Wiki or Robohelp - What are the benefits of using a wiki vs publishing projects in robohelp?

What are the benefits of using a wiki vs publishing projects in robohelp? I currently use RH9/RH9 Server and  publish multiple SSL.  The company is looking to stop using Robohelp and replace our online help authoring tool  (RH) with a wiki. Are there any benefits of going to a wiki environment.  What RH features/functions that I have today will i not have by having IT import our robohelp files into a wiki?
I know that a wiki is not an authoring tool, but someone must think it is and we'll still have all the functionality of publishing multiple SSLs, reports, etc once in the wiki environment.  Any comments - is this the best route?

Hi,
There are many differences. The idea of a wiki is to allow anyone to view and/or edit the content. Depending on the wiki system, you can set access control for viewing and editing.
Wiki's typically have simple syntax (html in a wiki is a serious security risk), allow image embedding, links and attachments. You will need to learn the specific syntax (rather easy, but also very limited).
What will you lose? This depends on the features available in the wiki system as well as the available plugins. A few downsides:
- WYSIWYG editor limited, if at all.
- No snippets
- No variables
- Dropdowns (may be possible through plugins)
- Index
- Styling based on css classes (mostly supported through HTML which is a security concern)
- Only one version of your support system: multiple versions require multiple installations/configurations.
- No searching in attachments.
- No CBT (Though some wiki's allow comments in the wiki code)
- No Word/FrameMaker import.
- You have to create your own CSH calls.
On the upside:
- Most wiki systems are free, even for commercial use.
- The syntax is quite simple, allowing you to quickly write text.
- Wiki's typically offer good support for syntax highlighting.
- They are very easy to set up.
- Most wiki's have plugins to enable comments.
The greatest downside in my opinion is that you always have the latest version of all files. Whenever you update a page, everyone immediately has the latest version. And if you want to create help for a feature that isn't released yet, you will have to use access control to make sure not everyone sees the (unfinished) help for the unreleased feature. With RoboHelp you have a single source that creates a one way output.
We use both RoboHelp and wiki's: RoboHelp for customer help and wiki internally to share knowledge. And sharing knowledge is what wiki's are designed for.
Greet,
Willam

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