Windows 8.1 randomly freezes and restarts on Dell Venue Pro 11
I have a new Dell Venue Pro 11 with Windows 8.1. It freezes at random times -- on random processes (music, firefox, etc.) -- goes to the BSOD and into a restart. Happens a few random times-- a day; no pattern. Looking through the answers to related
questions seems it comes down to hardware problem (new machine) or reinstall the OS. Correct?
Hi,
To identify your issue, would you please help to post back the minidump file for our research?
Please upload them to a file sharing service like Onedrive or "Rapidshare" and put a link to them in your reply.
Link for how to upload below.
http://www.wikihow.com/Use-SkyDrive
To ensure minidumps are enabled, refer to the step “Configure the dump type” in following article:
How to read the small memory dump file that is created by Windows if a crash occurs
http://support.microsoft.com/kb/315263#method2
Kate Li
TechNet Community Support
Similar Messages
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How can you debug sudden freezes and restarts? Only overheating?
My iMac, under Win XP via Boot Camp, will freeze and restart unpredictably when playing games. I thought I had tracked it down to overheating, but it's not that simple. Is there any error logging at the BIOS level with Boot Camp or any record when it shuts itself off and restarts? I think it must be BIOS and/or hardware, since there are no Windows events that seem to be related. If it was a video or audio driver crash problem, wouldn't I get a BSOD and some sort of error log (since I have automatic restarting turned off in Windows)?
Does anyone know more about when the iMac hardware will trigger a restart due to heat issues? I thought I had solved this by using smcFanControl on the Mac side to bump up the fan speeds and then tracking it with SpeedFan on the Windows side. It worked great for 2 nights. Then the 3rd night, it crashed and restarted right away twice, and then played fine for an hour or more. The 4th night, it crashed and restarted 3 times in a row, within minutes, and we gave up, somehow restraining ourselves from tossing the Mac out the window onto the sidewalk.
According to SpeedFan, the first time it crashed, CPU temps were only at 16C, HD at 37C, and overall at 35C. The second time, CPU temps had gotten up to 25C. The last time, CPU temps again were only at 16C (i.e. it crashed so fast, we hadn't even started playing, so it was effectively idle). Other temps remained pretty constant the whole time.
Given all that, it's hard for me to believe it's a matter of overheating. Yet I have no idea what else it could be, or why upping the cooling seemed to fix the problem for 2 days, and then the next day we were back to square one.
I guess Boot Camp should come with a big sign, only for word processing. What a waste of time - everything else Windows I do in Fusion. The one thing I wanted to bother with Boot Camp for is almost impossible to do, play a simple, not even new or state of the art game. I'm at a total loss what's happening, now that my overheating theory seems to have blown away.Hi. I just wanted to tell you that I have the exact same problem, only I've got a Mac Pro. Unfortunately, I don't have a solution for you, but I posted details about what I've found here: http://discussions.apple.com/message.jspa?messageID=7217936#7217936.
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After upgrading, videos randomly stop and restart.
Since upgrading to iTunes 10 purchased videos of TV shows randomly stop and restart. I've had these videos for years and never had a problem, but now every time I watch an episode it sill get around 5 minutes in and spontaneously start the episode over. Anyone else having these problems?
Hi Fabrizio,
why do you want to reboot your server every sunday?????
If you reboot your SAP this often, you'll have performance problems every Monday. All
of your SAP internal Buffers must be filled again after an reboot. If your DB is on the
same Host, also your DB Buffer is empty.
If this is an productive System, i highly recommend you that you not reboot your SAP System this often....
(By side, thats the difference between an *nix and an Windows System.).
What is the reason for doing that?
confused
Regards Manuel -
Brand new E5 freezes and restarts often
I recieved the E5 not even two days ago, and I cannot tell you how much frustration I've gone through trying to stop it from freezing and restarting. It has happened in the menu, in the contact list, just trying to do random things. Also, it happens on its own, for example I just noticed it restarting while I'm typing this sentence, and I haven't touched it for five minutes.
It is extremely upsetting for a BRAND new phone to be acting like this, and thus far I am extremely displeased with the Nokia brand. I am not really too tech savvy, but I do know some, so please offer me suggestions and help with how to get this phone running optimally. Thanks.I can sympathize, I'm having exactly the same problem. infact if you check the forum there are a number of people having similar issues with this model. My problems have been going on for over a month now. Issues started 3 days after getting the phone, right after getting the last of various updates sent to the phone by my network provider. Initially I spoke with the provider (Orange) who advised me to take it to my closest Nokia Care centre but haven't had the time due to work and still have my old (working) Handset. Have also noted from other posts that many have not had the issues solved even after taking the Handset to the care center for repair.
Have done the removal of battery and set the phone back to it's original factory settings but issues continued. Freezing / Restarting was initially happening only every 3-4 days but has gradually got worse. However, last week had message on the phone saying a software update was available to update via PC, whilst doing so phone had to restart but failed to turn back on which resulted in a failed update. Now, though phone can turn on it only does so for 5-10 mins at a time and only does so if I keep it in temperatures lower than 15 degrees celcius (I won't bore you with how I figured that out!). So basically I can only use it outdoors or if I put it in a fridge. Also the nokia software updaters now seem to think the phone has been updated even though it failed. With the number of issues many people are having with this phone I hope nokia are trying their best to rectify the issues. It is extremely frustrating as this brand new phone is basically unusable. Hopefully I can get it to a care center in the next few days but I'm not very confident they will fix it permanently. -
Ipod touch 2G freezing and restarting
Lately, as in the past few weeks or so, my ipod has been freezing and restarting at random intervals. Sometimes, it works for days, then acts up, and sometimes it only works for a few minutes. When it does this, the screen flashes and goes all sorts of different colors, then the ipod shuts off. Sometimes, it takes upwards of five minutes and trying different buttons to get it to come back on. I've already tried many resets and I've restored it twice, I am also using the latest software. I have NO idea what else to do.
Hi Damien,
please write about your experience there because I have a similar problem:
My ipod touch 2G 8GB freezes too after various periods of normal function. It is possible to get it working again by setting it back to factory defaults and then playing back the backup. The freezing occurs quite often.
The ipod was in the dealer´s repair shop twice (i suppos that is not an Apple repair shop). Both times they sent it back with de text "device tested, no mistake found, operating system installed as goodwill". I presume they just set it back to factory defaults which I can do myself but don´t want to do it every few minutes or hours.
How can I convince the repair shop that there is really a problem with the ipod?
Cheers
Peter -
Random Freezing and booting problems
My MBP (4 years old) randomly freezes and the only button works is the power button. It has booting problems as well
Done already
clean install of snow leopard
PRAM reset
Safe Boot (boots again after using safe boot but still freezes after a couple of minutes)
AHT hardware test with no result
Still freezes after 1 to 15 minutes.
Anything else I cab do?Wow my first time i use this forum and a fast reply.
Unfortunately not at home at the moment so can not give exact answers.
When my mac book freezes the fan still works, keyboard and touch pad do not work anymore. I don't think caps lock light works but not sure.
Have original ram and a retail SL disc.
When I have booting problems I can see the spinning wheel and after that only blue screen. If I power off and start in safe mode and then restart again mbp will boot again for 2,3 or 4 times and then stop booting again but still freezing after a couple of minutes.
The funny thing with the booting is after I see the blue screen I can still connect from my mac mini and browse my MBP from my mac mini.(screen sharing does not work though).
And do not know what smart status is
But thank you for your quick reply. -
Lumia 620 randomly freezes and reboots
I knew a cheap windows phone is too good to be true. I've been getting random freezes and reboots without any reason at all. This is unacceptable, nokia should address this windows 8 issue afflicting wp 8 phones. Please don't tell be to do a soft or hard reset because we already know it won't fix the problem.
Hi, everyone. I've been having problems with random reboots ever since I bought my Lumia 620 and it was driving me crazy. It freezes up sporadically too, but I think I found a fix for rebooting issues.
When my cousin bought her Lumia 620 I immediately asked her if hers rebooted sporadically as well. She said it hadn't, not once. Then, one time her battery was dying so I gave her mine, and she left me with her battery and on charger while she went home. Anyway, hers started to reboot frequently, whilst mine was behaving ok.
When we replaced the batteries again, mine began rebooting again.
Finally, I checked both our batteries and found out mine was moving around the device more freely than hers. Hers was held firmly in place while mine danced around. Then I tried moderate, yet gentle tap on the side of my device and it rebooted EVERY TIME I tapped it. After I inserted a small, neatly folded piece of paper between the device and the battery, the battery clicked in place tightly and it couldn't move at all. Reboots stopped, no matter how strong I tapped the sides of the device.
This hasn't resolved any freezes, but at least it's not rebooting all the time. So check your battery, maybe it is a hairline thinner or smaller or whatnot from the rest of them and it can move around. A millisecond is enough for it to lose contact, half a millimeter of movement is enough to cause your phone to reboot. Hope this revelation of mine will help someone -
Problem description:
(MacBook Pro 15” late 2008, OSX Yosemite 10.10.2 installed, no pending updates) computer is running very slow - takes 2-3 minutes to open apps such as Pages, even when no other apps are open. Randomly freezes and becomes unresponsive, requiring forced power down. Randomly logs off. Removed Kodak AIO software via Clean My Mac2, but BonjourAgent still there and requesting access. Cleaned weekly with Clean My Mac2 and running Sophos AntiVirus. 2GB memory installed. Currently 169.99 GB available of 249.2 GB capacity.
Help?
EtreCheck version: 2.1.8 (121)
Report generated March 21, 2015 at 11:35:35 AM EDT
Download EtreCheck from http://etresoft.com/etrecheck
Click the [Click for support] links for help with non-Apple products.
Click the [Click for details] links for more information about that line.
Hardware Information: ℹ️
MacBook Pro (15-inch, Late 2008) (Technical Specifications)
MacBook Pro - model: MacBookPro5,1
1 2.4 GHz Intel Core 2 Duo CPU: 2-core
2 GB RAM Upgradeable
BANK 0/DIMM0
1 GB DDR3 1067 MHz ok
BANK 0/DIMM1
1 GB DDR3 1067 MHz ok
Bluetooth: Old - Handoff/Airdrop2 not supported
Wireless: en1: 802.11 a/b/g/n
Battery Health: Normal - Cycle count 59
Video Information: ℹ️
NVIDIA GeForce 9400M - VRAM: 256 MB
Color LCD 1440 x 900
NVIDIA GeForce 9600M GT - VRAM: 256 MB
System Software: ℹ️
OS X 10.10.2 (14C1514) - Time since boot: 0:13:37
Disk Information: ℹ️
Hitachi HTS543225L9SA02 disk0 : (250.06 GB)
EFI (disk0s1) <not mounted> : 210 MB
Macintosh HD (disk0s2) / : 249.20 GB (168.91 GB free)
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
HL-DT-ST DVDRW GS21N
USB Information: ℹ️
Apple Inc. Built-in iSight
Apple Inc. BRCM2046 Hub
Apple Inc. Bluetooth USB Host Controller
Apple, Inc. Apple Internal Keyboard / Trackpad
Apple Computer, Inc. IR Receiver
Gatekeeper: ℹ️
Mac App Store and identified developers
Kernel Extensions: ℹ️
/Library/Extensions
[not loaded] com.leapfrog.driver.LfConnectDriver (1.11.1 - SDK 10.10) [Click for support]
[loaded] com.sophos.kext.sav (9.2.50 - SDK 10.8) [Click for support]
[loaded] com.sophos.nke.swi (9.2.50 - SDK 10.8) [Click for support]
/System/Library/Extensions
[not loaded] com.leapfrog.codeless.kext (2) [Click for support]
Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[running] com.kodak.BonjourAgent.plist [Click for support]
[loaded] com.oracle.java.Java-Updater.plist [Click for support]
[running] com.sophos.uiserver.plist [Click for support]
Launch Daemons: ℹ️
[loaded] com.adobe.fpsaud.plist [Click for support]
[loaded] com.adobe.SwitchBoard.plist [Click for support]
[loaded] com.leapfrog.connect.authdaemon.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2.Agent.plist [Click for support]
[loaded] com.oracle.java.Helper-Tool.plist [Click for support]
[loaded] com.oracle.java.JavaUpdateHelper.plist [Click for support]
[running] com.sophos.common.servicemanager.plist [Click for support]
User Launch Agents: ℹ️
[not loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.diskSpaceWatcher.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.scheduledScan.plist [Click for support]
[loaded] com.macpaw.CleanMyMac2Helper.trashWatcher.plist [Click for support]
User Login Items: ℹ️
Dropbox Application (/Applications/Dropbox.app)
Internet Plug-ins: ℹ️
AdobeExManDetect: Version: AdobeExManDetect 1.1.0.0 - SDK 10.7 [Click for support]
FlashPlayer-10.6: Version: 16.0.0.305 - SDK 10.6 [Click for support]
Default Browser: Version: 600 - SDK 10.10
Flash Player: Version: 16.0.0.305 - SDK 10.6 Outdated! Update
AdobeAAMDetect: Version: AdobeAAMDetect 2.0.0.0 - SDK 10.7 [Click for support]
AmazonMP3DownloaderPlugin1017265: Version: AmazonMP3DownloaderPlugin 1.0.17 [Click for support]
JavaAppletPlugin: Version: Java 8 Update 31 Check version
AmazonMP3DownloaderPlugin: Version: AmazonMP3DownloaderPlugin 1.0.17 [Click for support]
QuickTime Plugin: Version: 7.7.3
iPhotoPhotocast: Version: 7.0 - SDK 10.8
User internet Plug-ins: ℹ️
CitrixOnlineWebDeploymentPlugin: Version: 1.0.94 [Click for support]
Google Earth Web Plug-in: Version: 6.0 [Click for support]
Safari Extensions: ℹ️
AdBlock
Disconnect
Add To Amazon Wish List
3rd Party Preference Panes: ℹ️
Flash Player [Click for support]
Java [Click for support]
Tuxera NTFS [Click for support]
Time Machine: ℹ️
Skip System Files: NO
Mobile backups: OFF
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 249.20 GB Disk used: 80.29 GB
Destinations:
Backup [Local]
Total size: 63.67 GB
Total number of backups: 1
Oldest backup: 2015-02-23 16:16:08 +0000
Last backup: 2015-02-23 16:16:08 +0000
Size of backup disk: Too small
Backup size 63.67 GB < (Disk used 80.29 GB X 3)
Top Processes by CPU: ℹ️
5% WindowServer
1% loginwindow
0% AppleSpell
0% SophosUIServer
0% SophosAntiVirus
Top Processes by Memory: ℹ️
118 MB InterCheck
101 MB SophosScanD
60 MB Dropbox
54 MB mds_stores
41 MB SophosAntiVirus
Virtual Memory Information: ℹ️
49 MB Free RAM
682 MB Active RAM
652 MB Inactive RAM
315 MB Wired RAM
1.49 GB Page-ins
2 MB Page-outs
Diagnostics Information: ℹ️
Mar 21, 2015, 11:18:52 AM Self test - passed
Mar 21, 2015, 10:53:03 AM /Library/Logs/DiagnosticReports/SophosUIServer_2015-03-21-105303_[redacted].cra sh
Mar 19, 2015, 07:59:03 PM /Library/Logs/DiagnosticReports/CalNCService_2015-03-19-195903_[redacted].crashLinc Davis wrote:
Slow performance after installing Yosemite on an older Mac is often caused by inadequate memory. Although you can install the upgrade on a Mac with 2 GB of memory, experience has shown that at least 4 GB is needed for full performance.
Select About This Mac from the Apple menu. If you have less than 4 GB of memory, and your model has upgradable memory, install as much as it can take, or at least that much. Any reputable RAM vendor will have a web form in which you can select the Mac model and be directed to compatible parts.
Memory in the MacBook Air is not upgradable. If that's what you have, you should restore the previous system from a backup, or replace the machine. Ask if you need guidance.
The Etrecheck report clearly shows that SylvieRose has a Macbook Pro, not a Macbook Air and that there are only 2 GB RAM installed. The Etrecheck report can be very informative if one takes the time to examine it.
Ciao. -
My MacBook Pro keeps freezing and restarting
Whenever I'm using my MacBook Pro for the last two years.
No matter what I'm doing it keeps freezing and restarting.
Ive had the logic board replace 2 , the hard drive replaced and the memory replaced all at the apple store in square one
I've also wiped the memory.
I'm losing my mind i dont know what to do. I was a new one but I've already spent my money on this. And i feel its not fair for me to have to buy another one since this one hasn't worked properly to begin with. I know they've replaced everything in but it hasn't fixed the problem and nothing has changed.
Does anyone have a fix for this? Or experience the same problem ?Date/Time: 2014-04-15 00:00:00 -0400
OS Version: 10.9.2 (Build 13C64)
Architecture: x86_64
Report Version: 18
Event: powerstats
Signature: com.apple.SystemStats.TopPowerEvent
Start time: 2014-04-15 00:00:00 -0400
End time: 2014-04-15 00:00:25 -0400
Duration: 25s
Steps: 26
Hardware model: MacBookPro7,1
Active cpus: 2
Powerstats for: Google Chrome He
Microstackshots: 21 samples
Primary state: 13 samples state 0x18
Binary Images:
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4 D3285AE0-665C-3361-89DF-B889FCD0C45D + 8516837
4 8B1B7B84-1B5D-32A8-AC0D-1E689E5C8A4C + 16450
3 C823B3BD-F818-3D7A-9FB7-9BDE00E2BEA1 + 96202
3 <state 0x98>
1 8B1B7B84-1B5D-32A8-AC0D-1E689E5C8A4C + 15839
1 8B1B7B84-1B5D-32A8-AC0D-1E689E5C8A4C + 18348
1 8B1B7B84-1B5D-32A8-AC0D-1E689E5C8A4C + 18401
1 8B1B7B84-1B5D-32A8-AC0D-1E689E5C8A4C + 6322
3 58C19365-F4EA-31BB-91B2-EB2ED5553F1E + 16806
3 58C19365-F4EA-31BB-91B2-EB2ED5553F1E + 14348
3 58C19365-F4EA-31BB-91B2-EB2ED5553F1E + 14506
2 58C19365-F4EA-31BB-91B2-EB2ED5553F1E + 4971714
2 58C19365-F4EA-31BB-91B2-EB2ED5553F1E + 243026
2 58C19365-F4EA-31BB-91B2-EB2ED5553F1E + 103155
2 58C19365-F4EA-31BB-91B2-EB2ED5553F1E + 19676
2 58C19365-F4EA-31BB-91B2-EB2ED5553F1E + 11646271
2 D3285AE0-665C-3361-89DF-B889FCD0C45D + 59212955
2 D3285AE0-665C-3361-89DF-B889FCD0C45D + 8382879
1 D3285AE0-665C-3361-89DF-B889FCD0C45D + 8365658
1 D3285AE0-665C-3361-89DF-B889FCD0C45D + 8365964
1 D3285AE0-665C-3361-89DF-B889FCD0C45D + 8373163
1 D3285AE0-665C-3361-89DF-B889FCD0C45D + 8383908
1 D3285AE0-665C-3361-89DF-B889FCD0C45D + 8517454
1 D3285AE0-665C-3361-89DF-B889FCD0C45D + 8522278
1 8B1B7B84-1B5D-32A8-AC0D-1E689E5C8A4C + 14108
1 C823B3BD-F818-3D7A-9FB7-9BDE00E2BEA1 + 96118
1 <state 0x98>
1 D3285AE0-665C-3361-89DF-B889FCD0C45D + 8365643
1 D3285AE0-665C-3361-89DF-B889FCD0C45D + 8427717
1 D3285AE0-665C-3361-89DF-B889FCD0C45D + 8588051
1 D3285AE0-665C-3361-89DF-B889FCD0C45D + 8578656
1 D3285AE0-665C-3361-89DF-B889FCD0C45D + 8577971
1 58C19365-F4EA-31BB-91B2-EB2ED5553F1E + 4971583
1 58C19365-F4EA-31BB-91B2-EB2ED5553F1E + 17357
1 58C19365-F4EA-31BB-91B2-EB2ED5553F1E + 13807
1 58C19365-F4EA-31BB-91B2-EB2ED5553F1E + 16121
1 8B1B7B84-1B5D-32A8-AC0D-1E689E5C8A4C + 23589
1 C823B3BD-F818-3D7A-9FB7-9BDE00E2BEA1 + 79554
Powerstats for: spsecure
Microstackshots: 2 samples
Primary state: 1 samples state 0x98
Binary Images:
spsecure <77DA1747-A9BD-39A6-B43B-B31111A61FB6> /usr/local/sps/Spector Pro.app/Contents/SharedSupport/spsecure
libsystem_malloc.dylib (23.10.1) <A695B4E4-38E9-332E-A772-29D31E3F1385> /usr/lib/system/libsystem_malloc.dylib
com.apple.CoreFoundation 6.9 (855.14) <617B8A7B-FAB2-3271-A09B-C542E351C532> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundat ion
libobjc.A.dylib (551.1) <AD7FD984-271E-30F4-A361-6B20319EC73B> /usr/lib/libobjc.A.dylib
libsystem_pthread.dylib (53.1.4) <AB498556-B555-310E-9041-F67EC9E00E2C> /usr/lib/system/libsystem_pthread.dylib
libsystem_kernel.dylib (2422.90.20) <20E00C54-9222-359F-BD98-CB79ABED769A> /usr/lib/system/libsystem_kernel.dylib
2 AB498556-B555-310E-9041-F67EC9E00E2C + 24521
2 AB498556-B555-310E-9041-F67EC9E00E2C + 5930
2 AB498556-B555-310E-9041-F67EC9E00E2C + 6297
1 77DA1747-A9BD-39A6-B43B-B31111A61FB6 + 360385
1 20E00C54-9222-359F-BD98-CB79ABED769A + 88490
1 77DA1747-A9BD-39A6-B43B-B31111A61FB6 + 626490
1 617B8A7B-FAB2-3271-A09B-C542E351C532 + 1202193
1 617B8A7B-FAB2-3271-A09B-C542E351C532 + 458933
1 617B8A7B-FAB2-3271-A09B-C542E351C532 + 461029
1 617B8A7B-FAB2-3271-A09B-C542E351C532 + 1205557
1 617B8A7B-FAB2-3271-A09B-C542E351C532 + 99332
1 617B8A7B-FAB2-3271-A09B-C542E351C532 + 61077
1 617B8A7B-FAB2-3271-A09B-C542E351C532 + 61276
1 617B8A7B-FAB2-3271-A09B-C542E351C532 + 26607
1 AD7FD984-271E-30F4-A361-6B20319EC73B + 26748
1 A695B4E4-38E9-332E-A772-29D31E3F1385 + 70346
1 A695B4E4-38E9-332E-A772-29D31E3F1385 + 13003
1 <state 0x18>
Powerstats for: FlipShareServer
Microstackshots: 1 samples
Primary state: 1 samples state 0x98
Binary Images:
com.flipvideo.FlipShareServer 0.1.10 (Build 118282) (0.1.10) <7A082864-05B4-6651-47F1-6CCAAC4E3C0B> /Library/Application Support/Flip Video/FlipShareServer.app/Contents/MacOS/FlipShareServer
libsystem_kernel.dylib (2422.90.20) <C823B3BD-F818-3D7A-9FB7-9BDE00E2BEA1> /usr/lib/system/libsystem_kernel.dylib
libsystem_pthread.dylib (53.1.4) <8B1B7B84-1B5D-32A8-AC0D-1E689E5C8A4C> /usr/lib/system/libsystem_pthread.dylib
1 8B1B7B84-1B5D-32A8-AC0D-1E689E5C8A4C + 27890
1 8B1B7B84-1B5D-32A8-AC0D-1E689E5C8A4C + 5253
1 8B1B7B84-1B5D-32A8-AC0D-1E689E5C8A4C + 5627
1 7A082864-05B4-6651-47F1-6CCAAC4E3C0B + 1149226
1 7A082864-05B4-6651-47F1-6CCAAC4E3C0B + 1463029
1 C823B3BD-F818-3D7A-9FB7-9BDE00E2BEA1 + 96974
Powerstats for: AddressBookSourc
Microstackshots: 1 samples
Primary state: 1 samples state 0x98
Binary Images:
com.apple.AddressBookSourceSync 8.0 (1369) <492B5205-CA39-34E4-8077-D6786002E17B> /System/Library/Frameworks/AddressBook.framework/Versions/A/Helpers/Addres sBookSourceSync.app/Contents/MacOS/AddressBookSourceSync
com.apple.CoreFoundation 6.9 (855.14) <617B8A7B-FAB2-3271-A09B-C542E351C532> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundat ion
com.apple.Foundation 6.9 (1056.13) <2EE9AB07-3EA0-37D3-B407-4A520F2CB497> /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
libdyld.dylib (239.4) <CF03004F-58E4-3BB6-B3FD-BE4E05F128A0> /usr/lib/system/libdyld.dylib
com.apple.AddressBook.framework 8.0 (1369) <3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24> /System/Library/Frameworks/AddressBook.framework/Versions/A/AddressBook
libsystem_kernel.dylib (2422.90.20) <20E00C54-9222-359F-BD98-CB79ABED769A> /usr/lib/system/libsystem_kernel.dylib
1 CF03004F-58E4-3BB6-B3FD-BE4E05F128A0 + 13821
1 492B5205-CA39-34E4-8077-D6786002E17B + 9568
1 492B5205-CA39-34E4-8077-D6786002E17B + 8367
1 3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24 + 1214312
1 3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24 + 1341119
1 3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24 + 48153
1 3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24 + 29703
1 3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24 + 30130
1 3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24 + 30755
1 3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24 + 30930
1 3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24 + 31320
1 3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24 + 31711
1 3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24 + 31838
1 3D1A8D58-6A9E-366C-BDB8-ECC6F279DB24 + 32311
1 2EE9AB07-3EA0-37D3-B407-4A520F2CB497 + 105707
1 617B8A7B-FAB2-3271-A09B-C542E351C532 + 328465
1 617B8A7B-FAB2-3271-A09B-C542E351C532 + 328915
1 617B8A7B-FAB2-3271-A09B-C542E351C532 + 330565
1 617B8A7B-FAB2-3271-A09B-C542E351C532 + 332035
1 617B8A7B-FAB2-3271-A09B-C542E351C532 + 333911
1 617B8A7B-FAB2-3271-A09B-C542E351C532 + 334507
1 617B8A7B-FAB2-3271-A09B-C542E351C532 + 336557
1 20E00C54-9222-359F-BD98-CB79ABED769A + 85770
Powerstats for: launchd
Microstackshots: 1 samples
Primary state: 1 samples state 0x98
Binary Images:
launchd (842.90.1) <425516B6-9F3E-342F-87B3-EC461EBA6A1A> /sbin/launchd
libxpc.dylib (300.90.2) <AB40CD57-F454-3FD4-B415-63B3C0D5C624> /usr/lib/system/libxpc.dylib
libdyld.dylib (239.4) <CF03004F-58E4-3BB6-B3FD-BE4E05F128A0> /usr/lib/system/libdyld.dylib
libsystem_kernel.dylib (2422.90.20) <20E00C54-9222-359F-BD98-CB79ABED769A> /usr/lib/system/libsystem_kernel.dylib
1 CF03004F-58E4-3BB6-B3FD-BE4E05F128A0 + 13821
1 425516B6-9F3E-342F-87B3-EC461EBA6A1A + 18741
1 425516B6-9F3E-342F-87B3-EC461EBA6A1A + 27110
1 AB40CD57-F454-3FD4-B415-63B3C0D5C624 + 98426
1 AB40CD57-F454-3FD4-B415-63B3C0D5C624 + 96724
1 20E00C54-9222-359F-BD98-CB79ABED769A + 72218
================================================================
Rank: 3
C-State res: nan%
Interrupt Rate: nan Hz
Proc Idle Wkups: 0
CPU time: 00:00:00 (0.0%)
00:00:00 (0.0%) 0 com.apple.AddressBook.SourceSync
00:00:00 (0.0%) 0 com.apple.cfprefsd.xpc.agent
00:00:00 (0.0%) 0 com.apple.KernelEventAgent
00:00:00 (0.0%) 0 com.apple.sysmond
00:00:00 (0.0%) 0 com.apple.systemstatsd
Power: 0 mW (0.0 %/hr)
This is the second time its happened in the last hour.
Its been fine since i got it back on monday. But before that it just keeps doing it.
Any Ideas what i can do ? -
MacBook Pro 13-inch 2012 Yosemite - Random Crashes and restarts
Good afternoon,
My Macbook Pro 2012 running Yosemite randomly crashes and restarts itself with no pattern or discernible cause. It has previously gone into the Apple Store several times for fault finding and come back with nothing that they could find.
Attached to the MacBook are a large monitor and a Evoluent upright USB mouse.
I typically run LibreOffice, iwork numbers and Adobe Reader, in addition to emails, calendar and safari
MacBook Specs:
- Intel HD Graphics 4000 1024 MB
- 4 GB 1600 MHz DDR3
- 2.5 GHz Intel Core i5
The latest crash report is below. If anyone has any similar experience, advice or fixes it would be most appreciated.
Thanks, Dave
Anonymous UUID: 1E7E6C3A-E6C3-92F7-7519-CAC5E2191747
Mon Mar 2 12:58:30 2015
*** Panic Report ***
panic(cpu 2 caller 0xffffff8026170d0d): "a freed zone element has been modified in zone kalloc.1024: expected 0xffffff803d762000 but found 0xffffff8000000004, bits changed 0x3d762004, at offset 0 of 1024 in element 0xffffff803c6d1000, cookies 0x3f0011d5cfbffc4e 0x53521653487aa65"@/SourceCache/xnu/xnu-2782.10.72/osfmk/kern/zalloc.c:496
Backtrace (CPU 2), Frame : Return Address
0xffffff80bffe3df0 : 0xffffff802612fe41
0xffffff80bffe3e70 : 0xffffff8026170d0d
0xffffff80bffe3ee0 : 0xffffff802616d7b1
0xffffff80bffe3f90 : 0xffffff80261cc899
0xffffff80bffe3fb0 : 0xffffff8026214dd7
BSD process name corresponding to current thread: kernel_task
Mac OS version:
14C109
Kernel version:
Darwin Kernel Version 14.1.0: Mon Dec 22 23:10:38 PST 2014; root:xnu-2782.10.72~2/RELEASE_X86_64
Kernel UUID: DCF5C2D5-16AE-37F5-B2BE-ED127048DFF5
Kernel slide: 0x0000000025e00000
Kernel text base: 0xffffff8026000000
__HIB text base: 0xffffff8025f00000
System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)
System uptime in nanoseconds: 16255983705917
last loaded kext at 10182456763629: com.apple.driver.AppleUSBCDC 4.2.2b5 (addr 0xffffff7fa892a000, size 20480)
last unloaded kext at 10242562627083: com.apple.driver.AppleUSBCDC 4.2.2b5 (addr 0xffffff7fa892a000, size 16384)
loaded kexts:
com.apple.filesystems.smbfs 3.0.0
com.apple.filesystems.afpfs 11.0
com.apple.nke.asp-tcp 8.0.0
com.apple.driver.AppleUSBDisplays 372.1
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AGPM 100.15.5
com.apple.driver.X86PlatformShim 1.0.0
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.3.2f6
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleHDA 269.25
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.driver.AppleMikeyDriver 269.25
com.apple.driver.AppleBacklight 170.5.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleHV 1
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.driver.AppleMCCSControl 1.2.11
com.apple.driver.AppleSMCLMU 2.0.7d0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.2f6
com.apple.driver.AppleIntelHD4000Graphics 10.0.2
com.apple.driver.AppleIntelFramebufferCapri 10.0.2
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 327.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.7.3
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.7.0
com.apple.iokit.AppleBCM5701Ethernet 10.1.3
com.apple.driver.AppleSDXC 1.6.5
com.apple.driver.AirPort.Brcm4360 910.26.12
com.apple.driver.AppleUSBHub 705.4.2
com.apple.driver.AppleFWOHCI 5.5.2
com.apple.driver.AppleAHCIPort 3.1.0
com.apple.driver.AppleUSBEHCI 705.4.14
com.apple.driver.AppleUSBXHCI 710.4.11
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.security.SecureRemotePassword 1.0
com.apple.iokit.IOUSBHIDDriverPM 710.4.7
com.apple.driver.AppleUSBAudio 295.23
com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6
com.apple.driver.AppleThunderboltPCIUpAdapter 2.0.2
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 11
com.apple.driver.DspFuncLib 269.25
com.apple.kext.OSvKernDSPLib 1.15
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.driver.AppleHDAController 269.25
com.apple.iokit.IOHDAFamily 269.25
com.apple.iokit.IOAudioFamily 203.3
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.2f6
com.apple.iokit.IOBluetoothFamily 4.3.2f6
com.apple.iokit.IOSurface 97
com.apple.iokit.IOAcceleratorFamily2 156.6
com.apple.AppleGraphicsDeviceControl 3.8.6
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.IOPlatformPluginFamily 5.8.1d38
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.AppleUSBMultitouch 245.2
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.driver.CoreStorage 471.10.6
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.3
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.3
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.1
com.apple.iokit.IO80211Family 710.55
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOFireWireFamily 4.5.6
com.apple.iokit.IOAHCIFamily 2.7.5
com.apple.iokit.IOUSBFamily 710.4.14
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 396
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0Good afternoon,
My Macbook Pro 2012 running Yosemite randomly crashes and restarts itself with no pattern or discernible cause. It has previously gone into the Apple Store several times for fault finding and come back with nothing that they could find.
Attached to the MacBook are a large monitor and a Evoluent upright USB mouse.
I typically run LibreOffice, iwork numbers and Adobe Reader, in addition to emails, calendar and safari
MacBook Specs:
- Intel HD Graphics 4000 1024 MB
- 4 GB 1600 MHz DDR3
- 2.5 GHz Intel Core i5
The latest crash report is below. If anyone has any similar experience, advice or fixes it would be most appreciated.
Thanks, Dave
Anonymous UUID: 1E7E6C3A-E6C3-92F7-7519-CAC5E2191747
Mon Mar 2 12:58:30 2015
*** Panic Report ***
panic(cpu 2 caller 0xffffff8026170d0d): "a freed zone element has been modified in zone kalloc.1024: expected 0xffffff803d762000 but found 0xffffff8000000004, bits changed 0x3d762004, at offset 0 of 1024 in element 0xffffff803c6d1000, cookies 0x3f0011d5cfbffc4e 0x53521653487aa65"@/SourceCache/xnu/xnu-2782.10.72/osfmk/kern/zalloc.c:496
Backtrace (CPU 2), Frame : Return Address
0xffffff80bffe3df0 : 0xffffff802612fe41
0xffffff80bffe3e70 : 0xffffff8026170d0d
0xffffff80bffe3ee0 : 0xffffff802616d7b1
0xffffff80bffe3f90 : 0xffffff80261cc899
0xffffff80bffe3fb0 : 0xffffff8026214dd7
BSD process name corresponding to current thread: kernel_task
Mac OS version:
14C109
Kernel version:
Darwin Kernel Version 14.1.0: Mon Dec 22 23:10:38 PST 2014; root:xnu-2782.10.72~2/RELEASE_X86_64
Kernel UUID: DCF5C2D5-16AE-37F5-B2BE-ED127048DFF5
Kernel slide: 0x0000000025e00000
Kernel text base: 0xffffff8026000000
__HIB text base: 0xffffff8025f00000
System model name: MacBookPro9,2 (Mac-6F01561E16C75D06)
System uptime in nanoseconds: 16255983705917
last loaded kext at 10182456763629: com.apple.driver.AppleUSBCDC 4.2.2b5 (addr 0xffffff7fa892a000, size 20480)
last unloaded kext at 10242562627083: com.apple.driver.AppleUSBCDC 4.2.2b5 (addr 0xffffff7fa892a000, size 16384)
loaded kexts:
com.apple.filesystems.smbfs 3.0.0
com.apple.filesystems.afpfs 11.0
com.apple.nke.asp-tcp 8.0.0
com.apple.driver.AppleUSBDisplays 372.1
com.apple.driver.AudioAUUC 1.70
com.apple.driver.AGPM 100.15.5
com.apple.driver.X86PlatformShim 1.0.0
com.apple.filesystems.autofs 3.0
com.apple.iokit.IOBluetoothSerialManager 4.3.2f6
com.apple.driver.AppleOSXWatchdog 1
com.apple.driver.AppleMikeyHIDDriver 124
com.apple.driver.AppleUpstreamUserClient 3.6.1
com.apple.driver.AppleHDA 269.25
com.apple.iokit.IOUserEthernet 1.0.1
com.apple.driver.AppleMikeyDriver 269.25
com.apple.driver.AppleBacklight 170.5.0
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleHWAccess 1
com.apple.driver.AppleHV 1
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.driver.AppleThunderboltIP 2.0.2
com.apple.driver.AppleMCCSControl 1.2.11
com.apple.driver.AppleSMCLMU 2.0.7d0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.2f6
com.apple.driver.AppleIntelHD4000Graphics 10.0.2
com.apple.driver.AppleIntelFramebufferCapri 10.0.2
com.apple.driver.AppleLPC 1.7.3
com.apple.driver.SMCMotionSensor 3.0.4d1
com.apple.driver.AppleUSBTCButtons 240.2
com.apple.driver.AppleUSBTCKeyboard 240.2
com.apple.driver.AppleIRController 327.5
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 35
com.apple.iokit.SCSITaskUserClient 3.7.3
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.7.0
com.apple.iokit.AppleBCM5701Ethernet 10.1.3
com.apple.driver.AppleSDXC 1.6.5
com.apple.driver.AirPort.Brcm4360 910.26.12
com.apple.driver.AppleUSBHub 705.4.2
com.apple.driver.AppleFWOHCI 5.5.2
com.apple.driver.AppleAHCIPort 3.1.0
com.apple.driver.AppleUSBEHCI 705.4.14
com.apple.driver.AppleUSBXHCI 710.4.11
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 3.1
com.apple.driver.AppleRTC 2.0
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 2.1
com.apple.driver.AppleACPIEC 3.1
com.apple.driver.AppleAPIC 1.7
com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0
com.apple.nke.applicationfirewall 161
com.apple.security.quarantine 3
com.apple.security.TMSafetyNet 8
com.apple.driver.AppleIntelCPUPowerManagement 218.0.0
com.apple.security.SecureRemotePassword 1.0
com.apple.iokit.IOUSBHIDDriverPM 710.4.7
com.apple.driver.AppleUSBAudio 295.23
com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6
com.apple.driver.AppleThunderboltPCIUpAdapter 2.0.2
com.apple.kext.triggers 1.0
com.apple.iokit.IOSerialFamily 11
com.apple.driver.DspFuncLib 269.25
com.apple.kext.OSvKernDSPLib 1.15
com.apple.iokit.IOFireWireIP 2.2.6
com.apple.driver.X86PlatformPlugin 1.0.0
com.apple.iokit.IOUSBUserClient 705.4.0
com.apple.driver.AppleHDAController 269.25
com.apple.iokit.IOHDAFamily 269.25
com.apple.iokit.IOAudioFamily 203.3
com.apple.vecLib.kext 1.2.0
com.apple.driver.AppleSMBusController 1.0.13d1
com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.2f6
com.apple.iokit.IOBluetoothFamily 4.3.2f6
com.apple.iokit.IOSurface 97
com.apple.iokit.IOAcceleratorFamily2 156.6
com.apple.AppleGraphicsDeviceControl 3.8.6
com.apple.driver.AppleBacklightExpert 1.1.0
com.apple.iokit.IONDRVSupport 2.4.1
com.apple.iokit.IOGraphicsFamily 2.4.1
com.apple.driver.AppleSMBusPCI 1.0.12d1
com.apple.driver.IOPlatformPluginFamily 5.8.1d38
com.apple.driver.AppleSMC 3.1.9
com.apple.driver.AppleUSBMultitouch 245.2
com.apple.iokit.IOUSBHIDDriver 705.4.0
com.apple.driver.AppleUSBMergeNub 705.4.0
com.apple.driver.AppleUSBComposite 705.4.9
com.apple.driver.CoreStorage 471.10.6
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.7.3
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.driver.AppleThunderboltDPInAdapter 4.0.6
com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6
com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2
com.apple.iokit.IOAHCISerialATAPI 2.6.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.3
com.apple.iokit.IOEthernetAVBController 1.0.3b3
com.apple.driver.AppleThunderboltNHI 3.1.7
com.apple.iokit.IOThunderboltFamily 4.2.1
com.apple.iokit.IO80211Family 710.55
com.apple.driver.mDNSOffloadUserClient 1.0.1b8
com.apple.iokit.IONetworkingFamily 3.2
com.apple.iokit.IOFireWireFamily 4.5.6
com.apple.iokit.IOAHCIFamily 2.7.5
com.apple.iokit.IOUSBFamily 710.4.14
com.apple.driver.AppleEFINVRAM 2.0
com.apple.driver.AppleEFIRuntime 2.0
com.apple.iokit.IOHIDFamily 2.0.0
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 300.0
com.apple.kext.AppleMatch 1.0.0d1
com.apple.driver.AppleKeyStore 2
com.apple.driver.AppleMobileFileIntegrity 1.0.5
com.apple.driver.AppleCredentialManager 1.0
com.apple.driver.DiskImages 396
com.apple.iokit.IOStorageFamily 2.0
com.apple.iokit.IOReportFamily 31
com.apple.driver.AppleFDEKeyStore 28.30
com.apple.driver.AppleACPIPlatform 3.1
com.apple.iokit.IOPCIFamily 2.9
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.Libm 1
com.apple.kec.pthread 1
com.apple.kec.corecrypto 1.0 -
Computer randomly crashing and restarting.
I recently upgraded my 2010 Macbook Pro to Mountain Lion OSX. Ever since I upgraded my computer has been randomly crashing and restarting itself. I have looked online for many solutions. I have tried editing settings in system prefereneces, a hard drive repair, a fresh instal of the operating system, and even bringing the laptop into a local apple store. They did some diagnostic checks and a hard drive repair and sent me on my way. Even after all this it is still randomly crashing and restarting itself.
The issue most often happens after being in sleep mode for a little while, atlhough it still occurs randomly throughout the day.I will bring it out of sleep mode and it will restart itself in the next minute or so.
I copied a crash report since I have seen many people posting them here. I hope that you guys can help me identify the problem and fix it. I need to use this computer for school and I have many urgent projects coming up. I am covered under apple care, so a part replacement is not an issue. Any insight into the issue would be greatly appreciated. Thanks - Andy
Crash Report
Interval Since Last Panic Report: 652009 sec
Panics Since Last Report: 26
Anonymous UUID: 01A39A60-7EC3-7EF0-E13B-CB5A3447CA73
Thu Apr 4 09:53:29 2013
panic(cpu 3 caller 0xffffff7f8a7637f2): NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0xd2000000 0xffffff808460a000 0x0a5480a2, D0, P3/4
Backtrace (CPU 3), Frame : Return Address
0xffffff808387af80 : 0xffffff8008c1d626
0xffffff808387aff0 : 0xffffff7f8a7637f2
0xffffff808387b0b0 : 0xffffff7f8a8603b9
0xffffff808387b110 : 0xffffff7f8a86042e
0xffffff808387b180 : 0xffffff7f8ab78c82
0xffffff808387b2b0 : 0xffffff7f8a886fe8
0xffffff808387b2f0 : 0xffffff7f8a76b567
0xffffff808387b3a0 : 0xffffff7f8a76905a
0xffffff808387b5a0 : 0xffffff7f8a76a983
0xffffff808387b670 : 0xffffff7f8ad68790
0xffffff808387b730 : 0xffffff7f8ad93f98
0xffffff808387b7b0 : 0xffffff7f8ad7b308
0xffffff808387b810 : 0xffffff7f8ad7bbe9
0xffffff808387b860 : 0xffffff7f8ad7c09b
0xffffff808387b8d0 : 0xffffff7f8ad7c8d1
0xffffff808387b910 : 0xffffff7f8ad4834f
0xffffff808387ba90 : 0xffffff7f8ad78e39
0xffffff808387bb50 : 0xffffff7f8ad46de8
0xffffff808387bba0 : 0xffffff80090650c9
0xffffff808387bbc0 : 0xffffff8009066670
0xffffff808387bc20 : 0xffffff800906408f
0xffffff808387bd70 : 0xffffff8008c984a1
0xffffff808387be80 : 0xffffff8008c20aed
0xffffff808387beb0 : 0xffffff8008c10448
0xffffff808387bf00 : 0xffffff8008c1961b
0xffffff808387bf70 : 0xffffff8008ca5dd6
0xffffff808387bfb0 : 0xffffff8008ccdd43
Kernel Extensions in backtrace:
com.apple.NVDAResman(8.1)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7f8a706 000->0xffffff7f8aa12fff
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f89217000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[38C214C0-83C8-3594-8A4C-DC6AC3FEC163]@0xff ffff7f8a10c000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[74E3E50F-E50A-3073-8C96-06F854292A91]@0 xffffff7f8a074000
com.apple.nvidia.nv50hal(8.1)[5F021999-8B18-3BD5-9B98-90617E638A63]@0xffffff7f8 aa13000->0xffffff7f8ad34fff
dependency: com.apple.NVDAResman(8.1.0)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7f8a7 06000
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f89217000
com.apple.GeForce(8.1)[A15BB65E-3501-340F-87CB-2FD2BAD33E35]@0xffffff7f8ad35000 ->0xffffff7f8ae01fff
dependency: com.apple.NVDAResman(8.1.0)[A26D2A3D-C06F-3A0F-BCFF-901A98C93C3D]@0xffffff7f8a7 06000
dependency: com.apple.iokit.IONDRVSupport(2.3.7)[38C214C0-83C8-3594-8A4C-DC6AC3FEC163]@0xff ffff7f8a10c000
dependency: com.apple.iokit.IOPCIFamily(2.7.3)[1D668879-BEF8-3C58-ABFE-FAC6B3E9A292]@0xffff ff7f89217000
dependency: com.apple.iokit.IOGraphicsFamily(2.3.7)[74E3E50F-E50A-3073-8C96-06F854292A91]@0 xffffff7f8a074000
BSD process name corresponding to current thread: WindowServer
Mac OS version:
12D78
Kernel version:
Darwin Kernel Version 12.3.0: Sun Jan 6 22:37:10 PST 2013; root:xnu-2050.22.13~1/RELEASE_X86_64
Kernel UUID: 3EB7D8A7-C2D3-32EC-80F4-AB37D61492C6
Kernel slide: 0x0000000008a00000
Kernel text base: 0xffffff8008c00000
System model name: MacBookPro6,2 (Mac-F22586C8)
System uptime in nanoseconds: 36964227183510
last loaded kext at 31891623958718: com.seagate.driver.PowSecDriverCore 5.2.3 (addr 0xffffff7f8aec6000, size 233472)
last unloaded kext at 31965341281584: com.apple.iokit.IOFireWireSBP2 4.2.2 (addr 0xffffff7f8aeab000, size 110592)
loaded kexts:
com.logmein.hamachi 1.0
com.Cycling74.driver.Soundflower 1.5.2
com.razer.common.razerhid 5.52
com.apple.filesystems.smbfs 1.8
com.apple.driver.AppleHWSensor 1.9.5d0
com.apple.iokit.IOUserEthernet 1.0.0d1
com.apple.driver.AppleUpstreamUserClient 3.5.10
com.apple.iokit.IOBluetoothSerialManager 4.1.3f3
com.apple.driver.AppleMikeyHIDDriver 122
com.apple.driver.AudioAUUC 1.60
com.apple.driver.AGPM 100.12.87
com.apple.GeForce 8.1.0
com.apple.driver.AppleIntelHDGraphics 8.1.0
com.apple.driver.AppleHDA 2.3.7fc4
com.apple.Dont_Steal_Mac_OS_X 7.0.0
com.apple.driver.AppleMikeyDriver 2.3.7fc4
com.apple.driver.AppleSMCPDRC 1.0.0
com.apple.iokit.AppleBCM5701Ethernet 3.6.0b1
com.apple.iokit.BroadcomBluetoothHCIControllerUSBTransport 4.1.3f3
com.apple.driver.AppleSMCLMU 2.0.3d0
com.apple.driver.AirPort.Brcm4331 614.20.16
com.apple.driver.AppleMuxControl 3.3.0
com.apple.driver.ApplePolicyControl 3.3.0
com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0
com.apple.driver.AppleLPC 1.6.0
com.apple.driver.AppleIntelHDGraphicsFB 8.1.0
com.apple.driver.AppleMCCSControl 1.1.11
com.apple.driver.SMCMotionSensor 3.0.3d1
com.apple.filesystems.autofs 3.0
com.apple.driver.AppleUSBTCButtons 237.1
com.apple.driver.AppleUSBTCKeyboard 237.1
com.apple.driver.AppleIRController 320.15
com.apple.driver.AppleUSBCardReader 3.1.7
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0d1
com.apple.BootCache 34
com.apple.iokit.SCSITaskUserClient 3.5.5
com.apple.driver.XsanFilter 404
com.apple.iokit.IOAHCIBlockStorage 2.3.1
com.apple.driver.AppleUSBHub 5.5.5
com.apple.driver.AppleAHCIPort 2.5.1
com.apple.driver.AppleFWOHCI 4.9.6
com.apple.driver.AppleUSBEHCI 5.5.0
com.apple.driver.AppleEFINVRAM 1.7
com.apple.driver.AppleSmartBatteryManager 161.0.0
com.apple.driver.AppleACPIButtons 1.7
com.apple.driver.AppleRTC 1.5
com.apple.driver.AppleHPET 1.8
com.apple.driver.AppleSMBIOS 1.9
com.apple.driver.AppleACPIEC 1.7
com.apple.driver.AppleAPIC 1.6
com.apple.driver.AppleIntelCPUPowerManagementClient 196.0.0
com.apple.nke.applicationfirewall 4.0.39
com.apple.security.quarantine 2
com.apple.driver.AppleIntelCPUPowerManagement 196.0.0
com.apple.iokit.IOSurface 86.0.4
com.apple.iokit.IOSerialFamily 10.0.6
com.apple.nvidia.nv50hal 8.1.0
com.apple.NVDAResman 8.1.0
com.apple.driver.DspFuncLib 2.3.7fc4
com.apple.driver.AppleUSBAudio 2.9.0f6
com.apple.iokit.IOAudioFamily 1.8.9fc11
com.apple.kext.OSvKernDSPLib 1.6
com.apple.iokit.IOEthernetAVBController 1.0.2b1
com.apple.iokit.IOFireWireIP 2.2.5
com.apple.iokit.AppleBluetoothHCIControllerUSBTransport 4.1.3f3
com.apple.driver.AppleHDAController 2.3.7fc4
com.apple.iokit.IOHDAFamily 2.3.7fc4
com.apple.iokit.IO80211Family 522.4
com.apple.iokit.IONetworkingFamily 3.0
com.apple.driver.AppleBacklightExpert 1.0.4
com.apple.driver.AppleGraphicsControl 3.3.0
com.apple.iokit.IONDRVSupport 2.3.7
com.apple.driver.AppleSMBusPCI 1.0.11d0
com.apple.driver.IOPlatformPluginLegacy 1.0.0
com.apple.driver.IOPlatformPluginFamily 5.3.0d51
com.apple.driver.AppleSMBusController 1.0.11d0
com.apple.iokit.IOGraphicsFamily 2.3.7
com.apple.driver.AppleSMC 3.1.4d2
com.apple.kext.triggers 1.0
com.apple.driver.IOBluetoothHIDDriver 4.1.3f3
com.apple.iokit.IOBluetoothFamily 4.1.3f3
com.apple.driver.AppleUSBMultitouch 237.3
com.apple.iokit.IOUSBHIDDriver 5.2.5
com.apple.iokit.IOUSBMassStorageClass 3.5.1
com.apple.driver.AppleUSBMergeNub 5.5.5
com.apple.driver.AppleUSBComposite 5.2.5
com.apple.iokit.IOSCSIMultimediaCommandsDevice 3.5.5
com.apple.iokit.IOBDStorageFamily 1.7
com.apple.iokit.IODVDStorageFamily 1.7.1
com.apple.iokit.IOCDStorageFamily 1.7.1
com.apple.iokit.IOSCSIBlockCommandsDevice 3.5.5
com.apple.iokit.IOAHCISerialATAPI 2.5.1
com.apple.iokit.IOSCSIArchitectureModelFamily 3.5.5
com.apple.iokit.IOUSBUserClient 5.5.5
com.apple.iokit.IOAHCIFamily 2.3.1
com.apple.iokit.IOFireWireFamily 4.5.5
com.apple.iokit.IOUSBFamily 5.5.5
com.apple.driver.AppleEFIRuntime 1.7
com.apple.iokit.IOHIDFamily 1.8.1
com.apple.iokit.IOSMBusFamily 1.1
com.apple.security.sandbox 220.2
com.apple.kext.AppleMatch 1.0.0d1
com.apple.security.TMSafetyNet 7
com.apple.driver.DiskImages 345
com.apple.iokit.IOStorageFamily 1.8
com.apple.driver.AppleKeyStore 28.21
com.apple.driver.AppleACPIPlatform 1.7
com.apple.iokit.IOPCIFamily 2.7.3
com.apple.iokit.IOACPIFamily 1.4
com.apple.kec.corecrypto 1.0You have the MacBookPro6,2, the Edsel of Macs. You might be able to resolve the problem by reinstalling OS X. Try that first, if you haven't done so already. Otherwise, you may be covered by this program:
MacBook Pro (15-inch, Mid 2010): Intermittent black screen or loss of video
Make a "Genius" appointment at an Apple Store to have the machine tested. The routine hardware diagnostics used by service providers may not detect the fault. There is a specific test for this issue.
Print the first page of the panic report, and the support page linked above, and bring them with you.
Back up all data on the internal drive(s) before you hand over your computer to anyone. If privacy is a concern, erase the data partition(s) with the option to write zeros* (do this only if you have at least two complete, independent backups, and you know how to restore to an empty drive from any of them.) Don’t erase the recovery partition, if present.
*An SSD doesn't need to be zeroed.
You may be able to stop the panics by disabling automatic graphics switching in the Energy Saver preference pane, but that's not a solution.
Most likely, the logic board will be replaced. Sometimes the replacement is also defective, so be prepared for that possibility. -
I did the 5.1.1 update over wifi, had update issues, then updated on Itunes no problem, now my phone continues to freeze and restart, any suggestions on how to correct this - thank you
Basic troubleshooting from the User's Guide is reset, restart, restore (first from backup then as new). Has any of this been tried?
-
Pavilion keeps freezing and restarting after 5 minutes of use
My laptop is continuously freezing and restarting. Please help!
According to the message you have posted I suspect there could be a hardware issue on your Notebook
It could be possible that the Hard Drive might have bad sectors or Memory Module on the Notebook could be corrupted
Please perform the Steps as shown below:-
1. Please "Turn OFF" the Notebook
2. "Power ON" the Notebook and keep tapping the Escape Key during the start up to enter the Start-up Menu
3. Now here, Please select the BIOS option [F10] and under the Advanced or Diagnostic tab
4. You should find the facility to run tests on both the Hard Disk Drive and Memory
Note: Please perform these two tests and post back with the details of any error messages
Please click the below shown link to find the steps for performing Hard Drive Test
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00439024
OR
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c01443317
Tip for Data Backup:
Remove the HDD and install it in a USB HDD Enclosure. You can then plug it into a USB port of a working machine. If there is any life left in the drive you should be able to browse it and copy files off to HDD of host machine
Example: http://www.newegg.com/Product/Product.aspx?Item=N82E16817182140
Hope this helps, for any further queries reply to the post and feel free to join us again
**Click the KUDOS star on left to say Thanks**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Thank You,
K N R K
Although I am an HP employee, I am speaking for myself and not for HP -
Freezes and restarts some times during the day
In March 2014 I bought a nokia lumia white icon Verizon Microsoft Store in Orlando, I live in Brazil so I'm using the unit in a Brazilian company, so I do not own a Verizon number. He's presenting problem, freezes and restarts some times during the day, as did the recovery and all other procedures that read on the subject, the problem was not resolved. I would like to inform me how do I change the device since it will be going back to the U.S. next month per 10 days, he is still within the warranty period of 12 months.
Thank you very much.hi mate, as we are a user to user forum only for Nokia products and services, we don't have that kind of information on hand. you will need to liaise with Verizon directly.
however, have you checked that your nanoSIM card is cut correctly, and also that you are up to date with the latest firmware for the device, along with the latest Nokia system app updates from the Store? also try performing a soft reset. -
With final cut pro x. Every time I use tildes like á for example. FCPX freezes and restarts.... really is a bummer. PLZ FIX. Here in Colombia I can not use FCPX for projects which involve names or text. (ALL PROJECTS)
And on a side note, Color Curves? 3 Wheel Color Wheels (color board is great, but i didnt read a 400 page book on 3 wheel color correction for nothing) ? XML support? Can´t wait for multicam. God Bless!
FCPX IS GREAT. It really is. Just a few features are required.....w andrewfromjupiter wrote:
Tildes can be both
I think the idea that an acute accent can also be called a "tilde" is total nonsense.
http://en.wikipedia.org/wiki/Tilde
http://en.wikipedia.org/wiki/Acute_accent
But good idea to report the bug here:
http://www.apple.com/feedback/finalcutpro.html
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