Why is the support service for Adobe CC so bad?

...after more than 2 hours on the phone, giving up on a reply from web chat and seeing no response to my question on these discussions...I am asking why is the support service for Adobe CC so bad?

Hi Sean,
I am sincerely sorry to hear you are having trouble with our customer support.
Please, allow me to get in touch with you by email.
Thank you.
Arnaud.

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    Hi ErstwhileCreative,
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  • What is the voice number for Adobe technical support?

    What is the voice number for Adobe technical support?   I cannot locate it anywhere on this adobe.com, and keep getting stuck in circular links which cycle through: product/support options/product.  All I can find is the sales line which at last check has no support option.  Thanks.

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  • Why do I get an error message when I try installing the free trial for Adobe Illustrator

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    Hola, espero hablen Español.
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  • Problem description: My MacBook Pro is running really slow. Applications won't open or take up to 10 min.  EtreCheck version: 2.1.5 (108) Report generated December 27, 2014 at 9:15:58 PM CST  Click the [Support] links for help with non-Apple products

    Problem description:
    My MacBook Pro is running really slow. Applications won’t open or take up to 10 min.
    EtreCheck version: 2.1.5 (108)
    Report generated December 27, 2014 at 9:15:58 PM CST
    Click the [Support] links for help with non-Apple products.
    Click the [Details] links for more information about that line.
    Click the [Adware] links for help removing adware.
    Hardware Information: ℹ️
      MacBook Pro (13-inch, Late 2011) (Verified)
      MacBook Pro - model: MacBookPro8,1
      1 2.4 GHz Intel Core i5 CPU: 2-core
      4 GB RAM Upgradeable
      BANK 0/DIMM0
      2 GB DDR3 1333 MHz ok
      BANK 1/DIMM0
      2 GB DDR3 1333 MHz ok
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      Intel HD Graphics 3000 - VRAM: 384 MB
      Color LCD 1280 x 800
    System Software: ℹ️
      OS X 10.10.1 (14B25) - Uptime: one day 6:55:8
    Disk Information: ℹ️
      TOSHIBA MK5065GSXF disk0 : (500.11 GB)
      EFI (disk0s1) <not mounted> : 210 MB
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      HD (disk1) /  [Startup]: 498.88 GB (5.04 GB free) (Low!)
      Core Storage: disk0s2 499.25 GB Online
      MATSHITADVD-R   UJ-8A8 
    USB Information: ℹ️
      Apple Inc. FaceTime HD Camera (Built-in)
      Apple Inc. BRCM2070 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Inc. Apple Internal Keyboard / Trackpad
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
      Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Kernel Extensions: ℹ️
      /System/Library/Extensions
      [loaded] com.epson.driver.EPSONProjectorUDAudio (1.30 - SDK 10.4) [Support]
      [not loaded] com.seagate.driver.PowSecDriverCore (5.2.6 - SDK 10.4) [Support]
      /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns
      [not loaded] com.seagate.driver.PowSecLeafDriver_10_4 (5.2.6 - SDK 10.4) [Support]
      [not loaded] com.seagate.driver.PowSecLeafDriver_10_5 (5.2.6 - SDK 10.5) [Support]
      [not loaded] com.seagate.driver.SeagateDriveIcons (5.2.6 - SDK 10.4) [Support]
    Problem System Launch Agents: ℹ️
      [killed] com.apple.CallHistoryPluginHelper.plist
      [killed] com.apple.coreservices.appleid.authentication.plist
      [killed] com.apple.icloud.fmfd.plist
      [killed] com.apple.telephonyutilities.callservicesd.plist
      4 processes killed due to memory pressure
    Problem System Launch Daemons: ℹ️
      [killed] com.apple.ctkd.plist
      [killed] com.apple.icloud.findmydeviced.plist
      [killed] com.apple.ifdreader.plist
      [killed] com.apple.nehelper.plist
      [killed] com.apple.wdhelper.plist
      [running] com.seagate.TBDecorator.plist [Support]
      5 processes killed due to memory pressure
    Launch Agents: ℹ️
      [not loaded] com.adobe.AAM.Updater-1.0.plist [Support]
      [loaded] com.carbonite.launchd.carbonitealerts.plist [Support]
      [running] com.carbonite.launchd.carbonitestatus.plist [Support]
      [loaded] com.coupons.coupond.plist [Support]
      [loaded] com.hp.help.tocgenerator.plist [Support]
      [loaded] com.trendmicro.itis.dca.plist [Support]
      [running] com.trendmicro.itis.uimgmt.agent.plist [Support]
    Launch Daemons: ℹ️
      [failed] com.adobe.fpsaud.plist [Support]
      [running] com.carbonite.launchd.carbonitedaemon.plist [Support]
      [loaded] com.microsoft.office.licensing.helper.plist [Support]
      [running] com.trendmicro.icore.av.plist [Support]
      [running] com.trendmicro.icore.main.plist [Support]
      [running] com.trendmicro.icore.wp.plist [Support]
      [running] com.trendmicro.itis.plugin.plist [Support]
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      [loaded] com.adobe.AAM.Updater-1.0.plist [Support]
      [loaded] com.google.keystone.agent.plist [Support]
      [invalid?] com.jdibackup.JustCloud.autostart.plist [Support]
      [invalid?] com.jdibackup.JustCloud.backupstart.plist [Support]
      [loaded] com.trendmicro.itis.uninstaller.plist [Support]
    User Login Items: ℹ️
      iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
      bomgar-scc-20130819-104735 UNKNOWN (missing value)
      bomgar-scc-20130905-143949 UNKNOWN (missing value)
      USB Display Agent Application (/Applications/USB Display/USB Display.app/Contents/Resources/USB Display Agent.app)
      WDDriveUtilityHelper Application (/Applications/WD Drive Utilities.app/Contents/Resources/WDDriveUtilityHelper.app)
      WDSecurityHelper Application (/Applications/WD Security.app/Contents/Resources/WDSecurityHelper.app)
      USB Display Agent Application (/Applications/USB Display/USB Display.app/Contents/Resources/USB Display Agent.app)
      bomgar-scc-20130819-104735 UNKNOWN (missing value)
      bomgar-scc-20130905-143949 UNKNOWN (missing value)
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      HP Product Research Application (/Library/Application Support/Hewlett-Packard/Customer Participation/HP Product Research.app)
    Internet Plug-ins: ℹ️
      SharePointBrowserPlugin: Version: 14.4.7 - SDK 10.6 [Support]
      FlashPlayer-10.6: Version: 15.0.0.223 - SDK 10.6 [Support]
      CouponPrinter-FireFox_v2: Version: 5.0.5 - SDK 10.6 [Support]
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      Default Browser: Version: 600 - SDK 10.10
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    Safari Extensions: ℹ️
      Trend Micro Toolbar [Installed]
    3rd Party Preference Panes: ℹ️
      Carbonite  [Support]
      Flash Player  [Support]
      Paragon NTFS for Mac ® OS X  [Support]
      Seagate Dashboard for Mac OSX  [Support]
    Time Machine: ℹ️
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      Auto backup: YES
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          3% JustCloud
          3% Wondershare Player
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      335 MB iPhoto Library Manager
      180 MB Finder
      142 MB iMovie
      70 MB Preview
      51 MB Microsoft Word
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      897 MB Inactive RAM
      1.17 GB Wired RAM
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      1.42 GB Page-outs
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      Dec 26, 2014, 03:47:17 PM /Library/Logs/DiagnosticReports/CarboniteDaemon_2014-12-26-154717_[redacted].cp u_resource.diag [Details]
      Dec 26, 2014, 02:22:01 PM Self test - passed
      Dec 26, 2014, 11:48:03 AM /Library/Logs/DiagnosticReports/CarboniteDaemon_2014-12-26-114803_[redacted].cp u_resource.diag [Details]

    You have nearly run out of disk space.  Either purchase a larger one or start cleaning out the one you have?

  • Hi, I have problem with importing MOV files from SJCAM 4000. MOV files are in supported formats for Adobe Premiere Elements 11. But if I'm importing MOV file, only audio part is imported, video part is not imported. How can I solve this problem?

    Hi, I have problem with importing MOV files from SJCAM 4000. MOV files are in supported formats for Adobe Premiere Elements 11. But if I'm importing MOV file, only audio part is imported, video part is not imported. How can I solve this problem?

    haben
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  • EtreCheck version: 2.1.5 (108) Report generated 4 January 2015 14:29:26 GMT  Click the [Support] links for help with non-Apple products. Click the [Details] links for more information about that line. Click the [Adware] links for help removing adware

    My Mac is very slow and applications take a long time to load, especially Safari and iTunes.  Please help.    I have run the Etrecheck report and these are results.
    Thanks Pat
    EtreCheck version: 2.1.5 (108)
    Report generated 4 January 2015 14:29:26 GMT
    Click the [Support] links for help with non-Apple products.
    Click the [Details] links for more information about that line.
    Click the [Adware] links for help removing adware.
    Hardware Information: ℹ️
      iMac (21.5-inch, Mid 2011) (Verified)
      iMac - model: iMac12,1
      1 2.7 GHz Intel Core i5 CPU: 4-core
      4 GB RAM Upgradeable
      BANK 0/DIMM0
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      BANK 1/DIMM0
      2 GB DDR3 1333 MHz ok
      BANK 0/DIMM1
      empty empty empty empty
      BANK 1/DIMM1
      empty empty empty empty
      Bluetooth: Old - Handoff/Airdrop2 not supported
      Wireless:  en1: 802.11 a/b/g/n
    Video Information: ℹ️
      AMD Radeon HD 6770M - VRAM: 512 MB
      iMac 1920 x 1080
    System Software: ℹ️
      OS X 10.10.1 (14B25) - Uptime: 0:32:50
    Disk Information: ℹ️
      ST31000528AS disk0 : (1 TB)
      EFI (disk0s1) <not mounted> : 210 MB
      Macintosh HD (disk0s2) / : 999.35 GB (717.51 GB free)
      Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB
      OPTIARC DVD RW AD-5690H 
    USB Information: ℹ️
      Apple Inc. FaceTime HD Camera (Built-in)
      Seagate Expansion Desk 2 TB
      EFI (disk1s1) <not mounted> : 210 MB
      Seagate Expansion Drive (disk1s2) /Volumes/Seagate Expansion Drive : 2.00 TB (1.66 TB free)
      Apple Inc. BRCM2046 Hub
      Apple Inc. Bluetooth USB Host Controller
      Apple Inc. iPhone
      Apple Internal Memory Card Reader
      Apple Computer, Inc. IR Receiver
    Thunderbolt Information: ℹ️
      Apple Inc. thunderbolt_bus
    Gatekeeper: ℹ️
      Mac App Store and identified developers
    Kernel Extensions: ℹ️
      /Library/Application Support/Avast/components/fileshield/unsigned
      [loaded] com.avast.AvastFileShield (2.1.0 - SDK 10.9) [Support]
      /Library/Application Support/Avast/components/proxy/unsigned
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      [loaded] com.avast.userinit.plist [Support]
      [running] com.epson.Epson_Low_Ink_Reminder.launcher.plist [Support]
      [loaded] com.epson.esua.launcher.plist [Support]
      [running] com.epson.eventmanager.agent.plist [Support]
      [loaded] com.oracle.java.Java-Updater.plist [Support]
      [running] com.trusteer.rapport.rapportd.plist [Support]
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      [loaded] com.adobe.fpsaud.plist [Support]
      [loaded] com.avast.init.plist [Support]
      [loaded] com.avast.uninstall.plist [Support]
      [failed] com.avast.update.plist [Support]
      [loaded] com.microsoft.office.licensing.helper.plist [Support]
      [loaded] com.oracle.java.Helper-Tool.plist [Support]
      [running] com.trusteer.rooks.rooksd.plist [Support]
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      [invalid?] com.avast.home.userinit.plist [Support]
      [running] com.microsoft.LaunchAgent.SyncServicesAgent.plist [Support]
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    Internet Plug-ins: ℹ️
      FlashPlayer-10.6: Version: 16.0.0.235 - SDK 10.6 [Support]
      Default Browser: Version: 600 - SDK 10.10
      AdobePDFViewerNPAPI: Version: 11.0.07 - SDK 10.6 [Support]
      AdobePDFViewer: Version: 11.0.07 - SDK 10.6 [Support]
      DivXBrowserPlugin: Version: 2.2 [Support]
      Flash Player: Version: 16.0.0.235 - SDK 10.6 [Support]
      OVSHelper: Version: 1.1 [Support]
      QuickTime Plugin: Version: 7.7.3
      JavaAppletPlugin: Version: Java 8 Update 25 Check version
    Safari Extensions: ℹ️
      wrc [Installed]
    3rd Party Preference Panes: ℹ️
      DivX  [Support]
      Flash Player  [Support]
      Flip4Mac WMV  [Support]
      GoToMyPC Preferences  [Support]
      Java  [Support]
      Trusteer Endpoint Protection  [Support]
    Time Machine: ℹ️
      Skip System Files: NO
      Auto backup: YES
      Volumes being backed up:
      Macintosh HD: Disk size: 999.35 GB Disk used: 281.84 GB
      Destinations:
      Seagate Expansion Drive [Local]
      Total size: 2.00 TB
      Total number of backups: 78
      Oldest backup: 2013-07-28 18:09:06 +0000
      Last backup: 2015-01-04 14:29:38 +0000
      Size of backup disk: Adequate
      Backup size 2.00 TB > (Disk used 281.84 GB X 3)
    Top Processes by CPU: ℹ️
          2% WindowServer
          1% mds
          0% fontd
          0% mds_stores
          0% com.avast.daemon
    Top Processes by Memory: ℹ️
      120 MB Safari
      112 MB com.avast.daemon
      94 MB com.apple.WebKit.WebContent
      56 MB spindump
      52 MB mds_stores
    Virtual Memory Information: ℹ️
      479 MB Free RAM
      1.56 GB Active RAM
      1.11 GB Inactive RAM
      904 MB Wired RAM
      5.37 GB Page-ins
      75 MB Page-outs
    Diagnostics Information: ℹ️
      Jan 4, 2015, 01:57:18 PM Self test - passed
      Standard users cannot read /Library/Logs/DiagnosticReports.
      Run as an administrator account to see more information.

    patbythesea wrote:
    Can I assume that with my Mac I do not need any additional virus protection software?  If I do, what should I use?
    See my Mac Malware Guide for help on protecting yourself from malware. You generally don't need anti-virus software.
    (Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.)

  • Why does the payment screen for the creative cloud change from english to portuguese?

    Why does the payment screen for the creative cloud change from english to portuguese?
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    I've tried contacting Adobe, but they're ways of contacting them are a pain in the ***. The chat doesn't work and I'm on hold forever when I call.

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    -right down to how you spell and punctuate the parts of your name and address
    Change/Verify Account https://forums.adobe.com/thread/1465499 may help
    -Credit card https://helpx.adobe.com/utilities/credit-card.html
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    -http://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id. html

  • Why is the support so bad and expensive?

    Putting in my serial number of a product that is now useless tells me I'm not covered by the support so I have to pay £25 to have someone call me.
    When I put in all my details so I can phone Apple myself I then get given a premium rate number to phone and when I get through I start getting asked the same questiuons I answered online ( to get my case number ) so the call is going to end up costing more than it should. The case number is supposed to make the call quicker.
    Why is help so expensive here?
    Why can't I just email support?

    John Galt, the poster already did that as he said in this discussion. He said:
    I'm sure with the millions of dollars Apple make every day they can pay staff for support. Instead of that they create a forum where people can do their work for them for free.
    I've posted details about my problem herehttps://discussions.apple.com/message/25581520#25581520
    John Galt wrote:
    Post details of your own problem by starting your own Discussion, not by replying to someone else's. That is the best way to exploit the free resources of this free website.
    Otherwise, your only question "why is the support so bad and expensive" stands. It has been answered in this Discussion, which will effectively close it for those willing to help.

  • What is the Smartnet service for the 2504 license upgrade LIC-CT2504-UPG ?

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  • Why does the file Name for file attached with Annotations "Attach File" (paperclip) become Unknown when Comments are Published?

    Our company recently purchased Adobe Acrobat Pro XI for the purpose of using it for shared electronic reviews.  We are using Send for Shared Review created in Adobe Acrobat Pro XI, and all the Comment tools work as expectedexcept the paperclip in Annotations.
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