Windows 8.1 amds and ipod services

Hello,
with the latest versions of Windows 8.1 and itunes 11.1.4 we encounter the following problem:
Using my account, the amds and ipod services are running, but the ipod does not show up in itunes.
With the account of my girlfriend (both local accounts on Windows 8.1) the services do not start (grayed out).
Thanks for any help in advance!
Best regards,
Uli

See:
iOS: Device not recognized in iTunes for Windows
I would start with
Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Run this to help if it identifies the cause
iTunes for Windows: Device Sync Tests
Have you tried on another computer to help determine if you have a computer or iPod problem?
I have 8.1 on my iPhone 4 w/ iOS 7 and the phone appears in itunes.

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