Why would you charge me $40 for a supposedly free upgrade?Have been a faithful verizon customer for years went in for myfree upgrade and paid for a iphone and protectve cover now I have to pay a fee for a free service? I will start switching my devices to

Why would you charge me$40 for a free upgrade? I chose a iPhone and paid you the difference plus protective cover, now you want to charge  me a fee for activating a number I have had for years!!!  I have been a faithful Verizon customer for years but I will switch companies when my contracts are up or I can get a buy out from another company, your free upgrade is not free and is a false advertisement as far as I'm concerned

However you had already stated you did not choose a "free upgrade", but paid the difference for an iPhone. So much for your "free upgrade". Additionally, I was not aware Verizon was in the business of giving away "free service"(s)?????? Purchasing a "free" or "reduced price" phone IS NOT a free service. You sign a contract in exchange for receiving that benefit. There is an upgrade fee along with that service you are contracted to complete or you will be charged an early termination fee(ETF), so this IS NOT a free service.
Yes, you have a choice to go with another provider which ALSO charges an upgrade fee OR charges you full retail value for your phone. So much for a "free upgrade" there.
AT&T = upgrade fee
Sprint = upgrade fee
T-Mobile = no upgrade fee but must pay full retail cost for the phone
For what it is worth, you would not have had to pay an upgrade fee had you simply paid full retail cost for your phone OR purchased it with Edge at full retail cost. Depending on your calling plan and data allowance, you may have even ended up paying less for your phone had you done so. That is why a little research before you make a purchase can go a long way.
I know it is cheaper for me to pay full retail for a phone than to purchase a discounted device in exchange for signing a contract.
Good luck with the new provider.

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