Will not load sites linked from another website--have cleared cache, cookies, history, restarted, checked in Safe Mode--still does not work.

Some sites load fine. But some sites will not load when linked from another web site, or, occasionally, even from my bookmarks. I went through troubleshooting routine--cleared cache and cookies, history, checked in Safe Mode for extensions, etc., but still will not work in Safe Mode. No other problems with computer or browser.

What happens when you click the link that does not open up the new page? Is it a blank page? Does this also happen if you Shift Click the link?
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller]
* [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page])
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

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I can't access Facebook. I keep getting the "Firefox has detected that the server is redirecting the request for this address in a way that will never complete". I have cleared cache, cookies, history, offline storage. Nothing has worked.

can't access Facebook. I keep getting the "Firefox has detected that the server is redirecting the request for this address in a way that will never complete". I have cleared cache, cookies, history, offline storage. Nothing has worked.

Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).
See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]]

I can't download the National Lottery website using Firefox or Windows Internet browsers I have cleared cache, cookies & history

I have always been able to download the National Lottery website without any problems until Monday since then it is the only wensite I cannot access using both Firefox and windows internet browsers. I have contacted the national Lottery and they have assured me there is no problem. I have cleared cookies, cashe and internet browing history from both browsers and i am still having the same problem. Help!!!

Do a malware check with several malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.
All these programs have free versions.
Make sure that you update each program to get the latest version of their databases before doing a scan.
*Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php
*AdwCleaner: http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
*SuperAntispyware: http://www.superantispyware.com/
*Microsoft Safety Scanner: http://www.microsoft.com/security/scanner/en-us/default.aspx
*Windows Defender: http://windows.microsoft.com/en-us/windows/using-defender
*Spybot Search & Destroy: http://www.safer-networking.org/en/index.html
*Kasperky Free Security Scan: http://www.kaspersky.com/security-scan
You can also do a check for a rootkit infection with TDSSKiller.
*Anti-rootkit utility TDSSKiller: http://support.kaspersky.com/5350?el=88446
See also:
*"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

If I try and follow a link from another website to open another I get awclick.php (GIF Image 1x1) pixels in a new tab instead of the web page I want.

I was trying to open a website as a link from another website and I get a new tab that says
awclick.php(GIF Image 1x1 pixels)
I can open the website without clicking on a link to it by just typing in the address but as this is a cash back site I am linking from it doesn't help!

You're welcome

When I open a link from another website ForeFox puts a messagge at the top of the new link saying that it has blocked the websiste from transferring me to a new

When I open a link for another website Firefox opens a new tab but puts a line on the top of the new page saying that Firefox has blocked the website from transferring me to another page.
I have to press ALLOW before Firefox will open the new page.
How can I solve this problem.
Many thanks in advance.

hello betth007, in order to get effective help, please open a new question at https://support.mozilla.org/en-US/questions/new instead and include a bit more details about your issue (what kind of error message are you getting, etc.). thank you!

I have cleared caches & cookies till I am blue in the face but the National Lottery site will not load-says "connection reset" every time Please help?

I have followed all the advice on the forum time and again and I think I managed to get onto the Lottery site once but if I did anything I got the same message again....."the connection was reset"
It is only this site....what else can I do ?

You can try these steps in case of issues with web pages:
You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.
*Hold down the Shift key and left-click the Reload button
*Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
*Press "Command + Shift + R" (Mac)
Clear the cache and remove cookies only from websites that cause problems.
"Clear the Cache":
*Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"
"Remove Cookies" from sites causing problems:
*Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
Start Firefox in [[Safe Mode|Safe Mode]] to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
*Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
*Do NOT click the Reset button on the Safe Mode start window
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Firefox 3.6.3 does not save any history, does not save passwords. I have read the forum and checked my settings (ok), started in Safe mode (still does not work).

Firefox 3.6.3 does not save history, nor passwords. I have read the forum and checked my settings in Privacy (all ok), I restarted Firefox in Safe mode (it still does not remember history or passwords). Running on XP. I think these problems started when I upgraded to 3.6.3.

I had the same problem after an upgrade to 3.6.3.
I was using password manager for a number of web sites before. Not using cookies but password manager.
After 3.6.3 auto upgrade it did not work.
I could not enter private browsing mode.
When I looked in tools>options>security at my saved passwords the list was blank. The button in the saved passwords dialog that normally says "Show saved passwords" was actually blank (the button was there but there was no text on it).
I did have my old bookmarks and was able to create new ones but oddly the bookmark all tabs menu function wouldn't work.
I decided to reinstall firefox 3.6.3. There is no way something with that many bugs got out!
I was able to get the full firefox executable from http://mozilla.com
I closed all firefox windows and ran the installation.
After re-running the install and starting firefox everything was fine. It must have been a bad download or the original install got messed up somehow.
I hope you have the same good fortune I had!

After clearing cache,cookies,history some sites still know my location ? I also turned off location

After clearing the cache,cookies,history and turning off the location service, some web sites still know the city I'm in ? I like to start freash on some sites but my old search still apear ?

tbwaukesha wrote:
After clearing the cache,cookies,history and turning off the location service, some web sites still know the city I'm in ? I like to start freash on some sites but my old search still apear ?
The site is likely geo-targeting your location from your ISP assigned IP Address. See the explanation here http://www.computerhope.com/issues/ch001043.htm or do a Google search for geo-targeting.

Link from another website

I want to use the iWeb blog software, but I have a website that does not use iWeb. Can I link the iWeb blog from my website?
Thanks!

I am assuming that your web site is hosted by another host, and that you also have a MobileMe account with Apple. If taht's the case, here's what I would do:
1. Create a an iWeb web site with just your Blog page in it, then publish it to MobileMe.
2. Create a "Blog page" in your other web site's navigation menu and link it to your index.html file which iWeb uploaded to MobileMe.
If I'm not mistaken, that ought to work.

Updated MBP from snow leopard to mavericks and now can't log into website I subscribe too. Can log in on other computers, just not using Mavericks. Tried safari, firefox and chrome. Tried clearing cache/cookies/history etc. Any suggestions?

Have utilised the website's Help services with no answer. They report it's fully supported by Mac system. Have tried turning firewall off. Nothing. Assuming it's a privacy/security setting given no success in 3 browsers??? Help?

Try making a test user account in System Preferences > Users & Groups.
Isolating an issue by using another user account
Then log out of your usual user account and try the test user account, and see if the website will let you in.
I suspect that the problem is an internet plugin that is not compatible with Mavericks. The old internet plugin will not be in the test user account.
If the site lets you in with the test user account, then it's a process of trial and error to figure out which plugin is the culprit.
The internet plugins are found in a few places.
Most are in /Library/Internet Plugins
Some may be in ~/Library/Internet Plugins
~/Library is hidden by default.

Can't see the new version of the website after clearing cache and history

I am updating images and changing my location but FF still shows me old images. I have cleared the cache and history but nothing worked. For location thing, I switched my location from NY to HI and back to NY but my browser still shows content from HI not from HI. I was trying to find the solution but all the solutions I saw didn't worked at all. Does anyone help me with this? Our website is on Adobe CQ.
Thanks.

If you use extensions (Firefox/Tools > Add-ons > Extensions) that can block content (e.g. Adblock Plus, NoScript, Flash Block, Ghostery) then make sure that such extensions aren't blocking content.
If images are missing then check that you aren't blocking images from some domains.
*Press the F10 key or tap the Alt key to bring up the hidden "Menu Bar" temporarily.
*Check the permissions for the domain in the currently selected tab in "Tools > Page Info > Permissions"
*Check "Tools > Page Info > Media" for blocked images
*Select the first image link and use the cursor Down key to scroll through the list.
*If an image in the list is grayed and "Block Images from..." has a check-mark then remove this check-mark to unblock images from this domain.
Make sure that you do not block (third-party) images, the permissions.default.image pref on the about:config page should be 1.
Make sure that you haven't enabled a High Contrast theme in the Windows/Mac Accessibility settings.
Make sure that you allow pages to choose their own colors.
*Tools > Options > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"
Note that these settings affect background images.
See also:
*http://kb.mozillazine.org/Website_colors_are_wrong
There are extensions like Adblock Plus (Firefox/Tools > Add-ons > Extensions) and security software (firewall, anti-virus) that can block images and other content.
See also:
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
*http://kb.mozillazine.org/Images_or_animations_do_not_load
*http://kb.mozillazine.org/Websites_look_wrong

Optimize photo links from another website??

I have a client that has two websites. I want to use all the photos from her other website to make thumbnails. There are huge amounts of photos, so I have just linked the photos from her present site. Does anyone know if it's possible to optimize them, so the page full of thumbnails is faster to load? Is there some sort of Javascript for that? I'm guessing not, but am very hopeful!
Thanks in advance!

Hey Nancy
Maybe it would just be easier to give you these details...
The site that the pictures are from: http://blog.carmichaelphoto.com
Thumbnails are embedded into: http://elopeinbanff.ca/indexNew.php
Photos have been uploaded to Blogger by the client.
The Elope in Banff server is fast enough, but the more thumbnails that are added, the more it slows down the "special effects" that the page has (the opening of the gallery tab, itself). And yes, the site is all on one page, so that gets a tad bulky too, but it wasn't that big a deal till I added the thumbs.

Intermittent problem- send or comment buttons will not work- Reboot only sometimes fixes- does not happen in IE

Recently I have found that when in FB- the 'send' or 'comment' buttons do NOT work. I have also just found that the X along side a post - to get the dropdown to hide, etc- does not work either.
I have logged of and back on. I have closed firefox and restarted. I have cleared cache, cookies, etc. and then restarted firefox. Nothing works. It seems like this happened a few times and when I came back to the computer after several hours, it was ok. Most of the time I have to reboot.
While this is happening, some other functions work fine. For instance, if I click on HOME or PROFILE it works. Only seems to be the 'buttons'.
What's making me really crazy is that it is intermittent! And when it happens, if I open IE (ugh) it works fine.
Only fixes found at FB are to clear cache, cookies, etc. which I have already stated do nothing at all. Any ideas?

Do you have that problem when running in the Firefox SafeMode? 
[http://support.mozilla.com/en-US/kb/Safe+Mode] 
''Don't select anything right now, just use "Continue in SafeMode."''
If not, see this: 
[http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes]

I cant copy/paste from an article to my web site, get a Mozilla Rich Text Editing demo page will not work.HELP

Tried to copy/paste from an article to my web site and got a "cannot copy /paste " warning and was directed to a security perferences site that said that Mozilla Rich Text Editing demo page will not work.
Tried to find my Firefox profile directory using the start menu and was directed to hit enter to go to web. Feel like i am getting run around.

Let's start with something very basic, and that is, you do not need to use the paste button on most websites. The button just reads what is on your clipboard and sticks it into the form. You can do that yourself using Ctrl+v or right-click>Paste.
For your security, I suggest using those standard Windows keyboard shortcuts (Ctrl+x cut, Ctrl+c copy, Ctrl+v paste) or the context menu.
Occasionally you will find a paste button that runs a clean-up script or otherwise does something useful. That is where the (admittedly a bit complicated) instructions come in handy.
To open your active profile folder, you can use:
Help > Troubleshooting Information > "Show Folder" button
Which help article are you using for the modifications?
Finally, please be cautious in opening up your clipboard to sites. You may have stuff you copied from other pages or other programs that you do not want to share with most sites.

Why is there no option for a Black ipod anymore/ I've seen the option on other websites, but this website no longer has it. And if I get the Black iPod Touch from another website, will it be old and IOS 6, because the option went away long before IOS 7

I want a Black iPod Touch Fifth Generation, however I do not see an option for it. I have seen the option before, but it is no longer there, just like the option for a White iPod Touch. I still see the option for a Black iPod on other websites, such as Amazon. I wonder if it will not be updated and slower if I buy it from another websites that sell a Black version, because I think Apple might have eliminated that option for the iPod Touch Fifth Generation.

No there is the option for a black iPod touch 5th Generation. However, they call it Space Gray now. It provides a black front screen and a slightly gray colored aluminum on the back.

Will not load sites linked from another website--have cleared cache, cookies, history, restarted, checked in Safe Mode--still does not work.

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