverage but i have 4g highspeed since feb.2012 . they said the map shows 3g ,,,i look and it shows 4 g extended with 4 g coverage north south and west of my street and how have i been getting 4g with at least 3 bars..well now i am now having problems with my iphone which is 3g i guess i would be told that i live in a 2g area.. over 10 years with verizon but think now with the service it's time to switch

What is the number for Verizon Wireless Corporate Customer Service Complaint for CA

My Complaint: I have been a Verizon Wireless customer for approx 20 years. I called customer service to seek an early upgrade for my daughter's phone. She is away in college and her phone is malfunctioning. She is eligible for an upgrade in approx 6 weeks so I did not want to spend the money on a replacement phone when since we were planning on updating to something newer. The customer service rep to me they could not do the early upgrade an to call back in a few weeks. After explaining this was unacceptable (I do not like the idea of a young female being out of state and away from home with no reliable means of communication), she places me on hold to later return with the only offer of I must purchase a new device through her ( over the phone) which will be shipped to me, the phone was priced $100.00 more than the online price (they will not price match), plus i must pay $30.00 upgrade fee, $35.00 activation fee and taxes on the retail price of the phone. I am upset and disappointed with the quality of service provided by Verizon being a 20 year customer. If not for the seriousness and urgency of this matter, i would not have asked for an early upgrade. It is times such as these that you get to see how much of a "valued customer" you really are. I guess you are valued as long as you pay your bill and continually purchase their products. I would like to speak with someone from Verizon's corporate or customer relations department. As of now I am really considering changing my service to a different provider. I have multiple accounts with Verizon and i will canx each after the current contract committment expire (starting with my daughter's phone which expires in 6 weeks) In the meantime I will go purchase her a new phone with someone else and take comfort knowing she will have reliable communication.

I started with them in 1985. It has been wonderful service but very expensive. They seem to operate on day of deposit day of withdrawal. That means that I have no benefits nothing beyond the normal customer if I don't pay my bill they shut me off. That's why I have switch to another provider and I have better service lower cost and better phones. you can't beat other providers I mean it. Please don't expect more from verizon other than a "pay me more money and I'll do what you want" because it's all about money. Read the transcripts from current Verizon employees all over the internet. The company is going down and they're taking customers with them.
msvat <[email protected]> wrote:
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"What is the number for Verizon Wireless Corporate Customer Service Complaint for CA"
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Verizon fios poor customer service

I ended my account on April 21st (triple play) when my bill shot up $50, after discounts ended. I closed the account on April 21, and I was on automatic payment out of my checking account. The april bill was paid in full, and I asked that the automatic withdrawls stop as I unplugged everything. i asked if I could return the equipment to the verizon "store" in hauppauge and was told if I did I would get charged for ME TAKING THE EQUIPMENT TO THEM. They said I had to wait for shipping boxes to be sent. I had to call 3 times as I never received them . On my third call, all of a sudden I was told that I would not be charged since my account as closed.
Sure enough, verizon did indeed go ahead and withdraw my May payment, even though I asked them not to and since I did not have equipment. Again, I had to call three times ,always getting a different answer.
Today, I found our (at least this is the story of the day), that I have to wait two billing cycles all the way until July 12 for a final final bill. Then I should expect my payment owed to me 16 days later. So they hold my money for 3 months after i cancelled.
By the way, more good Verizon stories:
- My sons box died and we brought it to the hauppauge store and they charged me $10 because I did not call ahead of time to the customer service number.
- We had two remotes not work any more and they charged me $12 for each one. They did not just swop out.
- The last time I was with them, and left, they never sent me a final bill (ever try seeing your bill on line...its like trying to break into fort knox to get to what you want to see). and turned me over to collections - no notice no nothing .
- the last time I had them, they turned off my service just days after the bill was supposed to be paid.
I WILL NEVER GO BACK TO FIOS - EVER. THEY CAN OFFER ME THE SERVICE FOR FREE .The product is very good but the customer service was beyond terrible. I have learned my lesson and will never switch back again.
They will probably remove this post, but I had to send this. My treatment was that awful. I don't like dealing with a company that treats you as if we are operating in a dictatorship.

On the contrary I have had great customer service from them. But I only have FiOS internet with them. Maybe customer service is regional and could depends on the individual representative.
For example:
On one occasion when my FiOS box outside started acting up. A tech came out and saw the box, he pulled this wire out and plug it back in, the box works again. Three days later the box was acting up again, I did what he did - pulled the plug out and plug it back in and it works. But I didn't feel like doing that every three days.
I called and another tech came out. He installed a new ONT box, and put this black tape over the top of the box and said that it will keep water and moisture out 99% of the time. He told me the reason the box was acting up was because of the moisture from the rain and it seeped through. The new box doesn't have holes on top that let water seep through anymore.
Anyhow, my point is that the first tech had no idea why the box was acting up. Didn't know that it was due to moisture and could temporary fix the problem. The second tech understood the problem entirely and fixed it permanently. So not all Verizon tech are trained equally. Nevertheless I am a happy Verizon FiOS customer.

Why do i pay more and more money yet the service gets worse and worse -- all the way around.

First of all, someone need to repair this site, because now, for the last thee times I've tried to log in, I have gotten a message that my password and user name aren't matching or some such nonesense. Mind you, I have it written down, and log in once a month to ipay the bill.
No more. They'll get it in the mail.
This is on verizon's end. At first I had no problems but for the life of me, I cannot log into my main account, which I only do to pay the bill.
THAT is going to stop.
Next, I want everyone to realize here that my cellphone is still on hold, and it's been a ONE HOUR, AND TEN MINUTES AND I ENDED THE CALL. This is inexcuseable. Unacceptable. I won't pay more money for that crap, quite frankly.
I'm sure now I've been routed to a black hole, because when I called in, I was -- AND THIS IS OUTRAGEOUS -- routed five tims, five times, five times back to the beginning cue. It is outrageous. There are customer service issues and I'll bet there are even laws against this tyupe of fraud. I call, I expect to punch in the correct info, which I do, then get routed to the proper place. Instead five times I got booted back to the cue.
Hey, if it were so easy as they claim this 'IN HOUSE AGENT" AND THIS LIVE CHAT -- WHICH I WAITED 15 MINUTES FOR SOMEONE NAMED ALEX WHO CUT ME OFF, IT MIGHT BE A WAY TO DO. BUT NOT WHEN THE WAIT IS JUST AS LONG, THE PERSON ON THE END IS JUST AS RUDE, THE SERVICE STINKS SO BAD, AND YOU BET I WANT TO TALK TO SOMEONE,...
MY VOD DOESN'T WORK.
WITH THE BILL I PAY FOR FIOS TV AND INTERNET, IT BETTER WORK. I KNOW THEY ARE ENGAGING IN THROTTLING -- THAT'S BAD ENOUGH. BUT VOD NOT WORKING? BAD, BUT NOT REACHING SOMMEONE ON THE PHONE? WORSE.
I FAIL TO SEE WHY ANYONE SHOUDL CONTINUE TO PAY MORE AND MORE MONEY AND GET THIS CRAP SERVICE, AND THAT'S WHAT IT IS LET'S NOT HEAR FRON ANY SYCOPHANTS.
BUT I SEE THEY TAKE MY MONEY EACH MONEY. THEY SURE TO TAKE IT.
WHAT GIVES WITHT HE WEBSITE AND ME CONSTANTLY HAVING TO CHANGE MY PASSWORD? DOES ANYONE KNOW WHAT IT THE ISSUE WITH THAT? BECAUSE WHEN YOU ARE AGGRAVATED, AND YOU SAY OK, LET'S SEE IF THIS WEBSITE HELP IS ANY GOOD -- HYOU WANT TO BLOODY WELL LOG IN WITHOUT HAVING TO CREATE ANOTHER PASSWORD.
THEN YOU WANT TO GET SONEONE HWO HELPS, NOT AN **bleep**, OBVIOUSL,Y VERIZON ISN'T [PAYING MUCH YOU CAN'T GET ANYONE TO WORK NIGHTS.
I WILL CALL BILLING TOMORROW. i WANT MY MONEY BACK FOR THIS MONTH'S PAYMENT.
THIS IS THE WORST SERVICE I HAVE EVER EXPERIENCED. AT LEAST BRIGHTHOSUE IS HERE I TAMPA.

What type of phone do you have? Is it a newer, 4G phone? Those phones are NOT available with one of the pre-paid plans.
Do you have a Family plan, or only an individual plan? Family plans are not an option on pre-paid plans. You would have to manage each line separately, keeping a pool of money available in each plan to be paid when the plan renews each month.
Several people have posted on these forums when they have forgotten to "fund" their pre-paid account and have lost their number and have to begin service again from scratch. There are also those on these forums who have forgotten the funds in their pre-paid account "expire" after a period of time and money in your account can be lost in this manner. Yes, there are upsides, but there ARE downsides to having a pre-paid account. You would have to balance the pros and cons to see which would be the best fit for you.
Of course, pre-paid is an option, one which everyone must make for themselves. Not everyone will be happy with a pre-paid, but if price is the deciding factor in your choice, it may be the correct choice in your case.

Why is the service at verizon so poor?

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