Windows Drivers cannot view Blackberry as a mass storage device

Hello!
I had a hard time finding the right category to post this question to so pardon me if it has been misplaced.
I have a rather pressing issue with my Blackberry Curve 9300 for a few months now. I have scoured a number of fourms (including this one!) and discovered similar issues with other Blackberry curve owners. Unfortunately, none of their solutions seemed to solve my problem.
Here is the issue:
I have a computer that is running Windows 7 SP 1 (32-Bit) with the latest version of the Desktop Manager Software. Now, the Desktop Manager successfully communicates with my Blackberry. However, as others have expressed, my computer then detects the USB component of my Blackberry as a "RIM Mass Storage Device" and is unable to find the compatiable driver. As a result, I am unable to utilize the Mobile Modem or Media features of the Desktop Manager. Now this may sound like just any ohter RIM Mass Storage Device problem but I assure you that there is a twist!
I have tried multiple methods to resolve this problem:
Clean uninstall and re-install of the Desktop Manager Software
Downgrading to an older version of the Desktop Manager Software
Installing the corresponding RIM USB Drivers
Deleting the RIM Mass Storage Device from the Device Manager
Reseting my BlackBerry Curve
Windows Update (I installed Service Pack 1 long after I first noticed this problem)
Consulting the Solution Articles on the RIM and Windows Support websites for fixes
Now, I have another computer that operates on Windows XP Home Edition (SP3). It also has the latest version of the Desktop Manager installed. However, it can successfully communicate with my phone at all levels (Mobile Modem, etc.). When I investigated the Desktop Manager, I found that the phone was being viewed as a "RIM Blackberry SD USB Device," as it should. Thus, I know that my Media Card settings on my phone are configured properly.
I also noticed that the USB Device was utilizing disk.sys. My computer operating Windows 7 also has the disk.sys file, which is used successfully by my other USB devices. However, if I try to manually associate that driver with the RIM Mass Storage Device my computer objects, stating that the driver is not compatable with my device. So, I tried to apply another of other drivers that I was able to successfully associate my USB Flash Drives in the past (USBSTOR.sys,etc.) since the phone essentially must be viewed as a mass storage device by the computer. Unfortunately, it refuses to successfully associate itself with those drivers as well. But, based on my observations from my computer operating on Windows XP, I know that the computer needs to view my Blackberry as a Disk Drive in the Device Manager.
What makes this situation even more bizzarre is that when I restart my computer, I notice that right as the Windows 7 OS is loaded, my blackberry asks me if I would like for it to be viewed as a mass storage device, for media only, or simply charge. That is the general response I expect once the Desktop Manager is loading. However, a few moments later, the phone then announces that it is unable to charge in the USB port it is connected to.
I am curious if anyone else has had a similar problem with the acutal Windows 7 Drivers being unable to be associated with their Blackberry. Also, I am concerned if my disk.sys file is actually corrupted. I think I might also be relevant to mention that my computer had a number of problems detected other USB devices in the past but by deleting the system drivers I was able to have them communicate with the computer once more. Unfortunately, from what I understand, disk.sys is a critial file during the startup sequence of the Windows Operating System. Thus, I don't believe my previous methods will suffice nor if there is anyway to reinstall disk.sys since the computer was purchased with Windows 7 as its original operating system.
Thank you in advance for any advice!

Yes indeed
I usually try and stop this windows (7) update stuff because half my remote sensing software gives up every time - but yes indeed this time having just moved house there was a mistake and a load of ms **bleep** got installed and sadly when i thought to see if that was the route of the problem i discovered i had no restore point of any use
SO i suppose we could say this is all my fault really because I left ms into my computer again - aaaaaaaaaaaaaaargh

Similar Messages

Using Blackberry as a Mass Storage Device is not working at all. Please advise

It does not show up in My computer.It shows up in the device managers under Universal Serial Bus Controllers as
Blackberry Smartphone I would like to be able to have access to my media card without having to use my storage card reader.I went to computer management to see if it is a drive mapping issue, but it does not even show up there so there is no letter to assign.
I have made sure that The media card is formatted.
I have a Blackberry 8310
v4.5.0.81
Media Support is set to ON
Mass Storage Mode is ON
and Auto Enable Mass Storage Mode When Connected is set to YES
It is a 4GB sandisk micro sd
The bberry is not locked.
Encryption mode is not enabled.
I do not have Acronis installed or an Iso mounters to cause any conflicts.
I am not using any network drivers.
Nothing else in plugged into any of the other ports
There are only two on my laptop and I have tried both usb ports.
It is plugged directly to a usb port and not into a hub.
My Computer's OS is XP Pro SP3
Also to reiterate, I am able to take the card out of the bberry and read it no problem through a card reader, but
that is annoying since you are supposed to be able to use see the blackberry as a mass storage device through
explorer.
And just recently as a test,I tried plugging in another blackberry, a 8800 and that one popped up no problem as a removable device in my computer. What I do not get is why Roxio Media Manager can see the 8310 and copy files over and the device manager has it listed as a smart phone under the Universal Serial Bus Controllers list. This is bizarre.
Message Edited by rllngriver on 11-19-2008 09:28 PM

Hi and welcome to the forums!
GREAT FIRST POST!! Very clear and specific. You don't know how rare that is
Is the laptop in a docking bay?
Content "encryption" meaning Content protection is turned off, right?
Are you able to backup and sync with the Desktop software?
Do you have the correct folders on the card?
Blackberry, music, ringtones, pictures, videos, voice notes?
(blackberry has to be first).
Last one, how did you format the card?
Thanks
Update device drivers manually:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB13336&sliceId=SAL_Pub...
Message Edited by Bifocals on 11-19-2008 08:36 PM
Click Accept as Solution for posts that have solved your issue(s)!
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Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

PC won't recognize BlackBerry as mass-storage device.

I have a Curve 8320 with a 4-Gb SanDisk micro SD card. Due to difficulties installing BlackBerry Media Sync, I'm trying to just manage my media (music, no photos or videos at the moment) simply by using my BlackBerry as a mass-storage device. I understand that when I connect the BlackBerry to the computer with the micro SD card in it, the BlackBerry is supposed to prompt me to enable mass-storage mode. However, this is not happening. I can't get the BlackBerry to appear as a mass-storage device in the Computer folder on my PC. I can tell the BlackBerry is indeed interfacing with the computer, for Desktop Manager is able to interact with it. I've gone into the Media Card option in Options and enabled media-card support and mass-storage mode and told the BlackBerry to auto-enable mass-storage mode when connected, and I've formatted the card with the BlackBerry as well, but still I've had no luck.

Hi and welcome to the forums!
A couple of places for you to visit: Blackberry 101 Tips & Tricks
Take a look at this kb article: Unable to view media card
If that is not the issue, you might also want to use DM WITHOUT Media Manager as it may be causing the conflict:
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista, use the "Run As Administrator" option for everything.
1) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
2) Get a fresh download of the RIM DTM software:
Software Download for Blackberry Support
* Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchornizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
3) Install DTM to your PC
4) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Let us know how it goes!
Happy to have you here!
IrwinII
Please remember to "Accept as Solution" the post which solved your thread. If I or someone else have helped you, please tell us you "Like" what we had to say at the bottom right of the post.

Mass Storage Device Drivers have been corrupted itunes 7.0.2 cant fix it

My ipods mass storage device drivers have been corrupted (Device cannot be started Code 10). Itunes 7.0.2 cant fix it. Im not willing to uninstall itunes and reinstall it to fix problem. I have 2 librarys on my hard drive with the guts of 120g of tunes/vids i know i wont lose the data but just dont want to mess with it. Is there any other way to fix the corrupted driver? Itunes 7 is great but they really should have the ipods driver seperate

I have uninstalled itunes 7.0.2 and installed the default itunes 6 software and ipod software then i updated to 7.0.2 and still same problem. Obviously the corruption is Windows related, but still cant work out the problem

Storm 2 - RIM Mass Storage Device - Cannot Install Driver

Blackberry Storm2, with Desktop Manager 5.0 (11/23/09) installed, on Windows 7 x64. I have Roxio Manager installed, and am able to transfer Media ONLY through that application. There are no drives that show up in Windows Explorer for the blackberry internal storage and 16 GB SD media card.
Computer - Intel Core I7, MSI Eclipse plus MB, 12 GB Corsair DDR3 triple channel RAM, XFX Radeon 4870X2
I know this BB works with Win7 x64, as I installed Desktop manager on my laptop, and I am able to see both storage drives.
I have tried EVERY known fix for this specific issue:
1) uninstalling DM 5.0, total clean of RIM software, reboot computer, reinstall DM 5.0.
2) reverting back to an Acronis Trueimage backup made 2 days BEFORE I bought the BB
3) the "calfix.exe" for blackberry.
4) uninstalling DM 5.0, total clean of RIM software, reboot computer. Install of DM 4.x - FOUR different versions
5) Made a custom INF file for "RIM Mass Storage Device" pointing Windows to "Disk.sys" and "partmgr.sys", and that assigns unique CLSIDs for the drives. DO NOT try that, as it crached the heck out of my machine hence I was forced to use Acronis and recover.
6) Tried every possible combination of enabling/disabling media card support, auto enable mass storage
7) Pulled out SD card, soft and hard reboot of phone. Pulled battery out.
8) Tried the Fix from Pinstack forums
9) Even tried a low level system hook in a cutom wrote DLL that attempted to create a named pipe using that interfaces with the CreateFileA that Roxio uses when accesing the SD card for media transfers.
I am going on 2 solid weeks of several hours a day trying to figure this out. What could POSSIBLY be the issue of Windows not seeing the 2 storage drives, or not installing the drivers for the RIM Mass storage device?

FOUND THE SOLUTION:
http://tekblogs.com/tb/2007/08/18/vista-driver-problems-installing-a-usb-media-reader-a-solution/
My %SystemRoot%\INF folder was missing usbstor.inf. By going to a file repository in the "Windows\System32\DriverStore\FileRepository" and finding usbstor host folders, i was able to get a previously used .inf file to point Windows in the right direction.
This is most definitely a *Windows* issue. I had no troubles with upper and lower filters in the USB CLSID in the registry, so somehow the correct inf file was deleted and I was only able to find it in the repository.
Just a note: Roxio manager basically creates a virtual disk for its own internal use, using the RIM_USB.sys driver to communicate with the hardware. CreateFileMapping system calls are used to map this device for reading/writing. So Roxio can work without Windows explorer ever seeing it. Windows NEEDS the usbstor.inf to be able to install the correct USB drivers in order to access the volumes on the BB.
A moderator should sticky or tag this post, because this issue is very widespread and I only found the solution after 2 weeks of searching.

Windows 7 64-bit not loading USB mass storage driver

I have a rather strange problem with my Windows 7 Ultimate 64-bit. Everything seems to work fine except for USB mass storage devices. I have USB keyboard, mouse and even a USB audio (wireless headset) all working fine on the computer. But
any USB external drive, thumdrive or USB card reader with flash cards inserted into the USB port of my computer won't work.
Windows keeps reporting that it is unable to find the driver. When I go into the Device Manager console and choose to manually update the driver, then point it to the C:\Windows (with search for sub-directories enabled), it detects the USB Mass Storage
driver but complains that it is unable to load it. The exact message is this: Windows found driver software for your device but encountered error while attempting to install it. USB Mass Storage Device. The system cannot find the file
specified.
This happens to ALL USB Mass storage device, and it doesn't matter which port I plug the device into.
Here's the weird thing, I have VMware Workstation installed on this computer and if I power on a VM that runs Windows 7 32-bit as the Guest OS and connect the USB storage devices to the guest OS via VMware Workstation, the USB storage devices work!
So it would appear that the USB ports are functioning properly but for some reasons, my Windows 64-bit is unable to load the driver.
Any idea how to fix this besides a "nuke it from orbit" and format/reinstall Windows?
Thanks.

I'm very excited to finally have a solution for this problem. Thank You Balaji for figuring this out. I've been struggling with this for a number of years, and had only one USB Hard Drive that worked. I too have VMware workstation, and had the missing files
in "c:\windows\inf." I can say with certainty that I did not delete the files from that folder, but something is common in both of our situations. Maybe it has to do with VMware, and some of it's updates over the years. I'm also using nCompute to share out
a networked desktop via the wire.
One more thing worthy of mention is this machine was an update from Windows Vista, and the USB hard drive that worked was configured back than. So although I could never add another HD, at least I had the one.
Now with having copied over the files, I can plugin other USB enclosures with different drives and they too are working.
Like you mentioned, it was always possible to use USB devices within my Virtual Machines, so it was clear that the USB ports were functional. I actually got the files from a clean Windows 7 VM, copying out the \windows\inf folder and doing a compare between
the the real one and the virtual one. I found the two missing files you mentioned, along with 8 others. I went ahead and included them all in your fix.
It worked, Amazing. Thanks again. :O)

Mass storage device usb driver for windows 7 professional

Name: Mass Storage
Device ID: USB\VID_8564&PID_1000\0526DL9JNR9Z494R
Error code: 28

Code 28
The drivers for this device are not installed. (Code 28)
Recommended resolution
Install the driver
In the device's Properties dialog
box, click the Driver tab,
and then click Update Driver to
start the Hardware Update Wizard.
Follow the instructions to install the driver.
Note You may be prompted to provide the path of the driver. Windows may have the driver built-in. If you are asked
for the driver and you do not have it, you can try to download the latest driver from the hardware vendor's website.
Arnav Sharma | http://arnavsharma.net/ Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading
the thread.

IMac cannot detect ANY usb mass storage device.

iMac Core 2 Duo (White) cannot detect ANY usb mass storage device including iPod. Only Mice and Keyboards work via usb. Any solutions? OS X shows absolutely nothing when any usb device is connected.

Try resetting the PRAM. Hold down Option-Cmd--P-R together at the startup chime. Wait for two more chimes, total three, then let go to finish booting.
Try an SMC Reset. Shutdown, unplug from power, wait ten minutes, still unplugged, hold power button in for five seconds. Reconnect to power.
Run the Hardware Test in extended.
http://support.apple.com/kb/ht1509
Tried a different USB port, tried a different device besides the iPod?
Some other ideas
http://reviews.cnet.com/8301-13727_7-10328879-263.html

Blackberry Z10 USB Mass Storage issues

My Blackberry Z10 doesnt show up on my PC as a Mass Storage Device, and if I go into the settings on the phone the setting to turn it on only applies to the SD card. I have Blackberry Link on my PC installed, but putting movies and videos onto the Z10 this way is so much harder than simply dragging and dropping if it simply popped up as a drive on my laptop. Ive read the manual online and seen that my Z10 should pop up as a Drive on my computer, one drive for SD card and one for the main storage, so where am i going wrong, why cant i find this drive on my computer. One point to note was that before i installed Blackberry link, the first time i plugged the phone into my laptop it popped up as a drive on my laptop with links to download Blackberry, but i dont think it was the real drive, now i cant get the drive anywhere, it doesnt come up when i plug the phone in or if i click computer it isnt in the list of drives. HELP would be much appreicated! Thanks

Hi,
"Overview:
"Shared network drives do not appear when attempting to access a shared network drive using the File Manager application on the BlackBerry 10 device.
Cause:
"There are 3 possible causes for this issue, and these are as follows:
The BlackBerry 10 device is not currently enrolled on a BlackBerry Enterprise Service 10 server.
The shared network drives have not been configured in the BlackBerry Work Drives application.
The File Manager is being accessed from the personal perimeter instead of the work perimeter.
Let me know your thoughts on this one.
Thanks,
Bifocals
B33581 A network share set up using BlackBerry Work Drives does not appear in the File Manager on a BlackBerry 10 smartphone
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

USB Thumbdrive causes "Mass Storage Device Not Responding"...

Everytime I connect a thumbdrive to my MBP, I cannot eject it. I always get the "disk in use" message.
When I go into Activity Monitor, I see "Mass Storage Device Not Responding" and it's eating up a lot of system resources.
After a short period of time, the fan will come on full blast, and stay on until I force the program to quit.
The only way I can eject the thumbdrive is to force quit through Activity Monitor.
I've tried multiple thumbdrives on every USB port and I get the same result.
I've searched through the Support site, but haven't found a solution.

Hi @Eman_Gamal
Welcome to the HP Forums!
It is a terrific place to find answers.
For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide Learn How to Post and More
I grasp that your USB ports are no longer functioning correctly. When you checked Device Manager under device status you see this message" cannot verify the digital signature for the drivers required for this device".
As they were previously working have you tried rolling back the drive in Device Manager?
Have you ran the HP Support Assistant to acquire any HP updates?
Have you tried using MS Fix it ?
Here is a link to the recommended drivers for your notebook. HP Pavilion dv6-6c45se Entertainment Notebook PC Drivers Please ensure you have all the latest updates installed.
If the above has not helped as it was previously working you could try a restore back to a known good date.
Using Microsoft System Restore (Windows 7)
Lastly you could do a recover back to factory.
Performing an HP system recovery (Windows 7)
There is an opportunity during the recovery to backup your personal files to prevent data loss. Now is the time to do one if not previously done.
Restoring Files that were Backed Up Using HP Recovery Manager (Windows 7)
At any time you may contact HP support for assistance. They can remotely access your system tto help you overcome difficulties.
Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region.
World Wide Phone Support
Good Luck!
Sparkles1
I work on behalf of HP
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Time Capsule vs. Other Mass Storage Device

I am a Mac newby seeking advice. I recently purchased the MBA below to replace my personal PC. My previous setup was a desktop with plenty of storage to handle my needs (including iTunes) and I backed up data directly to an external hard drive (I know pretty basic).
After purchasing the MBA, I realized I do not have enough internal hard drive space to store all of my music and my current external drive is too small for all the media and backup of the MBA. Also, the point of the MBA is to be mobile. Also, I would like my Sonos music system (with an application similar to iTunes) to be able to access the music library. Lastly, I have far to many songs purchase outside of iTunes to use iTunes Match. Therefore, I started seeking wireless alternatives to store my music and backup my MBA. Although an NAS would probably be ideal, I have found out through trial and error that the basic systems do not work with a MAC and the only ones with a prayer are the more expensive ones (i.e. Synology and QNAPS). Therefore, I have decided to pursue a more simplified approach.
My Internet and TV provider is CenturyLink. Their router is very basic with only 802.11g speed and without any USB ports. The following configuration has been suggested to my by some more experienced Apple users to provide wireless data access and backup.
Requesting CenturyLink provide me with a basic modem.
Purchasing an Airport Extreme (or similar wireless n router with a USB port).
Connecting the Airport Extreme (or other wireless router) to the basic modem.
Purchasing a Time Capsule (or other mass storage device).
Partitioning it using either the specific one for the Time Capsule (or Disk Utility for other mass storage devices) to provide one volume for my media and one for backup using Time Machine.
Moving the media from my old external drive (which is catalogued with folders for each artist, subfolders for each album and the songs in the subfolders) by connecting the old mass storage device and Time Machine to my MBA and using Finder to do this (see the questions below regarding this).
Moving/cataloging the media from the Time Capsule (or other mass storage device) by dragging it into the iTunes window.
Connecting the Time Capsule (or other mass storage device) to the USB port of the Airport Extreme (or other wireless router).
Setting up Time Machine to use the volume partitioned for backups.
Possibly having to move cataloging files from my iTunes, Music folder to the external drive and pointing iTunes to the Time Capsule (or other mass storage device) through Preferences, Advanced to access the music.
Overall, I am concerned with the total cost. I just spent a lot of money, not only purchasing the MBA, but also the iPad 3 and upgrading my cell phone to the iPhone 5 (I skipped the 4). It seems that by the time I purchase an Airport Extreme and a Time Capsule, I could also have just bought a NAS like the Synology 213 with 2 X 1TB drives, connect it to the existing wireless router via ethernet connections and have a more comprehensive solution. Based upon these instructions and cost concerns (and bad experience), I have several questions related to this.
Does this configuration and these instructions make sense, including those for moving and accessing my music files through iTunes (i.e. will it work)?
Are both the Airport Extreme and Time Capsule necessary to make this work easily or can I purchase alternatives to either or each and if so, what is recommended? If they are necessary, would you recommend doing this or buying one of the aforementioned NAS's to a Mac newby?
Given the file structure for my music on the old external mass storage drive, can I simply move the folders over with the subfolders containing the musice files in them or do I have to literally enter into each subfolder, select all and move them subfolder by subfolder (i.e. album by album)?
Am I missing something totally better and easier solution?
I would be massively grateful to anyone who can provide some good answers, advice and guidance. I am about to pull my hair out!!!!
Thanks,
WinoSkiBoy

They both said about the same thing except the Apple Store business tech said to buy an Airport Extreme and just attach a partitioned external third party HDD to it.
Except that is flakey for TM backup..
http://pondini.org/TM/Airport.html
And slow as the proverbial dog.. although I guess the dog is old.
And totally inadequate as a media store or server.
Apple's pricing is pretty cunning.. I really doubt you are going to find a cheaper unit to do both wireless and TM backups than the TC. And it is a perfectly good device to do that. It is good to have in the network. And Apple sure make their products work with other apple products.. so it does work better than other similar cost products.. although you miss a lot of features that Apple predecided for you.
But I don't think anyone has the ideal solution to your problem. Apple believe in cloud. And if you have fibre internet that will work really well.. forks out your money and apple will store your stuff. But for the real world most of us do not have internet connection even a fraction of speed required. And it can be another decade before we will. We need a box that is half way between a TC and media PC, a file store and a NAS. Will Apple make one.. ?? I don't think so.. They believe in cloud..
You can make the missing link one yourself. If you are so inclined.. A HP microserver running freeNAS can do TM backups and makes an excellent media store because it can do AFP. You can put a graphics card in it and plug it into your TV. You can use it with a airport extreme. But you will need a degree in Geek.. !! The synology is a preconfigured form of that.. No Geekdom required. Synology seems to have the upper hand.. this week.
Let me make a suggestion.. Figure out if you are going to jump into the Apple way of doing stuff.. which is basically itunes on computer as a server.. and the whole network.. working as part of this.. so any media is pushed from a store in itunes.. whether local or internet.. if you want to do it that way.. getting something other than the air to run itunes is well worth it. That is what a NAS cannot do.. it cannot be a media player.
Or you do hybrid.. ie you don't use put all your media into itunes, you use a bit of this and bit of something else.. As long as that can play files.. stored on NAS or even on the TC without the itunes requirement.. It won't be as pretty. But it isn't hard to get working.. as long as you accept this isn't going to be the perfect Apple solution.

USB Ports - Mass Storage Devices - Unknown Device

Model: Satellite A135-S2276
OS: Vista
I recently tried plugging in my media card reader that I've had for several years now and has worked many dozens of times. Windows responded with an 'Unknown Device' response. I thought this was odd, so I changed and tried each USB port. To no avail the device wasn't recognized. I tried it in another computer and it worked fine.
I began to try two other mass storage devices that I know used to work, up until recently, on the laptop. Both now are 'Unknown Devices'. I now have a strong feeling that someting was wrong with windows vista. So I search around and find methods to force the driver (inf) cache to reset which should reload any corrupted drivers. Tried many methods, nothing worked, same results. I saw that Vista Service Pack 2 just came out, I installed that hoping that it would fix. Nope.
I gave up on it being a software issue after I did a fresh reinstall of the OS and with the base OS with no other software installed same results.
Is there a way to diagnose if the USB is malfunctioning from a hardware standpoint? Is it possible the USB, even thought windows recognizes it, is dead on the motherobard? If so, how do I get this fixed? Motherboard replacement?
Help!!

It sounds like it is working enough that it can recognize that soemthign is plugged into it.
You say you did a fresh install of Windows. Did you use the recovery disk or a retail Windows copy. If oyu didn't use the recovery disk then maybe you are missing a driver. Best woudl be to use the recovery disk. If a USB mouse doesn't work after that then the hardware has an issue. Assuming the BIOS is OK.
This signature left intentionally blank.

USB Mass Storage Device won't Eject/Unmount

My brother bought a Sanyo ICR-B180NX digital voice recorder last year to use with his iBook. It was working very well up until about August of 2005. At that point, the recorder would mount on the desktop, and he could get all the files off (it records direct to MP3 format rather than WMV, so he can edit his files very easily), but when it came time to eject it, the device icon would disappear and then immediately re-appear on the desktop. The display on the voice recorder remained static at the "Connect" screen.
I believe this happened in conjunction with some sort of OS update, as it was a "sudden" thing. We can't quite recall what happened between the times it worked and the time it stopped working.
I have tried the device on a PC, and it works the way it should, so I don't believe there's anything wrong with it.
Now, I know the system requirements on the website say that you must have Windows, but a statement from a support company (we returned it to the place where we got it, and they sent it out for repairs, and it came back with a letter) states that the device does act as a generic Mass Storage device, and thus may work with most systems.
All my other USB storage devices (ie. SanDisk 12-in-1 card reader, SanDisk Cruzer Titanium 2GB, iPod Photo), and FireWire devices (ie. WiebeTech TrayDock Extreme) work fine and unmount fine.
Does anyone know of any changes to the way Mass Storage devices are ejected in the current iteration of the OS? I haven't had a chance to test the device under an older OS, but will soon.
Alternately, if anyone has any suggestions regarding replacements (not really looking forward to that, given this recorder cost almost $300CAD), let me know. We need a device that can plug in via USB and transfer files to his iBook which he can edit together (he's a newspaper reporter in training, and needs to edit the interviews to take out such things like dead air, etc).
Thanks!
Mike Ma.

Hi
+USB mass storage device. An error occurred during the installation of the device the data is invalid+
This typical error message appears if the installation of external USB devices failed.
Why? This is not easy to say
What you could do firstly is to clean your registry using the freeware software called CCleaner (Google for that).
Install it and clean your OS and the registry entries.
After cleaning access the device manager and remove all USB root hubs and all USB Host controllers from the device list and reboot the notebook.
New reboot should cause a new installation of USB drivers.
Finally try to connect and try to install your external USB devices again.

How do I get it to be read as a mass storage device?

I've read all of the step by step processes on viewing my ipod touch (3rd generation) to be viewed in "My Computer" as a mass storage device and then viewing the files and putting music on that way, or taking the music on there and putting it on itunes, abd it doesn't work. I can't seem to get my ipod to be viewed as a mass storage device! My OS is windows 7 and please help!

An iPod touch never had that capibility.

RIM mass storage device

Hi all,
I got a problem. When I tried to connect with Media Manager to upload music. My media card is not detected. Moreover, when I connect my BB on my laptop, he asked me to install RIM Mass storage device (which appear in device management with yellow exclamation). Any Idea?
I have a BlackBerry Curve 8320 and Desktop Manager 4.5. Windows XP Pro SP3.
Rgds,
Arcastor
Message Edited by arcastor on 07-08-2008 01:17 AM

arcastor,
What OS on you running on your BB?
What size media card do you have?
Depending on your OS there is a limitation on the size of the media card you can use.
Please let me know!
Message Edited by Bifocals on 08-07-2008 04:48 PM
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Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Windows Drivers cannot view Blackberry as a mass storage device

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