Will I have the same problems?

Hello, my current ISP is Virgin Media.
I have been a customer for years, and over the past 6-9 months, in the evening the internet service has been appauling. I have constant high pings and a slow download speed. (I pay for 60mb/s and at times would get less than 1mb/s) Over the past 2 months I have been hot onto the issue and calling, only to be told a fix date later that month, and the most recent two times, "in one week."
I was told on the most recent call that it's a "maintenance issue." (Over several months?) I will told it was going to be fixed by the 11th of September and after calling today, I will told it wil be fixed in another weeks time. By the way, I always have high pings and download speed issues when it's peak time. I expect a slower speed, but not to the point where it's not useable! I have friends who have no issues during peak time.
I live in the WD6 area. I have friends somewhat local (2 roads away-ish) who do not have this problem with constant low pings. They have BT. I'm woundering if I change ISP, will I have this issue again? Is this issue in all the area, or just the Virgin Media customers?
Thanks for reading,
- Regards Jack

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