Will Not Copy After Being Idle

THIS IS A COPYING ISSUE!!! After installing the upgraded version of Comcast's latest modem/router, our HP 6550 would not print. I contacted Comcast and reported the difficulty and they informed me it was a printer problem - not their new modem. Consequently, we purchased a new HP 5740 printer The printing function worked fine and it would copy immediatley after the printer was turned on, however, after the printer sat idle for a couple of hours, the copy function would not work. If you then turned the printer off and immediately turned it back on, it would copy. Again, Comcast reiterated it was a printer problem. I returned the original 5740 back to the store from which it was purchased and exchanged it for another HP 5740 printer. After hooking up the second HP 5740, the same problems with copying occurred. I returned the second HP 5740 to the dealer for a refund and left town for three months. We recently returned and purchased a HP ENVY 7645 printer from another dealer. We are having the same issues with this printer as we had with the two previous HP 5740 printers. I discussed the situation with a level II supervisor at Comcast and he arranged for a new modem/router to be brought to the house and installed by a technician. The installation occurred today and we are still experiencing exactly the same problem. The Comcast technician who installed the new modem/router (who couldn't wait around while the printer sat idle) said that if the problems occurs after the installation, we should purchase a printer/copier from another manufacturer - or turn our printer "off and then on" when we want to copy. He also asid that if this problem does continue after the new modem/router is installed, it definitely won't be a Comcast problem. DOES ANYONE HAVE ANY IDEA WHERE I SHOULD GO FROM HERE?

Hi @lamoso,
Welcome to the HP Forums!
I understand that your HP Envy 7645 will not copy after being idle. I am happy to look into this for you!
I believe this is happening due to the printer going into sleep mode. As the options are for 5 minutes, 10 minutes, and 15 minutes for sleep mode to activate. I would recommend trying a hard reset, by going to this post,How to perform a Hard Reset, by @Rich1. It is important that the printer's power cable is plugged directly into the wall outlet, and not a surge protector. See this article, Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector for more information. This applies to Inkjet printers as well.
After the hard reset, I would then make sure the printer's firmware is up-to-date. Getting the Latest Firmware and Product Updates.
Let's see what happens after giving these two steps a try!
Thank you for posting!
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RnRMusicMan
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HP Officejet Pro 8600 Plus will not copy even after hard reset

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Hello,
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Internal Clock Maximum 3.0 GHz
External Clock 201.0 MHz
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HP Officejet Pro 8600 Premium will not copy or scan.

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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Will Not Copy After Being Idle

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