Windows Live Mail not connceting with BT email

Question

Hi
After 11 weeks trying to get help from BT I managed to get my BT email working, sort of. The problem I'm left with is that Windows Live Mail will not connect to it, an error message of user or password not recognised appears. I've read various messages on the internet but still have had no success. My Windows Live settings are as follows:
Servers
My incoming mail server: POP3
Incoming mail: mail.btinternet.com
Outgoing mail: mail.btinternet.com
Email username: [email protected]  (have tried this with the part before the @ also)
Password: xxxxx (Password working on BT email)
Log on using clear text authentication
Advanced
Server port numbers:
Outgoing mail: 465 with SSL ticked
Incoming mail: 995 with SSL ticked
Any idea what is wrong? Should I go back to BT about this when incoming and outgoing mail is working using BT email? Thanks for any help
Goggs

Answer 1

I use the following settings on Windows Live Mail with BTMail on Windows 7
Open your Windows Mail
Go to Tools > Accounts > Properties
Check in user Information that you have entered your name and the full email address. Tick the box “include this account when receiving mail etc”
Click the Servers Tab
My incoming mail server is POP3
Incoming mail (POP3) mail.btinternet.com
Outgoing mail (SMTP) mail.btinternet.com
Incoming Mail server:
Email username: Prefix of your email address
Password: (your normal email password)
Tick the box “remember password”
Tick “log on using secure authentication”
Outgoing Mail Server:
Tick box “my server requires authentication”
Click on the button “Settings” ensure that it is using “use same settings as my incoming server”
There are no changes in the “Connection” or “Security” tabs so ignore them.
Click on the “Advanced” tab
Server Port Numbers
Outgoing (SMTP) 465
Tick box “requires secure connection (SSL)
Incoming (POP3) 995
Tick box “requires secure connection (SSL)
Delivery:
Tick the box “leave copy on server”
Click OK and close the mail down.