Why wont my songs download completely?
I have purchased a load of songs from itunes as i got my iphone a few days ago and it has taken the money for the songs but only 3 songs have downloaded and there are a quite a few albums still to go. When i go on downloads it says 'waiting' and this status hasnt changed for a few hours.. How do i get the songs to download??
Hi wilma13,
You may want to see if the "Manually Manage" option has been checked (it may have been automatically set to this if you updated iTunes to work with your new iPhone); you may find the following article helpful:
Apple Support: Managing content manually on iPhone, iPad, and iPod
http://support.apple.com/kb/ht1535
Regards,
- Brenden
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Welcome to Apple Support Communities.
You may find these steps helpful for resolving the issue you're encountering:
iTunes Store: Troubleshooting iTunes Match
http://support.apple.com/kb/ts4054
Songs containing DRM (Digital Rights Management) may not appear, or may appear grayed out in iCloud. This can occur if your computer is not authorized for playback of that content. Try authorizing your computer, then manually update iTunes Match.
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I bought the Fall Out Boy PaxAm Days album a few months ago and it the songs wouldn't play on the computer I purchased them on. So today I tried a different computer and they all downloaded but half of the songs will not play all the way through. I'm perturbed that I can't play them or get my 5 dollars back.
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ThanksHello GHarchack,
It sounds like you made a purchase from the iTunes Store and downloaded the songs but they will not all play the entire way through. It sounds like the files in question may not have downloaded completely. Try deleting the affected songs from your computer:
iTunes 11 for Windows: Delete songs, playlists, or other items
http://support.apple.com/kb/PH12359
Then you can redownload them from your purchased history usign the following article:
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
Click iTunes Store near the top of the iTunes window.
Click the Purchased link at the right of the iTunes Store homepage (below Quick Links).
In the page that appears, select a category.iTunes shows you which of your purchases are available for download. You can view all of your past purchases, or just the ones not currently in your iTunes library. Items already in your library aren’t available for download.If you select Music, you can view your purchases by song, artist, or album. If you’re viewing by album, click an album to see which songs on it are available for downloading.To search for an item, type its name or a keyword in the search field, and then press the Return key to view your search results.
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If the issue persists I would reach out to our iTunes Support team directly with the following article:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBooks Store purchase
http://support.apple.com/kb/ht1933
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