Winndows closed CS4. I've used clean tool and then re-installed. still same error mesage on loading cs4

I get a message saying a problem has caused  CS4 to stop working properly and that windows will close the program to try to find a solution. It doesn't close CS4, I have to myself so I used the clean tool to uninstall CS4 ( I couldn't uninstall it via the control panel, programs section - nothing happened). I then re-installed CS4 and get the same error message. I've had CS4 since about 2008 and also have Nik Google products as plug in 's running from it and Lightroom 5. How can I get CS4 to work again?

Hi Louise Purrs,
Request you to please contact Adobe Support to get this issue resolved.
Use the link below to contact support:
Contact Adobe Support
On the contact support page, click on "I need help activating or deactivating my software".
You should then see a "Chat Now" button below which you can click on to get connected to a support agent.
Thanks

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