Why would my customer reading my pdf file get this message: 'Licensing for this product has stopped'?

why would my customer reading my pdf file get this message: 'Licensing for this product has stopped'?
The message goes on to say, 'you cannot use this product at this time. You must repair the problem by uninstalling and then reinstalling this product or contacting your IT administrator or Adobe customer support for help.'

Hi sivey@pdx,
Can you please let us know the following:
- Operating System installed;
- Name and version of the Adobe Product (Adobe Reader or Adobe Acrobat);
- Screenshot of the error message.

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Why would my customer reading my pdf file get this message: 'Licensing for this product has stopped'?

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