Wife's Mac Book Pro locked up will not allow her to log on, it froze up on her so she did a hard shut down by holding power button until it shut down. Will power up but not allow her to log in on the log in screen. Any suggestions?
Wife's Mac Book Pro locked up. She shut it down by holding power button unitl it shut down, when she powers it up now it will not allow her to log in on the log in screen. Any suggestions?
Reinstalling Lion/Mountain Lion Without Erasing the Drive
Boot to the Recovery HD: Restart the computer and after the chime press and hold down the COMMAND and R keys until the menu screen appears. Alternatively, restart the computer and after the chime press and hold down the OPTION key until the boot manager screen appears. Select the Recovery HD and click on the downward pointing arrow button.
Repair the Hard Drive and Permissions: Upon startup select Disk Utility from the main menu. Repair the Hard Drive and Permissions as follows.
When the recovery menu appears select Disk Utility. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the main menu.
Reinstall Lion/Mountain Lion: Select Reinstall Lion/Mountain Lion and click on the Continue button.
Note: You will need an active Internet connection. I suggest using Ethernet if possible because it is three times faster than wireless.
Similar Messages
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When my wife's Mac Book Pro was being updated to the latest version of OS X the laptop locked up at a grey screen with the Apple icon and status bar. Is there any way to recover the data and complete the install? I have not tried anything yet because of the data issue. I am not sure which OS X version as I did not install the software.
Used Macs of every description are always available on Ebay and Craigslist and from a plethora of online used-Mac resellers. Apple sells refurbished late-model Macs at 10-20% discounts with a new-computer warranty and the opportunity to extend the warranty with AppleCare.
http://store.apple.com/us/browse/home/specialdeals/mac -
How do I add Another "User" login to my wife's Mac Book Pro?
How do I add Another "User" login to my wife's Mac Book Pro?
System Preferences>Accounts. Unclick the lock and add away.
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I have to reenter my Wifi password every time I restart my Ipod touch. It used to retain the password but now it drops out when I turn the Ipod off. Any suggestions?
Try:
ipod touch wont remember wifi password: Apple Support Communities
Also, have you looked at the previous discussions listed on the right side of this page under the heading "More Like This"? -
Wifi On Mac Book Pro Not Connecting
The wifi I am about to lose my mind! The wifi on my mac book pro will not connect to my home router. I had this problem when I moved in (2 months ago) and the solution would be to unplug the router and the cable modem and plug them back in a few minuets later. However, that fix is no longer working. My network has a password protected option and one without a password. I can connect to the password protected option fine. However, after a period of time that ranges from a few seconds to a few minuets I will get a pop up that says "connection time out has occurred" and I will no longer have internet connection. I have to go back to the wifi icon on the top tool bar and reselect the network. This happens non-stop. When I try to connect to the other password-protected network I will enter my password and it says connection time out has occurred and will not connect. If I enter the wrong password it just says invalid password. EVERYTHING else I own works on the network. My roku, ipod, ipad, kindle, galaxy 4, my roomate's iPhone, and both my roomates' laptops (neither are macs). It is not a matter of there being too much traffic on the network (like Apple suggested) because I have disconnected literally everything else just to see if it would work and it still did not. My internet works fine when I am on my college campus, but when I go other places like Starbucks or the air port I do notice that my internet is substantially slower then the people sitting next to me.
So I called Apple because I bought the extended apple care. They went through their long list of troubleshooting...it all failed...so naturally they concluded that it must be the router that’s causing the problems.
Its not the router. Everythign else works on the network. There is post after post on here about the same exact thing happening to literally hundreds of other people. It is a brand new router. And at my last apartment wifi was included in the rent (so it was the apartment's router not one I bought) and the same problem still occurred (Apple has record of this because I called them then too). At my old apartment I resorted to just plugging it in the wall with an Ethernet cord but unfortunately, that is not an option at my new house.
Apple said that I can bring it in and have them look at it but it’s obviously going to work there and I really do not have time to drive all the way there for them to just tell me that since it works there it must be router's fault when I know its not.
Has anyone had any luck in dealing with Apple and Apple Care in regards to this issueIt would help us to know which model computer you have, which OS version you're using, how much RAM (if applicable), etc. You can have this info displayed on the bottom of every post by completing your system profile and filling in the information asked for.
This will help in providing you with the correct troubleshooting solutions. The more info about your computer you include, the easier it is to help you.
If you do not know the model of your Mac, you can check under Apple Menu/About This Mac - which is located in the upper left hand corner of your Finder. -
While transferring files from one external hard drive to another, my MacBook Pro routinely would freeze and often render a message to hold down the start button until it shut down and then restart. I have i7 why does it keep locking up?
You can go back to original hardware; run Apple Hardware Test even.
Remove 3rd party RAM ( much rarer I think )
USB printers, cables, devices and drivers.
What changed?
Also, this is not MBP forum.
http://www.apple.com/support/macbookpro
And if you are running Lion, head over there, or Snow Leopard OS X community.
FAQ kernelpanic
Avoiding eliminating Kernel panics
Mac OS X Kernel Panic FAQ -
Mac Book Pro locks up after initial boot-up
I have a late 2011 Mac Book Pro, 2.4 GHz running OS X 10.9.2. During normal operations I am typically using 4-5 GB of RAM. I have a 750 GB hard drive with 671 GB of free drive space. After a normal boot-up the computer completely locks-up/freezes and I get the pin wheel indefinately. I have tried the following items so far in an attempt to rectify the issue:
1) Reset NVRAM
2) Verfied that the issue remains with and without external keyboard, mouse, network cable and thunderbolt display attached.
3) Verfied that there is no disk in the optical drive.
4) Started up via the Recovery drvie and ran all disk utilities (repair disk, verify disk, and repair permisisons). Both repair disk and verfiy disk came back without any issues noted. Repair premissions came back with some iBooks errors that it said it fixed. This has not corrected my problem.
5) Resinstalled the entire OS from the disk utility in Recovery Mode. This seemed to correct my problem for almost a week but the same issue started happening again.
It should be noted that this issue started within a day or two of loading the 10.9.2 update. The machine appears to run fine from Safe Mode, which I am using now to write this message. I was also able to use Safe Mode to run a web conference at work this morning with out any additional issues so I can't believe it is a hardware issue.
Any help and/or suggestions would be greatly appreciated.Well I ran it from safe mode and these are the results:
Hardware Information:
MacBook Pro (15-inch, Late 2011)
MacBook Pro - model: MacBookPro8,2
1 2.4 GHz Intel Core i7 CPU: 4 cores
8 GB RAM
Video Information:
Intel HD Graphics 3000 - VRAM: 512 MB
AMD Radeon HD 6770M - VRAM: 1024 MB
System Software:
OS X 10.9.2 (13C64) - Uptime: 0 days 0:12:57
Disk Information:
APPLE HDD HTS727575A9E362 disk0 : (750.16 GB)
EFI (disk0s1) <not mounted>: 209.7 MB
Macintosh HD (disk0s2) / [Startup]: 749.3 GB (670.88 GB free)
Recovery HD (disk0s3) <not mounted>: 650 MB
MATSHITADVD-R UJ-8A8
USB Information:
Apple Inc. FaceTime HD Camera (Built-in)
Apple Inc. BRCM2070 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
FireWire Information:
Thunderbolt Information:
Apple Inc. thunderbolt_bus
Startup Items:
PKard: Path: /Library/StartupItems/PKard
Launch Daemons:
[System] com.adobe.fpsaud.plist 3rd-Party support link
[System] com.mcafee.ssm.Eupdate.plist 3rd-Party support link
[System] com.mcafee.ssm.ScanManager.plist 3rd-Party support link
[System] com.mcafee.virusscan.fmpd.plist 3rd-Party support link
[System] com.microsoft.office.licensing.helper.plist 3rd-Party support link
Launch Agents:
[System] com.citrix.AuthManager_Mac.plist 3rd-Party support link
[System] com.citrix.ReceiverHelper.plist 3rd-Party support link
[System] com.citrix.ServiceRecords.plist 3rd-Party support link
[System] com.mcafee.menulet.plist 3rd-Party support link
[System] com.mcafee.reporter.plist 3rd-Party support link
[System] com.thursby.pkard.tokendagent.plist 3rd-Party support link
User Launch Agents:
[not loaded] com.adobe.ARM.[...].plist 3rd-Party support link
[not loaded] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist
[not loaded] com.google.keystone.agent.plist 3rd-Party support link
User Login Items:
Activity Monitor
Internet Plug-ins:
FlashPlayer-10.6: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
Default Browser: Version: 537 - SDK 10.9
AdobePDFViewerNPAPI: Version: 10.1.9 3rd-Party support link
AdobePDFViewer: Version: 10.1.9 3rd-Party support link
Flash Player: Version: 12.0.0.77 - SDK 10.6 3rd-Party support link
net.juniper.DSSafariExtensions: Version: (null) 3rd-Party support link
CitrixICAClientPlugIn: Version: 11.8.0 - SDK 10.7 3rd-Party support link
QuickTime Plugin: Version: 7.7.3
SharePointBrowserPlugin: Version: 14.3.9 - SDK 10.6 3rd-Party support link
JavaAppletPlugin: Version: Java 7 Update 51 3rd-Party support link
Safari Extensions:
Evernote Web Clipper: Version: 6.0.5
Audio Plug-ins:
BluetoothAudioPlugIn: Version: 1.0 - SDK 10.9
AirPlay: Version: 2.0 - SDK 10.9
AppleAVBAudio: Version: 203.2 - SDK 10.9
iSightAudio: Version: 7.7.3 - SDK 10.9
iTunes Plug-ins:
Quartz Composer Visualizer: Version: 1.4 - SDK 10.9
User Internet Plug-ins:
CitrixOnlineWebDeploymentPlugin: Version: 1.0.60 3rd-Party support link
3rd Party Preference Panes:
Flash Player 3rd-Party support link
Old Applications:
None
Time Machine:
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 697.84 GB Disk used: 73.03 GB
Destinations:
Time Machine [Local] (Last used)
Total size: 148.73 GB
Total number of backups: 13
Oldest backup: 2014-03-12 18:39:36 +0000
Last backup: 2014-03-18 19:23:03 +0000
Size of backup disk: Too small
Backup size 148.73 GB < (Disk used 73.03 GB X 3)
Time Machine details may not be accurate.
All volumes being backed up may not be listed.
Top Processes by CPU:
59% mdworker
2% mds
2% EtreCheck
2% WindowServer
1% ps
Top Processes by Memory:
172 MB com.apple.WebKit.WebContent
147 MB com.apple.IconServicesAgent
90 MB Safari
74 MB CalendarAgent
66 MB WindowServer
Virtual Memory Information:
5.29 GB Free RAM
1.74 GB Active RAM
340 MB Inactive RAM
645 MB Wired RAM
241 MB Page-ins
0 B Page-outs -
Since updating to mavericks my mac boook pro locks up 3 to 4 times a day, the only way to recover is to hard reboot the system. This started 2 days ago - about 15 days after upgrading. All teh apps are visible just can't do anything with them.
Please determine if the problems also occur in "Safe Mode":
Safe Mode or "Safe Boot" is a troubleshooting mode that bypasses all third party system extensions and loads only required system components. Read about it: Starting up in Safe Mode
You must disable FileVault before you can start your Mac in Safe Mode.
Starting your Mac in Safe Mode will take longer than usual, graphics will not render smoothly, audio is disabled on some Macs, and some programs (iTunes for example) may not work at all.
Merely starting your Mac in Safe Mode is not intended to resolve the problem, it's to observe its performance without certain additional components.
To end Safe Mode restart your Mac normally. Shutdown will take longer as well. -
Mac Book pro locks up after pressing restart button at login.
I have a MacBook Pro, and I was just logging into my computer when I decided instead of putting my password into the login screen I clicked the back button, I then proceeded to press the restart button from the login screen to restart my computer, but then the courser disappears and the screen starts to darken slowly, (and not from the monitor's lights dimming), from top to bottom. A gray message pops up with a picture of a mac power button behind it and typed in all different languages it says, "Please hold down the power button for a few seconds to shutdown your computer." or something like that. I am sure it is an official message from apple and I have had this before but I think this is a major bug that apple might have missed or maybe I just haven't heard of the solution yet. BUT IT ONLY HAPPENS WHEN I ATTEMPT TO RESTART FROM THE LOGIN SCREEN. If anyone is having this same problem I would like to hear about it or if you have any suggestions on how to fix this issue that would be great, Thanks.
PS: This error does not seem to affect my friends mac book.I have a MacBook Pro, and I was just logging into my computer when I decided instead of putting my password into the login screen I clicked the back button, I then proceeded to press the restart button from the login screen to restart my computer, but then the courser disappears and the screen starts to darken slowly, (and not from the monitor's lights dimming), from top to bottom. A gray message pops up with a picture of a mac power button behind it and typed in all different languages it says, "Please hold down the power button for a few seconds to shutdown your computer." or something like that. I am sure it is an official message from apple and I have had this before but I think this is a major bug that apple might have missed or maybe I just haven't heard of the solution yet. BUT IT ONLY HAPPENS WHEN I ATTEMPT TO RESTART FROM THE LOGIN SCREEN. If anyone is having this same problem I would like to hear about it or if you have any suggestions on how to fix this issue that would be great, Thanks.
PS: This error does not seem to affect my friends mac book. -
Mac Book Pro Locks up when opening Date and Time system preferences
Hi,
I have a macbook pro which i have had for about 6 months and i am so pleased with it. But now i have a problem.
Everytime i go into system preferences and then to the date and time settings it locks up. The date and time settings window will appear and looks normal but i cant do nething with it, and when i hover over the window with my mouse i get the little spinning coloured mouse icon. The only way i can then exit it is to "Force Quit" it. I reinstalled mac os x last night, to see if this would fix the problem, but it did not, and have received all updates for it.
I used to have a problem where the time would be either 1 hour fast or 1 hour slow and this would keep changing by itself everytime i started the computer.
Regards
CharlieThanks for the replies guys...
Yes, the date/time is set to auto and the source is "Apple Americas/US (time.apple.com)"
One thing I noticed is that whenever it hangs for 45 sec or so.....once the window shows up (after hanging), the lock for changes is "open".....but if I lock it at that point, close the window and then rt click on time and open Date/Time again, it does not hang......somehow when this is "locked", it does not hang when you want to open it.
But, if u are in the lock mode, and want to "click the lock" to make changes, it hangs on you again......hope this makes sense. -
On my mac book pro Iphoto is not opening from dock
Hi on my mac book pro, media browser was't working. I been told to drag { iLifeMediaBrowser.framework } to Trash I did that now my iphoto is not opening,and then I went back and drag iLifeMediaBrowser.framework from trash and place it back. but iphoto still not opening.what can I do is some one can help me please Thank's
Adjust the volume control located in the lower left corner of the YouTube Video Player.
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Help with purchasing new Mac Book Pro- 2014 release vs. 2013?
OK, so my 15" 2008 Mac Book Pro is on its last gasp--didn't help when I dropped it while open (I can now see into its innards though it's still working...sort of).
I'm not a technophile (mainly use my laptop for writing--my profession--and eBay business) so my sister told me to make sure that I had at least 8 GB and a fast processing speed. Retina display not necessary (her graphic artists friends hate it apparently) so that would lower the price; however it seems that there are two releases: Oct 2013 and July 2014. Read up on the latest release but not sure how much is necessary for to have...or care about.
Can you all weigh in and tell me (a) how important it is to have "the latest and greatest" and (b) how necessary is Retina display and (c) which would YOU purchase if you had my budget constraints. Thanks!
Anyway, I've narrowed down my choices of MacBook Pro purchases to what was within my budget: $1300 including tax. I wanted a 15" but it was too much $$$$, plus I can just use an external monitor.
Both are available at Apple. Both come with 1 year and 3-year extended warranties and both have the standard software installed, including Pages.
One more thing....Wondering if having Flash Storage is important? Only refurbished one (see below) has it.
Prices for both end up being almost the same--around $1250 out the door, including tax.
OPTION #1 NEW LAPTOP. July 2014 Release NON RETINA DISPLAY
2.5GHz Dual-core Intel Core i5, Turbo Boost up to 3.1GHz
4GB 1600MHz DDR3 SDRAM — 2x2GB - NOTE: I WOULD HAVE THIS UPGRADED TO 8 MG
500GB Serial ATA Drive @ 5400 rpm
SuperDrive 8x (DVD±R DL/DVD±RW/CD-RW)
Backlit Keyboard (English) & User's Guide
Accessory Kit
OPTION #2 REFURBISHED -Oct. 14 Release - RETINA DISPLAY
13.3-inch (diagonal) Retina display; 2560-by-1600 resolution at 227 pixels per inch
8GB of 1600MHz DDR3L SDRAM
256GB Flash Storage1
720p FaceTime HD camera
Intel Iris GraphicsHmm... I'm not really sure where you found a July 2014 release without a retina display. I think it might be the old version because that laptop was last updated in 2012 (to my understanding. Also, your sister is kind of wrong, if you want a computer that will work well for everyday things, 4gb of ram is just fine. I have a three year old MacBook Air with 4gb of ram and do things in Photoshop, Illustrator, Pixelmator, FCP, etc. all the time running OS X Yosemite and it runs like brand new. However, if you want to future proof it, you might want 8gb so it can always run the latest OSes.
Flash Storage is amazingly fast compared to a Hard Drive. It also has no moving parts, therefore is much more durable, and much more likely to survive a drop than a Hard Drive (which would seem to be useful in your situation).
Also, I don't know why your sister's friends would hate the Retina display. Many people love it because it gives them the ability to edit pixel by pixel with perfect accuracy.
I would go for the Retina display. It has better specs for the same price so why not? Not to mention that it's much faster and will likely receive updates much longer than the new MacBook Pro without Retina display.
I hope I helped.
Austin -
Upgrading from OSX 10.4.9 to OSX 10.6.8 on old Mac Book Pro (2nd computer)
Greetings
I was wondering what the steps and cautions are to upgrade from OSX 10.4.11 on an old Mac Book Pro (2nd computer for shared use in household for emails, etc.) 2.33 Inel Core 2 Duo to OSX 10.6.8 or highest that I can?You will need to get a 10.6 Snow Leopard retail disk which I don't think are still available from Apple.
Google "buy mac 10.6 snow leopard" to get an idea of current pricing. You'll need updates to10.6.8 in order to upgrade to 10.7 (the early core duo MBPros can not do this) or possibly 10.8 but check the exclusion list to be sure.
MacTracker can give you all the details. http://mactracker.ca/ -
Are mac book pros mid 2010 capable of upgrading to mountain lion?
are mac book pros mid 2010 capable of upgrading to mountain lion?
Yes.
Upgrading from Snow Leopard to Lion or Mountain Lion
You can upgrade to Mountain Lion from Lion or directly from Snow Leopard. Mountain Lion can be downloaded from the Mac App Store for $19.99.
If you sign into the App Store and try to purchase Mountain Lion but the App Store says your computer is not compatible then you may still be able to upgrade to Lion per the following information.
A. Upgrading to Mountain Lion
To upgrade to Mountain Lion you must have Snow Leopard 10.6.8 or Lion installed. Purchase and download Mountain Lion from the App Store. Sign in using your Apple ID. Mountain Lion is $19.99 plus tax. The file is quite large, over 4 GBs, so allow some time to download. It would be preferable to use Ethernet because it is nearly four times faster than wireless.
OS X Mountain Lion - System Requirements
Macs that can be upgraded to OS X Mountain Lion
1. iMac (Mid 2007 or newer) - Model Identifier 7,1 or later
2. MacBook (Late 2008 Aluminum, or Early 2009 or newer) - Model Identifier 5,1 or later
3. MacBook Pro (Mid/Late 2007 or newer) - Model Identifier 3,1 or later
4. MacBook Air (Late 2008 or newer) - Model Identifier 2,1 or later
5. Mac mini (Early 2009 or newer) - Model Identifier 3,1 or later
6. Mac Pro (Early 2008 or newer) - Model Identifier 3,1 or later
7. Xserve (Early 2009) - Model Identifier 3,1 or later
To find the model identifier open System Profiler in the Utilities folder. It's displayed in the panel on the right.
Are my applications compatible?
See App Compatibility Table - RoaringApps.
For a complete How-To introduction from Apple see Upgrade to OS X Mountain Lion.
B. Upgrading to Lion
If your computer does not meet the requirements to install Mountain Lion, it may still meet the requirements to install Lion.
You can purchase Lion by contacting Customer Service: Contacting Apple for support and service - this includes international calling numbers. The cost is $19.99 (as it was before) plus tax. It's a download. You will get an email containing a redemption code that you then use at the Mac App Store to download Lion. Save a copy of that installer to your Downloads folder because the installer deletes itself at the end of the installation.
Lion System Requirements
1. Mac computer with an Intel Core 2 Duo, Core i3, Core i5, Core i7,
or Xeon processor
2. 2GB of memory
3. OS X v10.6.6 or later (v10.6.8 recommended)
4. 7GB of available space
5. Some features require an Apple ID; terms apply. -
Erased mac book pro (2009), how can i reinstall osx? it won't recognize any old system disc
erased mac book pro (2009), how can i reinstall osx? it won't recognize old system discs
Did you try:
Install or Reinstall Mavericks or Mountain Lion from Scratch
Be sure you backup your files to an external drive or second internal drive because the following procedure will remove everything from the hard drive.
OS X Mavericks- Erase and reinstall OS X
OS X Mountain Lion- Erase and reinstall OS X
OS X Lion- Erase and reinstall Mac OS X
Note: You will need an active Internet connection. I suggest using Ethernet if possible
because it is three times faster than wireless.
If you don't have the original discs that came with the computer, then you can install the retail version of Snow Leopard:
You can purchase Snow Leopard through the Apple Store: Mac OS X 10.6 Snow Leopard - Apple Store (U.S.). The price is $19.99 plus tax. You will be sent physical media by mail after placing your order.
After you install Snow Leopard you will have to download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8 and give you access to the App Store. Access to the App Store enables you to download Mavericks if your computer meets the requirements.
Snow Leopard General Requirements
1. Mac computer with an Intel processor
2. 1GB of memory
3. 5GB of available disk space
4. DVD drive for installation
5. Some features require a compatible Internet service provider;
fees may apply.
6. Some features require Apple’s iCloud services; fees and
terms apply.
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