Win 7 64bit HP recovery CD doesn't work

Hi all,
I ordered the 64-bit Windows 7 HP recovery CD and it doesn't work.
When it separates the partitions, and it displays it's progress as usual e.g.
1/7 complete
2/7 complete
3/7 complete (files copied etc.)
but around either 3/7 or 4/7 the sound of the CD in the drive changes, and it sounds like it's constantly restarting.
I'm confident that the problem is isolated to this CD since other discs are working fine and the 32-bit recovery CD I got with the laptop reinstalled Windows fine.
I'm wondering what might be happening? I've contacted the company about it and am waiting for news. I can't see any evidence damage to the disk, and I take great care generally. All I know is it's not working. Any ideas?
Thanks

> I ordered the 64-bit Windows 7 HP recovery CD and it doesn't work.
What do you want with a HP recovery disk?
If you have an Toshiba notebook then you have to use an Toshiba Recovery disk

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