Will only allow five devices to be connected

I tried to connect a sixth device yesterday to my jetpack and although the device could see the jetpack and I put in the correct password, it would not connect.  Then I turned off my PC so there were only four devices and the previous device was able to connect.  However, I wasn't able to reconnect my PC while there were already five devices connected.  I was told I would be able to connect 10 devices.  Any suggestions?

In LTE mode you can connect 10 devices (the default setting). If you happen to attach to a tower
in 3G mode (the flashing light will be purple instead of green) you can only connect five devices
(just like the old MIFI 2200).

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