Why music won't play when i double click on it. software issue? i need help

When I double click on a song or hit the play button, it doesn't do anything. I had this problem before but it seemed to fix itself after a few days. 2 weeks ago, itunes, along with any type of media on my computer, stopped working again. If I try to play a video in itunes or WMP, it just skips right through in about 3 jumps without any sound. I also can't stream videos on the internet. Dell told me it was a software issue and I had to pay $150 for them to tell me how to fix it. Nonsense. Can anybody help?

Here's a place to start
http://support.apple.com/kb/TS1362

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