Why loading values... is populating in custom option lists

I have created the option list and i have added the values from the view. But values are not gettiing populated in the check-in form. why loading values... is populating in custom option lists

We have encountered a similar issue again. Therefore, I did a bit of a deeper request. I will write my findings, plus there are still few open questions.
First, the customer's issue: the customer wants to have its supplier's ids in documents' metadata. Vendors are populated to a custom database table in UCM's database from a third party system. The customer complains that updates to the custom table were not populated (they do updates in 30 minutes).
a) "loading values" reproduced: I tried to repeat the scenario as described in this issue with Srinath's advices. Even when I did Publish Schema/Publish Schema Base, the issue persisted. The one thing I had to do above that was restarting the browser (I used Mozilla Firefox). Therefore, I assume that values are cached somewhere in the browser and need to be refreshed first (no error in the log)
Q1: Does anybody have a clue how this could be automated? I clicked Check In New - Standard, so I would expect the values to be refreshed
b) I checked the relevant part in the manual (+Managing Repository Content+, chapter 7) and there I found this:
New or modified schemas are automatically updated during each scheduled publishing cycle. Because the default interval between each publishing cycle is set to four hours, you will not see immediate results for new or modified schemas. You can, however, adjust the interval between each publishing cycle by changing the default value of a configuration variable. For more information, see Modifying the Publishing Cycle Interval (page 7-12).
This explains the behavior and confirms Srinath's advices.
c) now, I created a testing table, view, and metadata field, linked it together following the advices. When I got it working I added a new value to the table in the database to find out that I am in problems again - at least this time, Publish Schema/Publish Schema Base did not seem to work for me and I had to restart the content server (which is hardly something I can do every 30 mins like our customer wants).
Q2: Is there a way how to force population of database table updates to views/option lists in UCM?

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  • Over 30 calls to BT Customer Options in 5 days - t...

    Here is the email I have just sent to BT - I really hope somebody can help.
    I had to post it here in a few parts as there is a character limit on forum posts.
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    I've been a paying BT customer since October 2010.  I've had a phone line and broadband service since I became a customer - additionally in September 2011, I also took out the BT Vision Essential package.
    5 days ago I decided to call BT to place an order to upgrade my broadband services to BT Infinity Unlimited Option 2 as I was unable to upgrade online.
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    I had explained to the lady that I wanted to upgrade to Infinity, I had tried to do this on the BT website but had been given an error message advising me to contact BT by phone.  The lady acknowledged that this was indeed the case due to a technical problem with my existing broadband service.
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    I was told to call back in 24 hours.
    I called back the following day and was told that the handset order had been cancelled and I asked the call taker to suggest a phone I could rent which would allow me to send and receive SMS messages.  This person told me there was only one handset available to rent on his system and this handset didn't do text messaging.
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    I was put on hold for a short time before the line went dead. He had hung up on me.
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    She then backtracked and said that all of my handset orders had been cancelled and that she would put me through to the engineers department to sort out the appointment confirmation for the Infinity.  Reluctantly, I agreed to be transferred to the engineers department.
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    The very problem that had been identified during the first call I had made to BT.
    She told me that she would have to put in a request for BT to update my account and that I would have to wait 5 days before they could even tell me if and when an engineer would be coming out.
    This is despite me receiving written confirmation of an engineers appointment and being told on three occasions that the broadband alignment issue had already been resolved and that my order was fine.
    I explained that BT had told me they had already fixed the problem and that waiting another 5 days before even getting an appointment was not acceptable.  She advised me that BT had certainly not fixed the problem as they had said, and that they would check again in 5 days time and contact me.
    Once again, very upset by the complete lack of competence on BT's part, I agreed it wasn't her fault and asked if there was anything she could do to hurry things up.
    She offered to get me a callback in 3 days time instead instead of 5, and assured me that they would try and fast-track an engineer's appointment as soon as the issue was resolved.  She said this was the best she could do.
    So, now after 5 days of constant telephone calls to and from BT, I still do not have a date for my new Infinity service.  I have a handset that I do not want (Graphite), I have not received any returns packaging to return the unwanted handset and there's a good chance I will receive a further two handsets which I have cancelled and will be expected to return.
    I've called BT over 30 times in 5 days and literally spent hours talking to people who were just not equipped to deal with simple product and service queries and were not able to identify problems without being prompted by the customer.
    In addition, I've just received my latest BT bill and there is a delivery charge on there for one of the handset orders that I had cancelled.  I was told when I cancelled the first order that I would not incur any charges.  I have been charged for delivery anyway and have not received the returns packaging to be able to send the Graphite handset back.
    I just cannot understand how something as simple as upgrading my broadband and trying to rent or purchase a handset, so I can make use of my free text messages, has turned into such an issue.  This is by far the worst customer service I have ever received in my life.
    I really hope that on Monday I will get a call to say that my Infinity order is fine and that an engineer will be coming.
    I also want the returns packaging to send the Graphite handset back to you.
    I want my handset delivery charges taking off my bill straight away and written confirmation that I will not be paying any rental fee's for these handsets.
    In return for the hours I have wasted on the phone to BT (which can be verified by your records), it would be nice if BT were willing to let me have one of the BT Diverse 7100 single handsets free of charge.
    Although, after everything this week I don't have much confidence in BT's customer service.
    I may still consider cancelling my order for the Infinity broadband and call package, if I don't get my engineer appointment on Monday, and if that's the case I will also cancel my current telephone, broadband and vision services when the 12 month contract expires on 7th September this year.
    I really hope BT can redeem themselves this time, if not I'm off to Sky.
    Kind regards,
    An exhausted, disappointed and confused customer.

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