Wireless keyboard and Wireless Mighty Mouse failure

Hello,
I have just bought an iMac 20" with a wireless keyboard and wireless mighty mouse.
Both the keyboard and mouse will not work properly.
I followed the installation/setup instructions and paired first the keyboard and then mouse. Then the problems started.
1. Mighty Mouse tracking is dreadful and very slow (even after adjusting mouse properties)
2. Keyboard started to drop connection and then when awoke started repeating keys (as if key stuck)
3. Keyboard then disconnected and will not be recognised when searching for Bluetooth devices nor can I pair it again.
4. When both were working the Airport extreme wireless network would be lost (but I think that this is a red-herring and irrelevant)
Interesting once keyboard stopped working the wireless mouse tracking improved.
The only software I have installed since taking the iMac out of the box are (in order)
- Running/installing all Apple updates (including firmware 1.1)
- Installing Firefox 2.0
- Installing Adobe Reader 8.0
- Installing Stuffit Reader 11.0
- Installing Canon Bubble Jet Printer driver
- Installing latest version of Skype
If I use a USB mouse or keyboard they work ok.
This is the second replace imac within 2 weeks. The first had the same problem.
Can anybody help please as I'm new to Mac's after switching from a PC and I do not want to have to chuck either the keyboard or mouse or have the pain of Apple supplying me with a 3rd replacement iMac
Jonathan
iMac 20 Inch Mac OS X (10.4.8)

Welcome to the Apple Discussions. Congrats on the new Mac.
Did you Repair Disk Permissions after the software updates and installs?
Whether this solves this issue for you, it is something that you should always do. Go to Apps/Ut5ilities/Disk Utility and select your OS X HDD. Press Repair Permissions. Run Repair Permissions until no more repairs are reported.

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Wireless Keyboard and Wireless Mighty Mouse performing erratically

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The keyboard usually does it so quickly that it doesn't affect my typing. The Mighty Mouse, however, will sometimes slow down to a very erratic, choppy refresh rate - something like a dusty ball mouse cca. 1994. This usually lasts for about a minute and then fixes itself.
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Thanks.
Message was edited by: Neven Mrgan

Hi Neven:
See my thread about IDENTICAL situation:
http://discussions.apple.com/thread.jspa?threadID=1235070&tstart=30
The erratic behavior is identical, except that only my wireless keyboard is misbehaving. Unlike you, it has become a major hassle for me when I am typing and my keyboard disconnects mid-keystroke. Or, I'm reviewing a website or my work and the keyboard disconnects three/four times in two minutes. Last night, for instance, I was watching something on TV in the background and I saw in amazement as my keyboard just kept disconnecting and reconnecting every 30 seconds.
Otherwise, it is same, same, same: fresh batteries, no other bluetooth devices, 18" distance from the iMAC.
I noticed this began to happen AFTER I downloaded and installed last weeks' iMAC update.
So I reiterate my comment from my own thread:
+_*APPLE, ARE YOU READING THESE POSTS?*_+
There's a ghost in the machine.
Steve
Message was edited by: steveinspain

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I found the answers by trial and errors.
@ is obtained by CTRL + OPT + 2
# is obtained by CTRL + OPT + 3
(without shift or caps lock)
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Jean-Philippe

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The Magic Mouse is not compatible with your operating system. See here, at the bottom:
http://www.apple.com/magicmouse/
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Here's what apple recommends:
http://support.apple.com/kb/HT3226
Regards,
Captfred

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Getting these two peripherals, plus an M-Stand (all bought at the A store) were great purchases. This is my one year report.
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any thoughts from anyone else?
Johnny Chacho
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Joni Chacho wrote:
I guess the only question was to ask if this kind of set up was prevalent among macbookpro users.
That's a different story. If that is what you want to know, yes I have a magic mouse, apple wireless keyboard and also have the mStand. It is convenient to use when at a desk to bring the mac to eye level. Many people use this type of setup. Sorry for the misunderstanding.

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Thank You!

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Hello Everyone,
I just purchased an external monitor, which I am
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Hi Saint Anne,
Happy Thanksgiving Day! Since both of your wireless input devices are not working at the moment, do you have a wired mouse you can use to straighten this out? Here are some troubleshooting steps to try:
Wireless Connection issue
Make sure Bluetooth is turned on
First, choose Apple () menu > System Preferences > Bluetooth and confirm that Bluetooth is turned ON.
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Light grey with three dots if Bluetooth is ON and at least one wireless device is connected.
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Bluetooth OFF
Bluetooth ON and connected to wireless device
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Bluetooth turned on and at least one wireless device is connected. See the "Make sure the wireless mouse or keyboard is turned on" section of this article.
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Bluetooth offline. Restart your Mac. If the Bluetooth status doesn’t change, disconnect all USB devices and restart your Mac again.
Make sure the wireless mouse and keyboard are turned on.
Mouse
Slide the On/Off switch on the bottom of your mouse to turn it on. Note: If the battery compartment cover is not installed properly the On/Off switch may not function correctly or may be difficult to operate. Remove the battery compartment cover and carefully reinstall it.
When your mouse is on and paired, and the batteries are charged, the indicator light glows steadily.
If your mouse isn’t paired with a Mac, the indicator light will blink, indicating your mouse is in discovery mode and ready to pair.
If the indicator light doesn't illuminate, check to make sure you have two good batteries and that they're installed correctly.
Keyboard
Push and release the On/Off switch to turn on the Apple Wireless Keyboard.
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If your wireless keyboard isn’t paired with your Mac, the indicator light will begin to blink. This indicates your keyboard is in discovery mode and ready to pair with your Mac.
If the LED doesn't light up, remove the batteries to make sure they're good and that they're installed correctly.
Check preferences
From the Apple () menu, choose System Preferences, then choose Bluetooth from the View menu. The Bluetooth preferences pane will list the Bluetooth devices paired with the computer, the status of the devices (paired or connected), and whether Bluetooth power is on or not.
Click the gear icon and choose "Connect" to connect a device that is powered on.
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If the Mouse System Preferences pane is open and no wired or wireless mouse is connected, your Mac will immediately start looking for a wireless mouse (with Mac OS X v10.6. For Mac OS X v10.5, the Setup Assistant should open).
Keyboard or mouse intermittently stops responding
Click the mouse
Click the mouse once to reconnect it with your Mac. It may take a moment for the mouse to respond.
Check the battery level of the mouse. Choose System Preferences from the Apple (), then choose Mouse from the View menu. The battery level indicator is in the lower-left corner. Replace the batteries if they are low. Note: Choose Keyboard & Mouse from the View menu with Mac OS X v10.5. For more information on keyboard and mouse battery levels in Mac OS X v10.5, see Desktop computers: Troubleshooting wireless keyboard and mouse issues.
Press a key on the keyboard
Press a key on the keyboard to reconnect it with your Mac. It may take a moment for the keyboard to respond.
Check the battery level of the keyboard. Choose System Preferences from the Apple (), then choose Keyboard from the View menu and select the Keyboard tab. The battery level indicator is in the lower-left corner. Replace the batteries if they are low.
Check for signal interference
Wireless networks that operate on 2.4GHz may cause interference.
Move cordless phone base stations, microwave ovens, and other 2.4GHz electrical devices away from the Mac if you suspect interference.
Keep wireless devices within 10 meters (33 feet) of the Mac.
Avoid putting metal objects between the device and the Mac.
Mouse doesn't scroll up or down or side to side
For mice that have a scroll ball, refer to How to clean your Mighty Mouse.
Check the Scrolling speed slide-control at the top, and make sure the “Scroll” checkbox is checked.
For scrolling side-to-side, make sure the application you’re using supports side-to-side scrolling.
Remember, scrolling is done with one finger, and navigating is done by swiping side-to-side with two fingers.
Navigating moves from page to page in a document or internet browser unlike scrolling.
Mouse does not track as expected (jittery, jumpy, slow, fast).
The Apple Wireless Mouse can be used on most smooth surfaces, however if tracking issues occur try these options:
Choose System Preferences from the Apple () menu, then choose Mouse from the View menu. Set the Tracking slider to adjust how fast the pointer moves as you move the mouse.
Try using a different surface to see if the tracking improves.
Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves. Bandwidth intensive devices could affect tracking.
Mouse buttons do not work as expected.
The Mouse preference pane allows users to customize the mouse features to meet their needs.
Choose System Preferences from the Apple () menu, then choose Mouse from the View menu. Set the Tracking slider to adjust how fast the pointer moves as you move the mouse.
Try using a different surface to see if the tracking improves.
Turn the mouse over and inspect the sensor window. Use compressed air to gently clean the sensor window if dust or debris is present.
If multiple Bluetooth wireless devices are in use nearby, try turning them off one at a time to see if the issue improves. Bandwidth intensive devices could affect tracking.
Keyboard has one or more keys that do not respond.
Use the Keyboard Viewer to test whether the keyboard keys are responding correctly when they are pressed.
Choose System Preferences from the Apple () menu, then choose Language & Textfrom the View menu (or International from the View menu in Mac OS X v10.5 or earlier).
Select Input Sources.
Select the Keyboard & Character Viewer checkbox.
Enable the input source for the keyboard layout you are testing by selecting the checkbox next to it.
Make sure that "Show Input menu in menu bar" is enabled.
Choose Show Keyboard Viewer from the Input menu in the menu bar, as shown.
The Keyboard Viewer shows the keyboard layout.
Type the key on the keyboard that doesn’t respond and observe whether the corresponding key highlights on the Keyboard Viewer. If it does, that particular key is functioning correctly. In the sample shown above the shift and command keys are being pressed.
If the mouse keys feature in the Universal Access System Preferences pane is enabled, many of the keyboard keys may not respond as expected.
Try starting up into single user mode to determine whether a software issue is causing the issue.
Cheers,
Judy

Wireless keyboard and Wireless Mighty Mouse failure

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