.wid file opens for some developers Web Intell Rich Client but not others

4 developers with same BO client installs @ 12.2.7.598** (server at 3.2 SP 2.7)
2 can read demo .wid files and 3rd party supplied .wid file, 2 cannot!*
Error produced when running:
An internal error occured while calling 'openDocumentMDP' API. (Error: ERR_WIZ_30270).
Last few lines of Trace file produced for the 2 that cannot run the .wid(s):.
ERROR COMPONENT="WIS" ERRORCODE="30270" ERRORTYPE="USER" MESSAGE="An internal error occured while calling 'openDocumentMDP' API. (Error: ERR_WIS_30270)" PREFIX="ERR">
<DEBUGINFO BORESULT="5" FILENAME="kdgWICDZ_i2.cpp" LINEPOSITION="792" MODULENAME="WICDZServer_i"/>
<REQUESTINFO COMMANDID="" COMMANDNAME="" DPID="" DPLONGNAME="" DPNAME=""/>
-Tried removing all files under LocData, the error still produces and
creates a new trace file.
-tried 2 that can open .wid to "open and save for all" a .wid and send back to us 2 that can't open, still no success
Please Advise,
MAC

Hi,
First of all, you'll need to work out if the problem is install/machine based, or user-based. Get the users than can't open the file to log in on the machines of the two people that can open the report. What happens?
If they can open the report on the other machine, it's a client issue, I'd suggest a double-check that the versions match and/or a re-install.
If they can't open the reports on the other machines then it's a server/user problem. Either examine the user accounts to identify the differences, or just re-create the users from scratch to match the two users who can open the reports.

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