Windows Help and Support screen glitch? And keyboard malfunction! Help!

I have 3 problems. At the log in screen of my hp stream notebook 11, I wasn't able to complete my password due to a malfunction in one of the keyboard keys. I shut down the computer and came back later to try again. It worked but when I logged in, the Windows Help and Support screen kept repeatedly popping up even when x'd out. I would let it repeatedly pop up (like a glitch) and I would x it out and it would go away. Also as I was typing in anything (wordpad, internet, search), every other key letters and numbers were acting as shortcuts to different screens such as apps, the log in screen, control panel etc. then the Windows Help and Support screen would pop back up again as a glitch. Please help!

Hi @aaliyah22 
Welcome to the HP Support Forums!
You mention three different issues, and I am happy to assist with this. Obviously we need to start with the keyboard. As it is just the one key you describe as  a problem, I would try a cleaning. You could see if some compressed air helps first as some debris may have gotten into it. Also you can look at these two pages and see if anything helps.
Notebook Keyboard Troubleshooting (Windows 8)
Cleaning your Notebook PC
The other two problems sound a lot like something like a software or possibly a malware related issue, but you can start with trying a system restore to a point before the problem began and see if that helps.Using Microsoft System Restore (Windows 8)
Then take a look at these.
Resolving and Preventing Viruses on Your Computer (Windows 8)
About Spyware, Adware, and Browser Hijacking Software
Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

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