Windows xp will not boot up after installation of desktop software 4.3.

windows xp will not boot up after installation of desktop software 4.3.  Where do I start to get my p.c. going again ???

I get the message that a recent hardware or software change might have caused this.
The computer does not boot up in safe mode or last known good configuration.
I'm glad you think the software has nothing to do with it, but perhaps you can also explain why this problem started as soon as I downloaded the desktop software and tried to restart the computer.

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