Why won't itunes load on travelmate 290

I have an Acer Travelmate 290 and although I can download iTunes on it, it refuses to work properly.
I cannot sync to it and all the features are not present.
Can anyone help?
I'm not a "Techie" so dumb your answers down please.

"Clydeb77
Re: Why won't iTunes load on my phone, it just keeps spinning and saying 'Loading'....
Dec 11, 2013 3:24 PM (in response to 65CES)
reset all settings"
Only do this after restarting the device...

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