Windows message that reads APE's has stopped working
I have a new Sony Vaio and Premiere Elements 4 was preinstalled when I bought it. I'm now trying to create a movie and I've never used PE before, I can add various clips into the sceneline as well as titles, but when I go to preview my video in the preview screen it plays about 10 secs of a clip before just closing the whole program down and coming up with a Windows message that reads
"Adobe Premiere Elements.exe has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
I haven't had a solution! Please help, its really frustrating, I just want to get started with my movie and I can't.
Thanks
Gemma
You don't say what operating system you're using, what your system specs are or, most importantly of all, what type of camcorder your video came frame, but all of these things can affect the program's performance.
Another large factor is outdated firmware and, especially, outdated Quicktime.
Because there are so many possibilities, I'd recommend you contact Adobe Tech Support and do some troubleshooting with them.
http://www.adobeforums.com/webx/.3bbe7d56
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What computer operating system?
Uninstall, free ccleaner run through, and reinstall with antivirus and firewall(s) disabled is not a bad idea. But, let us look at some other
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2. Does the problem exist with and without the antivirus and firewall(s) disabled? Are you working in a school or company network?
3. Are you working with a pen and tablet device instead of mouse?
4. Is your video card/graphics card driver version up to date according to the website of the manufacturer of the card?
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Let us start here and then decide what next based on the details in your reply.
Besides uninstall/ccleaner/reinstall, we may next try deleting the Adobe Premiere Elements Prefs file or the whole 13 Folder in which it
exists or installing the program in a newly created user account with administrative privileges and trying to run the program from there.
But, let us rule in or out the first 4.
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Fault Module Timestamp: 4a5bda01
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Exception Code: c0000005
Exception Data: 00000008
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Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
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