Windows 8.1 and AMD radeon HD 6700m switchable graphics on HP pavilion dv7

Hello all
First would like to give positive feedback because my former problem was solved here but this thing appears again.
I have HP pavilion dv 7
i7 -2670QM (2.20ghz)
(8 GB Ram)
Windows 8.1
So my problem is with the switchable graphic as it is stated in the subject.
I had windows 7 previously and I had no problems with switchable graphics-
When I bought licenced win 8 the problems started and are continuing in my 8.1 upgrade.
I tried several thing, from turning off switchable mode in BIOS, turn it off in win desktop, uninstalling drivers or blocking drivers and it still doesn't help
It's a shame that with a computer like this I can't play a bit better games that I was able to when I had win7.
The main problem is that when the game instals it checks your computer and tell you if it's ok or not-and everytime I get that I have intel HD3000 graphics. and not AMD radeon hd 6700m graphic card.
Can anybody tells me how to fix this thing? I don't have any problems in display adapter-all drivers are good to go, i have the latest amd catalyst software.
It would be a shame to buy win 8 if 7 was good and better working on this issue.
Thank you for help

Hello again GregaSlo,
It is good to hear from you again!
To prevent your system from crashing, and gain access to your fingerprint reader, I recommend performing a backup and recovery of your system's operating system. This can be done by following this document on Backing Up Your Files (Windows 7), as well as Performing an HP system recovery (Windows 7). This should help recover your system back to factory defaults.
If the issue persists, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I hope this helps!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

Similar Messages

Windows 8.1 and AMD Radeon HD 7670M

Since the Windows 8.1 update I have a really stupid problem on my Pavilion g7-2210sm. (http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03555012&tmp_task=prodinfoCategory&cc=us&dlc=en...)
All of the games that were on my PC - Skyrim, DARK, TW: Rome 2, PES 14... - all run at a maximum of 5 fps, obvious sign that only Intel GPU is used. Changing from Power Saving to High Performance in CCC is as useful as hitting the notebook with a hammer .
HP did put a driver for windows 8.1 on support page but what that driver does is that it only helps windows indentify my dedicated gpu and then ignore it completely. I should also say that this driver is not really win 8.1 but rather just a copy of driver made for win 8 almost a year ago!!
To test things i formatted my system hard drive, installed Win 8 Pro, installed all drivers from support page then installed games again and all worked fine, uninstalled games, updated to Win 8.1 Pro, installed the (useless) driver, installed games and back to 5 fps.
My question is will HP ever produce some kind of real Windows 8.1 driver or should i just go sell my notebook and buy from some company that actually has product support that lasts longer than 2 weeks?
HP Pavilion g7-2210sm

Dear Friends,
I have HP Envy 6-1106TX. I'm Official win8. Last week after frequent pop ups from windows store that update to win8.1, I finally clicked OK and updated the my genuine windows 8 to 8.1. Installation is smooth and after that my notebook remains very hot. Before update and after updates are as follows;
Battery backup-----------> B: 5-8Hrs------> A: 2Hrs
CPU Temp (Idle) -----------> B: 50C------> A: 60C
CPU Temp (Load)-----------> B: 75~80C -----> After: 90-100C
Although CPU performance is little down. while gaming, a little laggy. (I don't game much)
Sometimes got stuck. while on Win 8 never got stuck.
I think that the problem is that both GPUs are active at the same time. That's why Note Book got very very hot and consumes a lot of battery.
Device Manager is not able to detect my ATI Readon 7670M, it's just showing ATI 7600.
I think drivers are not competible and that's why there is all that problem.
I have tried solution that posted by victorx1, but still the problem was same.
Although windows 8.1 features are very impressive but I have to go back to Windows 8 because of that problem.
After degrading to Win 8. everything is normal.
Any one will help me, is there any official drives updated by HP to solve this issue?
or they are just ignoring us and we have to stuck with windows 8.

Help updating ATI graphics driver in bootcamp Windows 8.1 on iMac (Retina 5K, 27-inch) with 4 GHz Intel core i7, 16 GB 1600 MHz DDR3 and AMD Radeon R9 M295x 4096MB

Help updating ATI graphics driver in bootcamp Windows 8.1 on iMac (Retina 5K, 27-inch) with 4 GHz Intel core i7, 16 GB 1600 MHz DDR3 and AMD Radeon R9 M295x 4096MB

Of note there is a new AMD Catalyst Omega driver released earlier in the week that brings 5K resolution to AMD graphics cards. Here is the link (support.ad.com/en-us/download) to the AMD site. But none of these work with my iMac (Retina 5K, 27-inch, Late 2014), Windows 8 bootcamp.
Please advise.
Thanks in advace.

AMD Radeon(TM) HD 7650A Graphics Driver that supports Miracast

Please
Anyone with any infomation as when will HP and AMD release a new Display driver with Miracast support, would be very much appreciated.
DxDiag on this cards driver is as follow:
Display Devices
          Card name: AMD Radeon(TM) HD 7650A Graphics
       Manufacturer: Advanced Micro Devices, Inc.
          Chip type: AMD Radeon Graphics Processor (0x6751)
           DAC type: Internal DAC(400MHz)
        Device Type: Full Device
         Device Key: Enum\PCI\VEN_1002&DEV_6751&SUBSYS_26811462&REV_00
     Display Memory: 5875 MB
   Dedicated Memory: 2035 MB
      Shared Memory: 3840 MB
       Current Mode: 1920 x 1080 (32 bit) (60Hz)
       Monitor Name: Generic PnP Monitor
      Monitor Model: HP TouchSmart
         Monitor Id: HWP4213
        Native Mode: 1920 x 1080(p) (59.993Hz)
        Output Type: DVI
        Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1230 (English)
     Driver Version: 13.152.0.0
        DDI Version: 11
     Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
       Driver Model: WDDM 1.3
Graphics Preemption: DMA
Compute Preemption: DMA
           Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
     Power P-states: Not Supported
Driver Attributes: Final Retail
   Driver Date/Size: 8/31/2013 08:13:56, 1233080 bytes
        WHQL Logo'd: Yes
    WHQL Date Stamp:
Device Identifier: {D7B71EE2-2411-11CF-1C73-8B06BEC2C535}
          Vendor ID: 0x1002
          Device ID: 0x6751
          SubSys ID: 0x26811462
        Revision ID: 0x0000
Driver Strong Name: oem68.inf:cb0ae414a9bc0bd1:ati2mtag_NI:13.152.0.0ci\ven_1002&dev_6751&subsys_26811462
     Rank Of Driver: 00DA0001
        Video Accel: ModeMPEG2_A ModeMPEG2_C
Please help me.

Hi Sleyum"
Thank you for your inquiry.
HP strives to have the most up to date drivers but many factors affect this.
You can check the manufacturers website for recent updates for your product.
Here is a link to the "AMD Support and Drivers page. click here.
I hope this helps.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ATI Mobility Radeon HD 6370 switchable graphics driver

Is there any way to get a new driver for the ATI Mobility Radeon HD 6370 switchable graphics card? I have a HP Pavilion dv7-4276nr Entertainment Notebook PC and the latest driver I can download from HP are from 2010!! Lots of games are not running properly because of the lack of updated drivers and I cannot download them from de ATI page since they wont work. Please tell me if there is any other place from where I can download a more updated driver. Thanks in advance.

@stormsfury
I understand that you are looking for help with disabling the more powerful GPU on your notebook.
I did some searching and found a few posts on this matter, by a few of the HP forum experts. Check through these pages:
how to disable switchable graphics
Disabling switchable graphics or setting global default.
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

Windows systems equipped with AMD Radeon(TM) HD 6770M discrete desktop/mobile and APU graphics.

Hi,
First of all::
The product Name of my computer is: HP Pavilion dv6-6093ex Entertainment Notebook PC support
The number of my computer is : LM610EA#A2N.
I have AMD Radeon HD 6770M (1 GB DDR5).
For Switchable graphics modes, this package includes drivers for both graphics processing units(GPUs). (Integarted GPU is (Mobile Intel Graphics) and (Discrete GPU is (AMD Radeon Graphics).
Switchable graphics enable users to switch between a power_saving graphics mode(normally used under battery power) and a high-perfomance graphics mode.
I always find the same version in my home page which is 2011-11-18 , Version8.882.2.3000, 338.98M which I have it installed
1- AMD High-Definition Graphics Driver
2011-11-18 , Version8.882.2.3000, 338.98M
Released:
2011-11-18
File name:
sp55092.exe [1/1, 338.98M]
Version
8.882.2.3000
Catalyst Control Center Version: 2011
However, I found at
http://support.amd.com/en-us/download
There is a new versioin of AMD Radeon(TM) HD 6770M discrete desktop/mobile and APU graphics for
Windows operating systems equipped with AMD Radeon(TM) HD 6770M discrete desktop/mobile and APU graphics.
Thus, as long as I don't know if this can be compatible with my AMD Radeon or not, I am wondering if I can proceed with downloading it or not.
This is AMD Catalyst: 2014
This is AMD Chipset Drivers from
AMD Chipset Drivers:
Revision Number: 14.4 , Revision Number: 4/25/2014
http://support.amd.com/en-us/download/chipset?os=Windows%208%20-%2032

Could anyone reply to me?

Adobe Premiere Pro CS6 crashes with not finding a capable play module on a windows desktop with a AMD Radeon R9 200 series board.

I installed Premiere Pro CS 6.0 on a brand new system.
Win 8.1,
i7 3.4 GHz on an Asus Sabertooth
16 Gig memory
AMD Radeon R9 290 Graphics Board with the latest drivers and Bios.
On starting Premiere I get the (as I noticed quite frequent appearing) error message that Premiere cannot find a capable play module and the suggestion to update my video drivers.
I tried everything I found in this forum or on the web:
Installed the latest drivers
Run the program as an administrator
Updated the Graphics board Bios
Updated Premiere CS6
Started Gpusniffer in CMD-mode to find out what board it found and added that to the cuda_supported_cards.txt in the Premiere directory.
All to no avail. The app will simply not start.
The Gpusniffers report states:
Loadlibrary “n” failed
Loadlibrary “n” failed
--- OpenGL Info ---
Vendor: ATI Technologies Inc.
Renderer: AMD Radeon R9 200 series
OpenGL Version: 4.4.13084 Compatability Profile Context 14.301.1001.0
GLSL Version 4.40
Monitors: 1
Monitor 0 properties –
Size: <0, 0, 1920 1080>
Mex texture size: 16384
Support non-power of two: 1
Shaders 444 :1
Shaders 422: 1
Shaders 420: 1
--- GPU Information Info –
Did not find any devices that support GPU computation.
As I invested a lot in the CS6 Master Collection I am not considering an update tot the CC version, also because the same problem occurs in that version too.
I would be much obliged if someone has an answer that truly will work. This problem costed me the best part of two days’ work and fouled up my workflow considerably.

==========
I tried to go into display settings and disable the Intel card. (this caused low resolution which is unexceptable)
==========
This makes me think it's using that graphics "card" ( probably built into mobo ? ...called 'onboard graphics ? )
This stuff gets tricky and sometimes the only way to make windows 'recognize' the pci graphics card is to actually take it out and boot, and then put it back in...
Then you get mssg " windows detected new hardware" and you install the drivers...
usually bios gives you choice of using onboard graphics or not ( but this too is wanky sometimes...sorry to say ...)
I recently ( this past year ) had a similar sort of situation but have a desktop, where its easy for me to take off side panel and pull the pci-e graphics card and boot, and get that horrible low res default screen...turn off, install card, reboot etc...
but anyway, it sounds to me like you're notebook is using that mobile graphics driver stuff and not the radeon. Somehow you've got to make it switch to that graphics card is maybe your solution.
sorry I dont have notebook but maybe someone else here does and can help more...
good luck.
ps..its always a weird fact of life...when things aren't working 'right' something has to get done fast....
edit:
I dont know how much you know about windows stuff, but after you disable that intel thing and get your low res screen.. you DID try to update the driver for that card using 'my computer / device manager ' right ??

DV7-6c90us 2nd hard drive issues and AMD Radeon Issues

The Problem:
1)My AMD card has always been flakey and I've tried multiple times to uninstall it permanently and can't, it won't let me. I want to remove it completely since I'd rather have access to the extra hard drive than the graphics card.
2) when the card is working then my 2nd HDD won't work, but when the AMD card isn't working then my 2nd HDD works
What I'm Working with:
HP DV7-6c90us
Intel Core i7 2670qm chip
16GB of RAM (I added them, Kensington 1666MHz system underclocked to 1333MHz since that's what the i7 maxes out at)
Then whatever obscure AMD Radeon graphics card came with my system.
Windows 8 Pro
2nd HDD is a 1TB Segate Momentum drive, I pretty much took it from a Travel Drive and put it in my latop
Using the standard power brick that came with my laptop (120W) and battery is almost always at 50% or better)
The laptop is just over a year old (got it 06/08/2012 from HH Gregg)
What I've done:
Checked to make sure the 2nd HDD is installed correctly, it is and is plugged in to port two. It shows up in BIOS, but when you try to test it BIOS hangs. It's not corrupt since when it does decide to work, it works without any issues. It even works when I plug in my USB 3.0 adapter and use it as an external drive. That's not really an option since I am constantly transfering and managing that hard drive so it would be too much of an inconvenience.
I tried uninstalling AMD Radeon completely, but can't. I used a site that showed me what to delete from registry, Program File (x86), User App Data (Local and Roaming), and tried to uninstall it through "Programs and Features" under Control Panel (the Catalyst software). At every reboot it comes back like a virus. I don't need it, nor do I want it since the performance is so spotty and has always been, I do need the 2nd hard drive working again since i use it much more than I do AMD.

Huffer wrote:
You will not like the answer but RAID is not possible on that machine. HP does have RAID function on some of the business models but the Pavilion is a consumer model and they have never had a RAID option on consumer models that I know about. Even if you could set up a RAID-0 array it would wipe out the data on the first drive and you would have to reinstall Windows from scratch and when you do a RAID-0 even on machines that permit it the two drives generally need to be identical, not just similar or the same size.
how is it then that some hp models ship with 2 HDD's but show up as one then eg there is a pavilion that is almost identical to mine sorry i don't know the model # but even more recent there are envy models that have this. or do they actually show as separate drives?

G505s Problems with Win 8.1 and AMD radeon hd 8500m

Hi
Couple weeks back i bought my G505s laptop. It had windows 8 installed, but right after i started using it i noticed the windows 8.1 update and i downloaded and installed it.
NOW TO THE PROBLEM:
My G505s Has 2 graphic cards (that's how i supposed it to be, correct me if i'm wrong). Now, both of them are not working properly. My Lenovo Solution Center says that both of them are out of use, and also in drivers management my graphic cards are giving me the ''ERROR 43''. It's saying that i have to install the right version of it, and i've tried to do it (downloaded couple versions from AMD.com) , but it didn't work. Now my laptop has '' lack of power''
So please help me, because i want to get all the power from this laptop, and i want it to be worth of my money.
Thank you
Moderator Note; subject edited; system type added

hey t0baas1,
Welcome to the forums,
I am sorry to hear that you are facing issues with your GPU after updating to windows 8.1
I would suggest you update the drivers from here
Drivers: AMD Video Driver for Windows 8.1 (32-bit, 64-bit)
hope this helps,
regards
Lets make 2015 the year of the #DO
Did I or someone help you today? Press the star on the left to thank them with a Kudo!

AMD Radeon (TM) HD 7450M Graphics Compatibility with Windows 8.1

Hello, I have a upgraded my windows 8 pro to windows 8.1 pro via windows store but after upgrading my AMD ATI Configure Switching Graphics doesn't worked and it failed to set the application on graphics setting and showed it locked especiallymedia players like "windows media player" and "vlc" and it crashed numerously when ever I opened it. I tried to download AMD graphics driver from AMD site and from windows update but it didn't worked. Before upgrading to windows 8.1 , everything (graphics drivers) working fine in windows 8. Actually I wanted to upgrade to windows 10 that's why I upgraded it to windows 8.1. Any help will be appreciated. Model: hp pavilion g6 1302tx Thanks.

Hi Sleyum"
Thank you for your inquiry.
HP strives to have the most up to date drivers but many factors affect this.
You can check the manufacturers website for recent updates for your product.
Here is a link to the "AMD Support and Drivers page. click here.
I hope this helps.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

BOOT CAMP and AMD Radeon HD 6750M - NO EXTERNAL DISPLAY

Hello,
I have a MBP 15' with the new AMD Radeon HD 6750M display card.
If I run WIN 7 64 bits with Boot Camp and the current driver I cannot connect a projector or external monitor.
It runs normally wit MAC OS.
Is there any solution for this??
Thanks,
Rodrigo

seemed to work...

Windows 8.1 and AMD Catalyst updated driver- HP Envy 17t-3200

I've updated my HP Envy 17t-3200 to Windows 8.1Pro. Ran into a some issues but I was able to find a fix (ie. brightness-dimming button fix). Now I just found out my steam game, NBA 2K14 won't work using switchable graphics I was using windows 8 with nba2k14 with switchable graphics and set to high performance and the game played smoothly but after I installed windows 8.1 now my NBA2k14 still plays but in low graphics (power saving) and if I set switcable graphics to high performance I only get a black screen with audio gameplay in the background. Need help! I downloaded the latest drivers in the HP support website, Released:2012-10-18 File name: SP58812.exe [1/1, 298.3M] Version8.982.6.0 Compatibility:Microsoft Windows 8 (64-bit) I'm hoping an updated driver comes out soon for Windows 8.1. Is there a fix out there besides waitiing for the updated driver? All my other games work flawlessly though.

i have the same problem before in windows 8 running smoothly but now i upgraded to windows 8.1 pro when i use switchable graphic the screen goes black only sounds please help

Radeon HD 8750m switchable graphics driver BY HP is not working on Windows 8.1

Hello all,
I have laptop Envy 6-1200el.
It's a good machin but I have always been annoyed by video drivers trouble.
When I bought my PC last year it worked good when we had Windows 8, but the video drivers didn't work properly already there.
The drivers made troubles when I tryed to start some 3D applications as Batman: Arkham Asylum. The problem was the HP video driver. That driver is made by Radeon HD drivers plus Intel HD 4000 series all together.
To make the two video cards working together properly you cannot use intel driver installation first then the AMD catalyst installation utility, but you need a driver installation utility that installs the two video cards both, otherwise the switchable graphics will not work properly and 3D applications won't start.
When I had Windows 8.1 update I had absolutely to find a new driver. I downloaded the automatic utility from AMD site and luckily it downloaded an updated driver that was including and installing together both the video cards properly. Since there my laptop started to work very good in everithing.
Some days ago I had to format my PC and that good video driver got lost.
I installed almost everithing including windows 8.1 update but I sadly discovered that on AMD site it was downloadable only the Radeon HD driver not including any more switchable graphics installation and Intel HD driver.
I have now installed the video driver given by HP on the right laptop portal, but this driver IS SO BAD!!!
HP says that it's an update driver working properly on Windows 8.1 but it's false!
MY PC WITH THAT HP DRIVER IS MAKING MANY TROUBLES:
- 3D GAMES ARE NOT STARTING OR NOT WORKING PROPERLY;
- PASSING THE MOUSE ON THE NEW START BUTTON ON WINDOWS 8.1, THE BUTTON BECOMES BLACK!
- HP UTILITY CENTER IS NOT OPENING;
- HP SUPPORT ASSISTANT IS NOT WORKING PROPERLY;
- THE SYNAPTICS MOUSE DRIVER DOESN'T WORK PROPERLY, THE DOUBLE TOUCH DOESN'T WORK ETC.;
- iNTEL DRIVERS INCLUDED ON THAT HP PACKAGE ARE OLD;
- SWITCHABLE GRAPHICS DOESN'T WORK GOOD AND IS NOT ABLE TO ADDRESS SOME 3D CHARGES TO THE RIGHT CARD.
PLEASE HP RELEASE AN UPDATE! pLEASE MAKE A REAL COMPLETE DRIVER THAT IS REALLY ACTUAL AND IS REALLY WORKING ON WINDOWS 8.1 WITHOUT CONFLICTS, WITHOUT GRAPHICS ERRORS ETC.!!!
THIS SITUATION IS UNACCETTABLE, SOLVE IT PLEASE!

Hi Fotoji,
I want to be honest, it's very disappointing for me to be treated like a child.
You should know that most of the people you meet here in this forum are not n00bs and the causes you suggest to consider haveall already been excluded in every way you would try yourself too!
The fact you say, that the issues are caused by a 'broken OS' are so disappointing and unbelievable!
I work in IT field since I was 14yo and now I am a graduated 28 who knows very well how to handle a PC in a clean and smart way.
Look, many of these issues was already 'on' when I bought and started my PC for the very FIRST TIME.
The video drivers needed are auto-installing drivers containing intel and AMD video drivers both and installed together at the same time.
The first day I had my PC the system was VIRGIN, I simply installed steam then ran 'Batman:Arkham Asylum' to make a try, it has never ran up, no matter if the OS is W8 or W8.1, no matter if the PC is new or used for 6 months, that driver has never worked good.
I tryed many things, used HP recovery manager several times in order to make a clean OS new installation, but it always went like that.
Recently I sent my computer to HP Italy fro an hardisk problem, replaced in warranty. The laptop came back CLEAN, perfect, with W8.1 and all the new recent drivers.
The problem was the same, games did not run or ran badly, the start symbol was black, HP Utility Center didn't work.
So tell me where's the magic when I unistall in a CLEAN AND CORRECT way those video drivers, why EVERITHING COMES TO WORK SO GOOD BACK????
Some months ago I knew that those drivers where so bad so I tryed to download the original driver package from AMD site, hoping that they was including the intel video drivers both, and guess...IT WORKED!
Those drivers was including the intel video drivers too during installation, then after a restart I had NO GRAPHICS ERROR, NO HP UTILITY CENTER FREEZE, ANY GAME OR 3D APPLICATION WORKED AT LEAST 2x FASTER AND NOT ANY COMPATIBILITY PROBLEM IN ANY STATE OR SITUATION.
Unfortunately my laptop started to have maybe some motherboard power problems and my HDD passed away then HP took my pc and fixed it.
When it came back it was perfect again, virgin, with all the update installed, with those bad HP drivers installed again, so with all those problems that I found since I bought it: graphics error, compatibility problems, some programs freeze, all WHITOUT TOUCHING ANYTHING!!!
I knew that I would solve it just downloading the right drivers directly from AMD site but UNLUCKILY THE NEW CATALYST 14.4 DIDN'T INCLUDE THE INTEL VIDEO DRIVER ANY MORE.
I had all those compatibility, stability and graphics problems always with a just-formatted computer with all the updates installed, a virgin untouched machine just formatted completely automatically using HP recovery manager or fixed by your engeneers!!!
The only case everithing worked very good was when I used the original AMD's drivers, when these used to inclued the intel graphics drivers too during AUTO-INSTALLATION.
I am replying now using a just-formatted machine automatically and perfectly just using HPRECOVERY MANAGER,and updated using WINDOWS UPDATE and HP SUPPORT CENTER self updater.
So guess what???? When I uninstall in A CORRECT WAY your HP video drivers (doesn't matter if the new one or the oldest) everything works good back, and when I used original AMD drivers everything worked so good.
It's so hard to do something wrong about it, the driver installation utility are IDIOT-PROOF, you cannot do anything during installation except for clicking the RESTART button.
So AMD used to make perfect drivers and now not any more, sadly, every issue disappears without your driver installed, HP sent me a perfect virgin computer with the same issues.
So please, don't tell me that AMD is able to make better software, don't tell me HP is not able to handle a recovery and sent me a pc with the same issues, don't tell me I probably made a bad use of my VIRGIN laptop after years spent on SGI workstations UNIX based.
I know how to keep a pc clean, and I'm telling you something more: the new synaptics mousepad driver package you are giving from HP website and HP support center DOESN'T WORK GOOD TOO!!!
Once you accept the auto update it starts with the self installation, but after the restart gess what?? The double toe gesture used to simulate the right click doesn't work any more!!!
No matter if you try to change any option in the control panel, no matter if you have windows 8 or 8.1, just try to unistall that and reinstall the old synaptics mouse driver and, OH WOW MAGIC, IT WORKS GOOD BACK AGAIN!!!
So now what?
Are you thinking that HP engeneers who fixed my laptop wasn't able to re-install windows and drivers?
The IT engineers working for HP are maybe also n00bs that can't handle a pc format and send me a BROKEN OS as you said?
I am magically breaking my os system just clicking one time on clean automatic HP recovery button then click on the automatic update buttons twice????
Perhaps AMD is able to make more stable end recent drivers than HP does???
(considering that aven the last HP graphics drivers update is so bad because the intel side of the package is very old and you can recognize it just making a comparison with the new intel additional control panel!)
I don't need to recover the system for the 4th time in a proper way (plus HP fix would be the 5th!), I know these silly things.
I need to be taken seriously and not be treated like a grandmother who's not able to switch-on a smartphone!
I would challenge anyone to operate on my computer and try to solve it using Teamviewer and HP's drivers!
I think I've been quite hard nut hopefully clear, so please do something more than giving me a manual fro grannies.
Thank you.

Radeon HD 6490m Switchable Graphics Problems

Hello.
My notebook has been really sluggish lately, especially when browsing the internet, gaming or photo editing. It started a few weeks ago... never had any problems before. I didn't install any new programs, updates or drivers, so I don't know what caused it.
I did a clean install of Windows 7-64bit last night and got all the drivers from HP support. It was still being sluggish, so I disabled hardware acceleration on Chrome and ie11 and that solved the problem on those two programs.. but the rest is still being slow (even the mouse pointer is lagging). So I'm thinking the problem has to do with the graphics card (?).It's a Radeon HD 6490m (switchable w/ Intel HD Graphics).
I have my power option set to High Performance and the switchable graphics set to High Performance GPU. Are there any other settings I could tweak? Or a compatible driver I could try?
Thanks

Hi @johnw80 ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion dv7-6179us Entertainment Notebook and issues with performance lags. Thank you for all the information about what is happening and what you have done thus far. Something is slowing the Notebook down. Did you install some virus protection or a firewall? If you disable the virus software, are your speeds better.
Here is a document on improving your system.
Try seeing what is active in the task manager, ctrl +alt+ del see what is running.
If that does not help at the end of this document it shows you to do a hardware test. The final thing you should try is to reload the factory BIOS settings.
Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system at the time of purchase. It will make sure all your updates have been completed.
Please let me know.
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Driver issues for Radeon HD 6750M switchable graphic card

Hello guys, took time for me to decide wether to join forums like this just to get real help coz goggle doesn't show any solution with my issue. i was able to update my video card with the old raptr app from amd and allowed me to maximize the feature of my laptop. after format i can't install these drivers "sp52929 & sp61216" for the said graphic card and the new and updated raptr is not somehow working. i get this error "The contents of the file cannot be unpacked. the executable you are attempting to run has been corrupted. please obtain another copy of the file, verify its integrity and try again" (monitored the download and its not corrupted or anything) or using the driver from amd official site (tried different versions like amd-catalyst-omega-14.12-with-dotnet45-win7-64bit, AMD-Catalyst-HDMI-Hotfix-Win8.1-Win7-Dec10 etc.), the installation is fine but it's not functioning and this is the error i get "no amd graphics driver is installed or the amd driver is not functioning properly. please install the amd driver appropriate for your amd hardware" and "you do not have the compatible vga hardware to driver" during installation it reverts my resolution back to 800x600 as if it conflicts with the Intel HD Graphics Family. tried uninstalling intel hd graphics family first and install the radeon but it seems that the driver itself really is the problem. does anyone here experiencing the same? or someone here who can tell me what's really going on? thanks i advance Referrence: http://h30434.www3.hp.com/t5/Notebook-Display-and-Video/latest-driver-for-amd-graphic-card-not-working/m-p/5150764#M113344

Please uninstall the currently installed Intel Drivers and AMD driver. (if present in Programs and features and device manager).Once all traces are removed, restart the PC and install the Driver file sp52929.exe becase (read the yellow text below) Download Link:ftp://ftp.hp.com/pub/softpaq//sp52501-53000/sp52929.exe Info:ftp://ftp.hp.com/pub/softpaq//sp52501-53000/sp52929.html This package provides the AMD High-Definition (HD) Graphics Driver and Catalyst
Control Center for supported notebook models that are running a supported
operating system. For notebooks with switchable graphics modes, this package
includes drivers for both graphics processing units (GPUs). Switchable graphics
enable users to switch between a power-saving graphics mode (normally used under
battery power) and a high-performance graphics mode. If high-definition
multimedia interface (HDMI) video output is supported, this package also
installs the HDMI Audio Driver.

Windows 8.1 and AMD radeon HD 6700m switchable graphics on HP pavilion dv7

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