Wireless Printing issues with HP Deskjet 2540

Hello everyone,
I am experiencing an issue with an HP Deskjet 2540 printer - it prints if I have connected it to a USB cable; however, it refuses to print if I try to print wirelessly. 
I had initially solved this problem when I went to System Preferences > Printers and Scanners and noticed two Deskjet 2540 series icons in a window titled 'Printers'. I ended up removing one of these icons and set the other one as a default, which seemed to temporarily solve my problem. Now, I see two icons back in this 'Printers' menu and my printer refuses to print through my wireless connection.
My printer is connected to my internet connection so I don't think there is an issue here - I also have recently installed the software for this printer to make sure there was not some sort of driver issue; however, this does not seem to give me the permanent solution I am looking for.
Any Advice? My operating system is OS X Version 10.9.5

Hey @love2dance,
Welcome to the HP Support Forums!  I understand you're having difficulty printing wirelessly with your HP Deskjet 2540 All-in-One Printer.  I would like to assist you with this and may have some steps that will ensure you can print wirelessly from your Mac.  
I recommend you start from scratch and re-do your printer install and wireless setup for best results. 
Firstly, make doubly sure your printer is connected to your wireless network by doing the following:
Step one: Prepare for installationTo gather your network name (SSID) and password (WEP key or WPA passphrase), you can ask the person who originally set up your network, see the documentation that came with the router, or contact the manufacturer. HP cannot set up or change the network SSID or the password.
Make sure that you have the following requirements before you begin:
Network name: The network name is the SSID (Service Set Identifier).
WEP key or WPA security passphrase
A computer that is connected to the wireless network.
Internet access. HP recommends broadband Internet access such as cable or DSL.
Your wireless-capable HP product. Place it close to the computer during the installation procedure.
A USB cable (used only during installation).
Administrator privileges or password
Make sure the product, access point, and computer are all on, and that the computer is connecting to the wireless network.
Connect the USB Cable to the rear port of the HP product and to any USB port on the computer.
Exit all applications running on your computer.
Source
Secondly, prepare your Mac by removing any existing printers added:
Choose System Preferences from the Apple menu.
Choose Print & Scan from the View menu.
Click the "-" (Remove printer) button.
Next, click here to download and install your printer's software.  As you work your way through the setup, follow the prompts to convert your usb install to wireless.  With this setup completed successfully your wireless printing capability should be restored. 
One way to preserve this wireless connection is to make sure your wireless mode/router is left on continually.  If at anytime your network connection is lost, reconnecting your printer will mean that it's being assigned a new IP address.  The significance here is that your Mac will be looking to connect with the printer at an IP address that is no longer applicable. 
Please let me know the result of your troubleshooting by responding to this post.  Best of luck! 
E-roq
I work on behalf of HP.
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
Click Kudos Thumbs Up on the right to say “Thanks” for helping!

Similar Messages

  • Network Printing issues with HP DeskJet 3054A

    Basically I'm not able to get past the wireless setup - I get the unable to find  printer error.  I've tried to set it up with and without the USB cable. I was able to print using the USB cable, but not wirelessly.  I used the WPS option to connect my printer to my network, both by pushing the button, and by entering the PIN.  
    Ok here goes for system config...I have a ActiontecM1000 DSL modem that is connected to a netgear WNDR3400 router. From this router, I have a desktop running Windows XP connected directly.  I have several other devices connected wirelessly to the router, including a macbook pro running the most recent version of OS which was not able to connect to the printer wirelessly (just bought it last month with the Deskjet pronter).  I am currently using WPA2-PSK [AES] security without MAC filtering.
    On my router screen, when I click on "Attached Devices", I am able to see the printer, and it is assigned an IP address.  Most of the documentation says to type this IP address into your web browser, but whenever I do this, I am unable to access the printer (so for whatever reason, I'm unable to communicate to this device.  I currently have my desktop, macbook, 2 work laptops, an IPad, and 2 Iphones that are able to connect thru this router, so I don't think my router is malfunctioning, although it could be some weird printer setting that needs to be done...   
    Some other info which people may find useful - the print out of the HP Network config page shows that there is connection, the correct SSID, signal quality 5, the same IP address as shown on my router config page, as well as the correct authentication type - actually it says WPA-PSK vs WPA2-PSK.  It also says port 9100 is enabled, and bonjour is also enabled. 
    The print out of the wireless network test results shows that the wireless on/working is pass, signal quality is excellent, and no other networks detected mating your network name.  I will say that after 4 hours of trying this, I had a view choice words when I saw at the top of this sheet "No problems found.  Congratulations on the successful setup of your wireless printer."  
    I'm running AVG, and have attempted to disable this in the off chance that this is a firewall issue of some kind.
    I've also powered off the router, the printer, and the computer to try and resync everything.
    I have downloaded the "Troubleshoot HP installation failure - network" application and have attempted all 7 solutions, and have not been able to resolve the problem.
    Any assistance would be great!

    Currently my actiontec M1000 does not have the wireless module (in the qwest modem configuration, it says "no wireless module detected" - when I first got the modem I called qwest to confirm the dsl modem has no wireless capability,  which is when I ended up getting the Netgear router.
    Is there a point where I can get warranty service for the printer?  I'm beginning to wonder if there's just something wrong with the printer itself...

  • HP Officejet 4500 Wireless Printing Issues with Online Maps & Financial Institutions

    I have an HP Officejet 4500 Wireless printer that I have wireless connection to my HP G72 Laptop running Windows 7 (64 bit) with Internet Explorer 9.  I am having trouble printing online maps from either Bing Maps or Google Maps.  It seems the print jobs get stuck in the print que and always show an indefinite status of “Printing” in the que but never get printed.
    I’ve tested my other applications including Office 2010 and all other jobs seem to print just fine.  I do use the “Print” button located in each of the online Map sites (Bing, Google).  This is when the jobs get stuck.
    I do also have the HP Bing Bar installed with Smart Print.  The Smart Print feature seems to work with the online maps just fine (seems I’ll just use it instead).
    Another separate printing issue is that I can never get any of my online financial transactions to print from any of my online financial institutions with either the Internet 9 print features or the HP Bing Smart Print feature.  I can never get those to print (have to wait for the PDF statements to be available).
    Any ideas as to why I can print the maps or online financial transaction?  I get no error messages either.

     Hi,
    Please use the following tips/instructions to fix:
        http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02221706&cc=us&lc=en&dlc=en
    Good luck.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

  • Wireless Printing Issue with Window 8

    hello there,
    we have few window 7 & 2 window 8 laptop.
    all window 7 laptops are working fine with Wireless Router.
    but one of my window 8 laptop is not getting connected with my Wireless Printer.
    is there any  solution for the same?
    as i am been finding very difficult to set up all this things.
    please let me know if any one of you can help me out in this matter.
    my another window 8 laptop is working properly.
    but in my new laptop with window 8, my printer is showing me OFFLINE only.
    Thanks in advance.
    regards...

    Are you running 8 or 8.1.  There is a bug in the network default configuration in 8.1 that will cause this behavior.  If you have 8, are you connecting over Standard TCP/IP Port or WSD?
    Did you already install a vendor driver?  Which device are you connecting to.
    Alan Morris formerly with Windows Printing Team

  • Printer issue with epson WF 2540

    All of a sudden, I'm unable to see print when printing an Adobe PDF or a TextEdit file. I AM able to print from a screen grab.
    Yosemite 10.10.3
    Apple says it's because Epson has not upgraded a driver for Yosemite. Epson says it's Apple's fault. Or mine since the screen grab software does print. One PDF just printed lines and volumes, no data.
    Thanks

    Having the same problem with my Epson WF2540.  I reset the printer and now it is unable to find it.  Says device is not connected.  The wifi is working on it but for some reason it can not seem to add the printer.
    Really hoping there is a fix for this soon!

  • Auto adjustment of page orientation causes printing issues with documents that have a page width greater than its page height.

    Hi,
    Since an upgrade from Word 2003 to Word 2010, we are experiencing printing issues with certain
    documents that have a page width greater than its page height.
    In Word 2003, it was no problem to set the page width greater than the page height while setting the page orientation to "portrait".
    In Word 2010, this seems impossible: despite leaving the page orientation to "portrait", if one changes the page width/height as stated,
    Word 2010 automatically adjusts the orientation to "landscape". Resetting the orientation to "portrait" will flip the page's width/heigth settings.
    This behaviour causes printing problems: the page prints out 90° rotated.
    I do not believe this is a printer driver issue: I tried several different printer drivers, and all give the same (bad) result. Setting the printer driver's page orientation settings (before printing) makes no difference, as
    Word 2010 seems to force the page orientation settings.
    Inserting the documents 90° rotated is not an option, since it causes problems with the printing margins.
    This is very annoying, since we have to print official documents of a municipality (driver's licences).
    Is there a workaround for this issue?
    Regards,
    Laurent Grandgaignage
    Sysadmin Gemeentebestuur Stabroek, Belgium

    Hi
    Thank you for using
    Microsoft Office for IT Professionals Forums.
    From your description, we can follow these steps to test this issue
    Step 1: Repair Office 2010
    1.      
    Click
    Start, and then click Control Panel.
    2.      
    Click
    Programs and Features.
    3.      
    Click the
    Office 2010 program that you want to repair, and then click
    Change.
    4.      
    Click
    Repair, and then click Continue. You might need to restart your computer after the repair is complete.
    Step 2:
    Rename the global template (Normal.dotm)Follow the steps for the operating system that you are using:
    Windows Vista and Windows 7
    a)      
    Exit Word 2010
    b)      
    Click
    Start.
    c)       
    In the
    Start Search box, type the following text, and then press
    ENTER:
    1.      
    %userprofile%\appdata\roaming\microsoft\templates
    d)      
    Right-click
    Normal.dotm, and then click Rename.
    e)      
    Type
    Oldword.old, and then press ENTER.
    Microsoft Windows XP
    a)      
    Exit Word 2010
    b)      
    Click
    Start, and then click Run.
    c)       
    In the
    Open box, type the following text, and then press ENTER:
    %userprofile%\Application Data\Microsoft\Templates
    d)      
    Right-click
    Normal.dotm, and then click Rename.
    e)      
    Type
    Oldword.old, and then press ENTER.
    f)       
    Close Windows Explorer.
    How to troubleshoot print failures in Word 2010, Word 2007, and Word 2003
    http://support.microsoft.com/kb/826845
    Please take your time to try the suggestions and let me know the results at your earliest convenience. If anything is unclear or if there is anything
    I can do for you, please feel free to let me know.
    Hope that helps.
    Sincerely
    William Zhou CHNPlease remember to mark the replies as answers if they help and unmark them if they provide no help.

  • Our software vendor tells to use FF 3.5.1. because of some printer issues with their web based program. How safe is it to work with FF 3.5.1 in 2012?

    Our software vendor tells to use FF 3.5.1. because of some printer issues with their web based program. How safe is it to work with FF 3.5.1 in 2012?

    Thanks for the reply. I'll have a look at your solution.

  • Can the wireless printer work with window 7?

    can the wireless printer work with window 7?

    Will this wireless printer connect to the AirPort Express Base Station (AX) via a wireless or USB connection?

  • Strange Printing Issue With New HP & Pages

    Hello!
    I have a very strange printing issue with a new HP printer. I have written pages documents heavy in Texts which are located within tables. The documents print fine on a Cannon and Epson printer and look great but when I print the document on my new HP Laserjet Pro 400 Colour M451nw some of the text on some rows come out of the printer looking like they are bold / slightly fuzzy. This only happens with some of the rows of text, not all of them. The font is the same in every row with the same format.
    You can see this in the attached image. The first line (Thanks very much) has printed correctly but the subsequent lines look bold / slightly fuzzy.
    After a lot of testing the only way I can resolve this is if I copy the content into a new pages document and only then it will print and look ok with the HP printer.
    This must be a problem within my origional document. I would simply copy and paste everything into a new document however this would take a very, very long time (over 5 years of work producing teaching materials and over 100 documents and thousands of tables and formatting that cannot be copied and pasted).
    Also, on other printers you can see the lines seperating each row of the table. These lines are not visible on the HP print outs, even when the table is copied into a new document.
    Has anyone come accross an issue like this before? Is there a way I can fix this without creating a new document? Do I need to get a new another new printer (the 4th printer this week!)?
    Any advise, wise words would be greatly apprechiated!
    Thanks!

    Sorry, Fruhulda. After 4 hours on the phone with Apple care they are taking this issue further themselves. It seems to be a problem with our pages document and the compatibility with certain drivers. We have still not gotton to the bottom of it and Apple are going to get back to me when they have an answer.
    We also worked out that the issue only happens when you print via Ethrenet & USB. Printing via Wifi is ok and there are no quality issues.
    Very Strange!

  • Will any wireless printer work with my iPad

    will any wireless printer work with my iPad

    http://www.apple.com/ipad/features/airprint.html
    these will work with airprint
    others might work with 3th party apps and apps from the
    printer makers

  • Will a wireless printer work with airport extreme?

    Will a wireless printer work with airport extreme? Such as an HP Photosmart D110.

    Yes, it will as long as it is within wifi signal range of the Extreme.  Of course, you'll need to go through the printer setup sequence. NOTE:  The D110 is not AIRPRINT compatible, so it will not print from ios operating systems that are installed in mobile devices such as iphones, ipads, ipods.  However, there are Apps that are available for non airprint printers, but their quality and effectiveness are questionable.

  • HP DeskJet 6980/Mac OS X 10.6.8 Wireless Printing Issues

    I have been having continuous issues with printing wirelessly from my HP DeskJet 6980.  It will print when hooked up via USB.  But if I try plugging it into via ethernet into my router it can be added but once I print I get an error.  If I try to print via wifi I get the same error.  It is attached as a screen shot.  I have tried deleting them and readd the printer.  I have added via the IP Address.  I have turned the printer on, turned it off.  I have downloaded printer updates via Apple Support.  I'm at a loss.  Please help!

    Apple/About This Mac/More Info/Hardware/Power/Battery Information - copy and paste the information here. Do not include any serial numbers.
    User Tip:  Apple notebook batteries – maintenance and troubleshooting
    Calibrating a portable computer batteryWhenever you purchase new batteries, calibrate them. Current Apple portable computer batteries are pre-calibrated and do not require the calibration procedure.  These computers use batteries that should be replaced only by an Apple Authorized Service Provider. MacBook Pro (13-inch, Mid 2010) and later MacBook Pro (15-inch, Mid 2010) and later MacBook Pro (17-inch, Early 2009) and later

  • Printing issue with DeskJet 6940

    About every 20 pages or so, printing in portrait mode, the printer does a form feed after printing about 1 1/2" of text. It happens intermittently, and there is no apparent logic or pattern.
    I have reinstalled the driver, changed the USB cord, but to no avail. My LaserJet CP3505 on the same computer does not exhibit this issue.
    Using Windows XP with SP 3, Dell Dimension 3150 with 3.25 GB ram. It also happened with earlier XP versions, so its not an operating system upgrade problem.
    It happens with B/W or color printing, always using 8 1/2 x 11 paper from the upper tray. It does not appear to happen when printing in two-sided mode.
    I don't know what to try next! Does anyone have an idea?

    I have an older HP non-wi-fi printer connected to my Apple Airport Express wireless router which includes a USB port. This makes the printer available with my wireless network which I've used for printing wirelessly with my former Apple PowerBook and now with my MacBook Pro for years. I'm now able to print from my iPhone and iPad as well.
    You need to have the printer connected to a wireless router for your wi-fi network, or purchase a printer that is wi-fi capable and if you do that you might as well purchase an AirPrint compatible printer which doesn't require a wi-fi printing app purchased from the app store.

  • HP Photosmart series 7510 wireless printer issue

    I have a  HP Photosmart series 7510 wireless printer.   
    My laptop is an HP Pavillion Entertainment PC dv9700.
    I am running Vista Home Premium with Service Pack 2.
    The printer stopped responding when I attempt to print something from the laptop, such as a web page or document.  When I print a diagnostic page it goes and responds right away. 
    Any ideas of what I may try.  When I set up a regular print job it just stays in the que and does not print.
    Thank in advance.

    Hello szwonders,
    I am sorry to hear you are having an issue with printing with your Photosmart 7510. Thank you for your information.
    I would like to help you.
    I recommend Resetting your Printer first, to see if that helps.
    Also, I recommend running HP's Print and Scan Doctor for Windows to search the driver and software to see if there are any issues.
    Please respond to let me know if this helped or if you have any other questions!
    Thanks,
    R a i n b o w 7000I work on behalf of HP
    Click the “Kudos Thumbs Up" at the bottom of this post to say
    “Thanks” for helping!
    Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

  • Sharing Linksys Wireless Print Server with MAC and PC - How to do?

    I have lost the capability to share a printer on my network by using the Linksys Wireless Print Server-model number WPS54G -V2. Prior to having to return my previous Print Server on an RMA, I was able to use the MAC and PCs on my network. I have a PowerGook G4 with MacOS X 10.4.10. I also have a Airport Extreme Base Station V5.6. The printer on the network that is being shared is an Epson Stylus Photo 820. Recently, when trying to reconfigure the network, I updated the software on the Airport Extreme...so I think after that, I am no longer able to share this printer using current network configuration. As information, I will share how I got the network to share the printer BEFORE I had to replace the previous Print Server and BEFORE I updated the Airport Extreme. Please see this link:
    http://www.macosxhints.com/article.php?story=20050406151311940
    Even though this was for a different type of Print Server, this worked for me.
    When reconfiguring the new Print Server, I contacted Linksys...as had some difficulty until I found out how to assign a static IP to the new Print Server. When trying to talk to them about the Mac issue, and sharing the printer, they shared this link with me...which may be helpful to some, but I found that this does not work for me...
    http://www.macosxhints.com/article.php?story=20060404021600193
    I have been trying to work through the issue, but feel I may now have some compatibility issues between the Airport Extreme and the Epson printer.
    Further details are that I use 10.0.1.78 for the assigned IP address for the Print server. My router (which is the Airport address) is 10.0.1.1. I have tried IPP printing option, LPD printing option...and IPP printing at least returns a status on the Print Server as "printing" as opposed to "idle". I have checked the Print status on the Mac, and I have received two (2) different error messages as to why the print job failed. They are:
    "the process "picwpstops" stopped unexpectedly with status 1"
    and
    "the process "rastertoprinter" stopped unexpectedly with status 1"
    The latter happens when I follow the instructions on the second link I attached on this topic...with the only change being that I select IPP printing as opposed to LPD printing.
    Anyone that has any insight into HOW to configure the mysterious settings for Mac OS printing so that it can be compatible with a Wireless Print Server, please feel free to comment. In the meantime, I am thinking that the links above could help some people...just not me at this point given my current configuration and versions of software/firmware and perhaps the printer I am using.
    Greatly appreciate your consideration, and any suggestions to anyone that might understand what these error messages mean when checking the printer status after sending a file for printing.
    Thank you

    1. No, you don't have to make a bootable clone.
    2. If you use the drive for a bootable backup, then you cannot use the drive for other types of storage unless you partition the drive and make more than one volume.
    3. No, it will not try to boot the computer. You must designate the startup volume using Startup Disk preferences.
    If you wish to use the drive on both a Mac and a PC, then either you make two partitions - one for Mac and the other for the PC or you must format the entire drive using FAT32 so the drive can be used for read//write by both operating systems. If you do this then you cannot use the drive for a bootable backup nor can you use it with Time Machine.
    FAT32 is slower for read/write on the Mac than using Mac formatting.
    Optimally, I would suggest you partition the drive into two volumes. One volume formatted for the Mac and the other formatted FAT32.
    You can send files from a PC to a Mac and vice-versa using File Sharing. Select Mac Help from the Finder's Help menu and search for "file sharing" or "sharing" to find help articles. Also see,
    Mac OS X 10.5 Help- Setting up a Mac computer to share files with Windows users
    Mac OS X 10.5 Help- Setting up a Windows computer to share files with Mac users
    Mac OS X 10.5 Help- Sharing with Windows computers

Maybe you are looking for

  • Problem in JSF addRemoveList component selection

    Hi, We are using JSF creator studio 2.0. In our project we are using addRemoveList component to display available and selected items. We are able to display the selected value from available list to Selected list. uisng Add and remove buttons of the

  • What's Purpose of having Apple Care

    I would like to know the purpose of having applecare!

  • Why does Trial Premiere Pro CC 2014 crash as soon as the Workspace Appears?

    I've just started my trial of premiere pro but everytime I open the program I'm allowed to choose new project and input the name and then it shows me the workspace for a brief second and then instantly crashes. My computer specs are listed below but

  • I get error when trying to export video

    Every time I try to send a video to youtube, faceboiok, CNN or anywhere I get this: (com.apple.Compressor.CompressorKit.ErrorDomain error -1) The export Movie to to computer button doesnt do anything at all!  Whats happening!

  • ScrollPane resizing unnecessarily

    I have an instance of my custom panel in a JScrollPane that is in a JTabbedPane. The panel looks like this: public class MyPanel extends JPanel {   private int instance;    public MyPanel(int instance) {     this.instance = instance;     try {     jb