Why isn't Apple acknowledging HUGE delays downloading iTunes Plus tracks?

After dozens of posts regarding these problems, still not a word from Apple, here on on the iTunes site.
And of course no fix yet.

Apple is making a bad situation worse by neither limiting demand (sales side) nor increasing supply (more servers).
First and foremost, They just cannot shut down and limit purchases, it doesn't work good of a solution. They just can't get more servers either. You don't just buy a server and hop that it solves the problem seconds after you hook it up.
And it's not a line, with first to buy being first to get downloads -- it's a mob scene as more and more people are trying to download.
A mob scene entering a pipe, thats restricted by bandwidth.
Based on my experience, I think things are getting worse -- of the 32 tracks I purchased, I got 4 in the first 24 hours and have gotten none since.
Plus tracks have only been available for less than 2 days. There are millions of iTunes customers and many of them are using a service that was highly anticipated and demanded. Its like Christmas's with people getting new ipods.
This was my first transaction with the iTunes Store, and I must say I am horrified by how poorly Apple is handling this situation. Do you complain when Best Buy or other retailers are mobbed with people after thanksgiving and after Christmas???

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